Customer Service Representative

JACQULINE A. BIRCH

** ******** *****, ********* ***. M9R 3T9.

Email address: *************@*****.***

Home #: 416-***-**** and Cell #: 416-***-****

SUMMARY OF QUALIFICATIONS

** ***** ** ********ration and Customer Service Representative experience.

Strong work ethic and professional attitude emphasizing reliability, integrity, teamwork and the willingness to work as necessary to reach Department goals.

Excellent organizational skills and able to prioritize to meet deadlines and achieve objectives.

Strong customer service skill; people-oriented individual who is driven by innovation and initiative to achieve results and retain customer loyalty.

Creative problem-solving ability, to analyze, identify and find solutions.

WORK EXPERIENCE:

Manulife Financial Jan 2000 – Oct 2019

200 Bloor St E, Toronto, ON M4W 1E5

Position: Sr Quality control Review Specialist

Responsibilities:

Quality reviewing contracts for state regulations, values, product information and accuracy before being sent out to our clients.

Help train and mentor issue staff with new processes, Products, Systems and Illustrations.

Keep all documentations and Data Updated in the System regarding clients and products.

User Acceptance Testing for all new products, new systems Updates and procedures.

Manulife Financial Oct 1983 – Dec 1999

200 Bloor St E, Toronto, ON M4W 1E5

Position: Customer Service Specialist/ User Acceptance Tester

Responsibilities:

Communicate with Internal and External customers with decisions and requirements on New Business and Inforce Business.

Testing changes made to all systems for our department.

Working with Developers to solve problems arising.

Liaison between management, system personnel and users.

EDUCATION:

Sept 1981 – June 1983 George Brown College, Toronto

Graduated from a two year General Business program, majoring in Accounting and Customer Service.

Courses: Financial Accounting, Taxation, Auditing, Business Mathematics, Cost Accounting, Management Information System, Business Communication, Statistics and Business Law.

ADDITIONAL EDUCATION AND TRAINING

Facilitator course, Seven Habits of Highly Effective People, Front Line Customer Service, Microsoft Word, Effective Business Writing Skills, and Lotus Notes – Manulife Financial.

AWARDS AND SPECIAL ACHIEVEMENTS

Fellow Life Management Institute Designation (FLMI) Manulife Financial

Associate Customer Service Designation (ACS) Manulife Financial

Successful completed Award for completing Y2K Manulife Financial

Above and Beyond Award for Implementing New System Testing. Manulife Financial

REFERANCES:

Shaida Khan, Sr Underwriting Consultant, Manulife Bermuda Branch,

Telephone 416-***-**** and Email ***********@********.***

Virginia Eng, Sr. Underwriting, Manulife Toronto,

Telephone 416-***-**** and Email ***************@*****.***

Jay Moore, Sr. Manager, Foresters Toronto,

Telephone 416-***-**** and Email ******@*********.***

Contact this candidate