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Employee Relations Manager

Phoenix, AZ
April 22, 2020

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Lora Kuemper

*** * ***** **, *******, AZ, ***** * 602-***-**** *


Detail-oriented professional with 14+ years of experience and a proven knowledge of employee benefits, employee relations, and hiring, training & coaching negotiations. Aiming to leverage my skills to successfully fill the Human Recourse role at your company.



Human Resource/Corporate Trainer, Aug 2014 - Jan 2020 Assisted with recruiting, onboarding employees using Talent Reef Applicant Tracking System. Completed E- Verify, filed I-9 on current and terminated employees. Executed self-audits on I-9s to stay compliant with government policies. Worked on HRIS system Ceridian Dayforce. Worked with HR management to devise and update policies based on changing industry, social trends and employment laws and regulations. Executed HR department clerical duties such as filing, sorting and sending emails. Created training power points and booklets to assist managers to complete paperwork properly. Maintained documentation for new hires training that was conducted once a month for the convenience stores. Stayed current on the Sick pay laws for AZ, WA, OR and the differences in the state laws. Stayed current on EEO, ADA and other applicable federal and state policies governing employment. Updated new employee packages, training materials, benefits and announcements. Managed payroll duties, including sorting paycheck and pay cards for 10 car washes and 11 convenience stores with an average of 50 to 70 employees per store employee team, consistently meeting all deadlines. Planned corporate events, training, meetings and gatherings with executives from our corporate Boise office. Processed required documents for employee exit interviews. Led recruitment functions, including developing job postings, scheduling interviews and overseeing employee onboarding. Educated job applicants on expected job tasks, compensation and benefits to set clear expectations. Responded to questions and concerns of new hires. Offered benefits monthly to eligible employee's and assisted in open enrollment in the Arizona Region. DANNYS FAMILY CAR WASH, Scottsdale, AZ

General Manager, Feb 2006 - Aug 2014

Directed 6 managers with over 30 associates. Reviewed register journals and video to ensure that all employees were following policies and all transactions were completed in the point of sale register system. Facilitated business initiative rollouts, marketing strategy development and procurement of goods from vendors. Oversaw inventory management with cycle counts, audits and shrinkage control. Was designated as the training manager to train all managers to someday be in their own store. Delegated work to employees based on shift requirements, individual strengths and unique training. Mentored employees and instructed on management of complicated sales, complex issues and difficult customers. Addressed customer inquiries and resolved complaints. EDUCATION


Phoenix, AZ

Human Resource Management Certificate Human Resources Management (Apr 2018) ADDITIONAL SKILLS

• Problem solving strength

• Recruitment and Hiring

• Policy/program development

• Proficient Excel, Word, PowerPoint

• Employee development

• Highly motivated


References available upon request

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