Motivated and dependable professional with over 14 years of cross functional experience in customer service, sales, tech support and data analysis. Excels in conflict resolution and possess a positive attitude. Actively seeking a role where I can utilize my problem-solving and organizational skills to contribute to the organization.
Cheapoair.com (Fare Portal), Customer Service Representative September 2018-March 2020
Execute up to 50 price match promise (PMP) requests daily for all customer related queries regarding pricing discrepancies.
Contact customers to respond to inquiries or to notify them of claim investigation results or any plan adjustments.
Build, track and maintain voucher logs in excel for American and United airlines and communicate the financial data therein to our internal business partners on a weekly basis.
Collaborate with the legal department by providing documentation on various transactions like appropriate customer details and customer refund related issues. Cheapoair.com (Fare Portal), Shipping Executive April 2007-July 2018
Resolved all complaints and responded to all inquiries that came to the team via the Better Business Bureau (BBB) website.
Prepared and sent out up to 75 shipments packages daily to ensure timely and accurate product delivery to all our customers.
Ensured that the daily high-volume flow of airline refund checks was appropriated to the correct customer accounts.
Worked regularly on multiple ad-hoc projects along with daily responsibilities to support various internal departments.
Cheapoair.com (Fare Portal), Customer Service Representative March 2006-March 2007
Resolved, daily, up to 10 or more payment related issues with customers to ensure that ticketing transactions were successfully executed.
Worked with the accounting department to process customer checks by providing banking details and depositing the final checks.
Contacted customers to resolve outstanding payment issues.
Worked on ad-hoc queries for internal business partners. Technical Skills
Proficient in Microsoft Word, Excel, PowerPoint and Outlook Education
Mumbai University, India
Bachelor of Commerce