Data Entry Customer Service
Resume:
James Bartos
*** ***** ***. **********, ** *****
412-***-**** // *************@*****.***
OBJECTIVE
To utilize my 5 years of customer service experience and 3 years of data entry experience for the benefit of your company. Excellent computer and customer service skills to ensure the company’s success.
PROFESSIONAL SKILLS & QUALIFICATIONS
Technical Skills -- Data entry, Microsoft Office, SQL, VMware, Capstone Project
Computer Training -- Learned to troubleshoot networks with LAN/WAN technology, including networks and protocols
Communication -- Quickly responds to emails and messages and provides excellent customer service
EDUCATIO N
Associates of Science in Computer Network Systems June 2009 – March 2011
ITT Technical Institute: Awarded for high honors and perfect attendance and indoctrinated into National Technical Honor Society
UPMC POWRR (Partnership on Workforce Readiness and Retention) Certified 2015
WORK HISTORY
Central Blood Bank/Randstad Staffing May 2019-March 2020
Mail Clerk
Receive emails for donor blood drives
Receive emails for print jobs and service request for copiers
Print and cut cards to mail out postcards
Run the postage meter
Answer phones
Amazon
Fulfillment Associate May 2016 – May 2019
-Understands aspects of production; adhere to strict safety, quality, and production standards
-Operate carts, dollies, hand trucks and other moving equipment
-Scan packages with electronic devices and equipment
-Build pallets of freight for outgoing deliveries
-Process damaged and wrong buildings
BNY Mellon/New York Staffing
Clerical / Vault Clerk June 2015 – October 2015
-Pulled loans to be released
-Scanned documents and entered loan and payment information into the data system
Eastside Neighborhood Employment Center/AARP SCSEP
Clerk, Pittsburgh Partnership – EARN February 2014 – June 2015
-Filed, recorded, entered and organized data in Filmmaker Pro
-Answered telephones, direct calls, and took messages
-Provided excellent computer support with clients
-Assisted clients with resume writing and completing job applications
-Communicated with clients, employees, and other individuals to answer questions
-Assisted clients with operating fax machine, copier and printer
Aetna Health/Rose International
Data Entry, Temporary October 2014 – December 2014
-Recorded, entered and organized data in Excel spreadsheet
-Checked insurance plans and corrected them as needed
-Communicate with employees and other individuals to answer questions and emailed spreadsheets to supervisors
Allegheny County Elections/Empyrean Group
Data Entry, Temporary September 2012 – June 2013
-Answered questions and explained forms and processes over the phone and in person
-Operated office machines, such as photocopiers, scanners, faxes, voice mail systems, and personal computers
-Computed, recorded, and proofread data and other information, such as records or reports
-Opened, sorted and routed incoming mail, answered correspondence and prepared outgoing mail
-Trained other staff members to perform work activities such as using computer applications
Express Employment Professionals
Customer Service/Laborer (Temporary Assignment) June 2012 – August 2012
-Recommended improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
-Set up shelves in a new store
Empyrean Group
Data Entry (Temporary Assignment) September 2010 – June 2012
-Updated and maintained county property assessment database called IAS
-Trained new hires and drew buildings on IAS
-Scanned documents from property owners on their property
-Scheduled property assessment appointments by email
Pittsburgh Brewing
Master Brewer August 1981 – July 2009
-Recorded production and test data for each food product batch
-Observed gauges and thermometers to determine if the mixing chamber temperature is within specified limits, and turned valves to control the temperature
-Cleaned and sterilized vats and factory processing areas
-Pressed switches and turned knobs to start, adjust and regulate equipment such as beaters, extruders, discharge pipes, and salt pumps
-Observed and listened to equipment to detect possible malfunctions such as leaks or plugging, and reported malfunctions or undesirable tastes to supervisors
VOLUNTEER EXPERIENCE
Knights of Columbus - Selling special games at Bingo Night and assisting with other events June 2015 – Present
Reemployment Transition Center - Leadership of media publications for a job fair February 2016 – May 2016
-Composed and produced invitational letter to employers
-Called and emailed employers to invite them to participate at the job fair
-Produced a job fair flyer for outreach and distribution
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