Education and Certifications
●Kwame Nkuraman University of Sci & Technology, 1999 – 2003
●Network & Data Communication, Pennsylvania College of Technology, 2003 - 2005
●Java Certificate (In Progress)
●Microsoft Certification Professional (MCP) 2006 - 2007
●Diploma Computer Studies, Mega Computer Institute, 1999 – 2000
Summary of Skills
Over nine years experience in IT with focus on Quality Assurance, and Customer Service. Strong Analytical and Problem solving, Database Management skills and intermediate in Java
Playmaker Health June 2019 - Date
●Play a key role in the entire development process, participating in a continuous flow of planning, design, test development and execution, data and system analysis and communication of test results
●Actively participate in the product process by reviewing requirements, specifications and technical design documents to provide timely and meaningful feedback
●Maintain high levels of repeatability through creation of detailed, comprehensive and well-structured test plans and test cases
●Estimate, prioritize, plan and coordinate testing activities
●Establishing the necessary quality metrics for the department and the team;
First Tennessee Bank. 11/2017 - June 2019
Lead QC/UAT/QA Analyst
●Review business requirements, technical designs, and other documents to ensure testability.
●Conducted testing to ensure that functionality, usability, and performance of IT solutions are consistent with requirements and established acceptance criteria.
●Work closely with project stakeholders, SME’s and staff to understand the requirements and specification for system changes.
●Report and manage defects to ensure that all issues are resolved according to established guidelines and expectations.
●Analyze and document overall test status and results, identify test issues, perform risk analysis, and communicate to Project Management.
●Participation in all production deployments to ensure the right build is deployed.
Pillsbury Law Nashville, TN 12/2014- 11/2017
Software QA Engineer
●Lead Tester during NetDocs implementation, responsible for ndoffice integration with MS Office suite, Adobe, ChangePro and other applications.
●Assistant lead tester - Windows 10 migration project, responsible for group policy implementation and SCCM software installations.
●Create QA status reports on weekly basic, and final QA certification.
●Assist in developing, implementing and maintaining software/hardware test plans, test scripts, test results and documenting defects using assigned tracking tools (bug tracking database, spreadsheet, etc.)
●Conduct tests on all software, hardware and VoIP development or upgrade projects to ensure that integration meets functional requirements, system compliance, and technical specifications. This includes the testing of new Microsoft security patches on a monthly basis.
●Attend project team meetings to understand testing requirements; communicate test progress, results, and other relevant information to the QA team and other project members;
●Identify and escalate issues to applications owners or project leads; participate in proof of concept testing for new software; and make recommendations for improvement of applications to application owners or project leads.
●Work closely with the Desktop Engineering Team, Application Services Team, the KM Development Team, and others, resolve software defects prior to deployment of the product to the Firm
Software QA Engineer (Contract) Nashville, TN 06/14-12/2014
●Develop testing strategies that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability
●Define and perform iteration and regression testing
●Manage software defects tracking, reporting, follow-up, using a bug tracking system, and report defects to Apps and project management team
●Collaborate with the Developers and Business Analysts to evaluate or diagnose problems and recommend possible solutions
Vitalchek network (A lexisNexis Company) 08/09- 06/14
Quality Test Analyst Nashville, TN
●Review requirement with project management leads and developer
●Participate in all sprints planning meetings
●Create test case using ALMComplete
●Perform functional testing, exploratory testing, regression and smoke testing
●Provide testing update during daily scrum meeting
●Participate in product release at end of sprint (Deployment)
●Interfaces with Product Management, Project Management, Engineering, and Operations teams to plan testing for delivery of products and enhancements and to assure products meet product requirements and quality standards.
●Responsible for construction and execution of test plans and test cases/scripts including regression, integration, and load testing as appropriate in a manner consistent with team standards, documenting accordingly.
●Used SoapUI in testing web payment integration with Point of Sale (POS)
●Used SQL queries in testing web content and database tables
●QA resource for Tennessee Vital Records Kiosk implementation project. (Application running on Silver light Platform) and also research in applying automation or other tools to improve the effectiveness or efficiency of Kiosk testing.
●Reports issues and results, researching and identifying root causes as appropriate. Ensures that testing addresses requirements as agreed with other stakeholders. Used SQL queries in testing web content and table data values
●Tested VitalChek conversion project, switching onsite server base application to Java web base application (VPS Web) for over fifth vital records agencies Nationwide
Workforce/Data Analyst Nashville, TN 06/05 – 06/09
●Responsible for monitoring and managing real-time call volume
●Supported US and international Inbound/outbound Customer Service call centers for Asurion
●Compare Key Performance Metrics (KPI’s) on a daily, intra-daily and weekly basis, save company $430K on cost per call for 2008 3rd Quarter
●Analyzed past trends, forecast future volumes, and created plans to allocate resources to maintain business service levels.
●Provided detailed analysis and recommendations for staffing levels during special events, such as holidays
Problem Resolution Center Specialist
●Troubleshoot cell phone/PDA related problems covered under the Extended Warranty Programs, striving for a break/fix resolution where possible
●Recommended to management improvements in policies and procedures.