Kieron P. Williams

**** **** **** ***** *******, IL. 60619 • Home:773-***-****~Cell:773-***-****

adcw5d@r.postjobfree.com

https://www.linkedin.com/in/kieron-williams-8b8632111/ TECHNICAL SKILLS

• Microsoft Office 2010/2013 and Office 365

• Printer/Scanner Troubleshooting/Resolution

• Internet applications IE, Firefox, HTML and Internet protocols (TCP/UDP)

• Microsoft Windows 7/8/10

• PC setup, configuration & troubleshooting

• Windows Server 2008/2012 •ITIL Protocol Knowledge PROFESSIONAL EXPERIENCE

AMAZON FULFILLMENT CENTER Monee, IL. 11/2019-Present Order Fulfillment Associate

● Pull items from robotic pod shelves based on color, product description, and quantity requirements

● Ensure accuracy of all orders filled

● Inspect workstation & perform housekeeping duties to insure safe work environment CROSSCOM (Tek Systems) Buffalo Grove, IL. 04/2019-06/2019 Technical Support Specialist (Contract)

● Ensure that all service orders are scheduled, completed & closed in a timely manner

● Perform diagnostic testing, troubleshooting, and device port configuration

● Determine appropriate response time & resolution in servicing customer calls

● Manage the work order process to ensure customer service level agreements are met

● Order necessary customer equipment

CVS HEALTH SPECIALTY PHARMACY Chicago, IL. 02/2018-09/2018 Pharmacy Technician

• Received written prescription or refill requests and verify that the information is accurate

• Answered telephones, responded to questions and/or special requests

• Maintain proper storage and security conditions for drugs

• Assisted customers by answering questions, locating items & referred to pharmacist

• Priced and filled prescriptions

• Confirmed insurance coverage for prescribed medications ENTERPRISE HOLDINGS Chicago, IL. 08/2016-01/2018

Reservation Sales Agent

• Expertly guided conversations & utilized sales techniques to convert calls into reservations

• Provided excellent customer service to customers

• Maintained courteous/pleasant demeanor when speaking with all customers

• Exceeded sales targets & met all monthly personal & department sales goals

• Provided accurate information reflecting a customer-oriented image for the company

• Improved job performance through self-assessment-skill development training

• Executed sales techniques to maximize revenue

• Maintained target levels of productivity and performance

• Researched and interpreted complex information multiple infrastructure databases KELLY SERVICES (APPLE Project) Chicago,IL.04/2014-05/2015 Technical Support Advisor (Contract)

• Call retrieval (100+ calls per shift)

• Utilized Zendesk, Screen Sharing (VPN) Software

• Utilized Zendesk, Screen Sharing (VPN) Software

• Ensured call resolution in a timely manner by meeting call handle time requirements

• Monitored the daily performance of computer systems

• Performed required online diagnostic tests on all devices in question

• Resolved customer iOS/Desktop/Laptop hardware and/or software related issues

• Enter commands & observe system functioning to verify correct operation/detect errors

• Consulted design and installation specifications to make necessary repairs UNION PACIFIC RAILROAD Northlake, IL. 10/2004-01/2009 Locomotive Engineer

• Observed tracks to detect obstructions and make adjustments in speed as needed

• Interpret train orders, signals, or railroad rules and regulations for proper train movement

• Manipulated controls such as throttles and/or air brakes to drive diesel locomotives

• Conferred with traffic control center personnel to confirm any stops, delays and/or traffic

• Operated locomotives to transport freight and/or passengers between stations UNION PACIFIC RAILROAD Northlake, IL. 05/2003-10/ 2004 Freight Foreman

• Supervised crew/coordinated transport activities between terminals & yard limit locations

• Examined schedules, switching orders & shipping records for retrieval information

• Computed/appropriated train tonnage distribution to ensure freight commodity safety

• Initiated removal of defective cars from train for needed repairs

• Configured alternative routes with engineer and dispatcher when deemed unsafe on route

• Validated air brake functions and rule compliance with required tests and inspection. CUBS PHARMACY Chicago, IL.03/1996-05/2003

Pharmacy Technician

Received written prescription or refill requests and verify information is complete & accurate Pre Package bulk medicines, filled bottles with prescribed medications, typed and affixed labels Answered telephones, responded to questions and/or special requests Maintained proper storage and security conditions for drugs Assisted customers by answering questions, locating items, and/or referring them to the pharmacist for medication information or instructions

Priced and filled prescriptions

Established and maintained patient profiles, including lists of medications taken by individual patients. Ordered, labeled, and counted stock of medications, chemicals, or supplies Received and stored incoming supplies and verified quantities against invoices EDUCATION & TRAINING

LINUX ACADEMY- Online 01/2020-Present

● AWS Cloud Solutions Architect & Linux Systems Administrator Career Path IT-READY PROGRAM-Chicago,IL. 02/2019-04/2019

● CompTIA A+ Certification Graduate

UNIVERSITY of PHOENIX-Online 08/2014-8/2016

● Network Administration

HAROLD WASHINGTON COLLEGE 09/1991-5/1993

● Chemistry

CLARK-ATLANTA UNIVERSITY 08/1990-6/1991

● Liberal Arts

Contact this candidate