Manager Customer Service
Resume:
ASHITOSH VINOD NARAYANAN
Barsha Heights, Tecom,
Dubai, United Arab Emirates.
**********@*****.***
SUMMARY
Dynamic versatile Bar Manager with more than 4 years of experience in all aspects of management and service with a proven track record of driving business and delivering superior guest service. Exceptional leadership skills and a demonstrated ability to increase repeat business, manage and train staff and coordinate seasonal events. Strong team-building skills and excellent conflict resolution abilities, guaranteed satisfaction for guests. Expert at working efficiently with a strong mixology knowledge and menu creation experience as a Bar Manager.
HIGHLIGHTS
•Innovative Cocktail Creation
•Staff Training & Skill Development
•Mixology
•Customer service
•Budgeting & scheduling
•Business intelligence
INDUSTRY ACHIEVEMENTS
•Top 10 National Finalist at the Diplomatico World Tournament - India Chapter.
•Top 4 National Finalist at the Belvedere Vodka Drink RED Mixology Competition.
• Winner for the Monkey Shoulder Ultimate Bartender Championship for Mumbai in 2017 & Top 4 Regional Finalist at National Level in 2017 for the Monkey Shoulder Ultimate Bartender Championship.
PROFESSIONAL EXPERIENCE
Grand Millennium Hotel
HITCHKI - Vivaaya Restaurants Management LLC
Barsha Heights, Tecom.
Dubai - 212422
Bar Manager
February 2019 till date
•Bar Management ( Staff & Guest)
•Bartending, Guest Management, Organising Events & Promotions.
•Seasonal Cocktail Menus
•Special Menus for Blogger & Reviewers.
•Specialist in House made Syrups & Infusions.
•Designing Menu's and Costing for Brand Promotion
•Inventory & Stock Management
•Party Menus
AALLIA HOSPITALITY
ONE STREET OVER (Cocktail Bar) & BASTIAN (Tiki Bar)
Bandra (West), Mumbai - 400050
Bar Manager / Head Bartender / Head Mixologist
November 2015 till date
•Bar Management ( Staff & Guest)
•Bartending, Guest Management, Organising Events, Guest Bar Shifts & Promotions.
•Handling events and parties & high end clients (Bollywood & Industry leads)
•Specials Menus for Blogger & Reviewers.
•Specialist in House-made Syrups & Infusions.
•Classic Cocktail Lover & Promoter.
•Designing Menu's and Costing for Brand Promotion
•Inventory & Stock Management
•Party Menus & Costing.
•Training and Knowledge sharing sessions with well-known bar academy such as Cocktails & Dreams, Khar, Mumbai.
FREELANCE BAR CONSULTANT
January 2016 -2019 based in Mumbai
•Bar Designing
•Cocktail Menu Planning
•Concept Cocktail Bar
•Bar Training
•Cocktail Training sessions
•Cocktail costing
ELLIPSIS... COCKTAIL BAR AND MORDERN AMERICAN CUISINE, Colaba, Mumbai
Bartender
October 2013 Till November 2015
•Bar Management (front and back end)
•Bartending
•Handling company events and parties
•Handling reservations and bookings
•Client Management
Freelance Bartender
May 2012 to November 2013
•Worked along with Sr. Bartenders for private parties and events
•Handled event set up and walk through process
•Client Service and Management
LEVEL 1 BARTENDING FOUNDATION COURSE WITH COCKTAILS & DREAMS, MUMBAI,
May 2013 - November2013
•History of Types of Alcohol
•Client Management
•Bartending Techniques
•Event Management and Handling
•Alcohol Mixology
•Projects & Events: NH7, Sunburn, Launch Parties, Concerts, Celebrity and Private Parties
OTHER EXPERIENCE
FIRST SOURCE PVT.LTD
Customer Service Representative
June 2010 to DEC 2010
Key Responsibilities
•Secure new client sales and retention through customer service
•Handling and updating client records and history
•Assisting with sales conversions
FREE LANCE CONSULTANT
INTERNATIONAL BPOs
JAN 2009 - JUNE 2010
Key Responsibilities
•Calling up candidates for interviews for international BPOs
•Handling Team and Interviewing Eligible Candidates for level 1
•Training Candidates for interviews
ACADEMIC QUALIFICATIONS
Higher Secondary School (H.S.C)– Maharashtra Board in 2012
Secondary School (S.S.C) -Maharashtra Board in 2007
HOBBIES
•Music
•Bikes
•Games
LANGUAGES SPOKEN
•English
•Hindi
•Marathi
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