WILLIAM ZACHARY LOGAN
**** ********* ** • Fredericksburg, VA 22407
913-***-**** • email@example.com
INFORMATION TECHNOLOGY PROFESSIONAL
Experienced information technology specialist with strong information technology professional skills in training, team building, healthcare information technology (HIT), networking, software documentation, and end user support.
PARK PLACE DEALERSHIPS, FORT WORTH / ARLINGTON, TEXAS
IT ADMINISTRATOR, October 2016 – Dec 2018
Windows 10 upgrade – Oversaw and coordinated a dealership wide upgrade to Windows 10. Ordered, inventoried, configured, and deployed over 130 PCs and laptops.
Okta deployment project – Tested Okta’s single sign-on plug-in on over 130 PCs and laptops and trained over 150 staff on its use and purpose.
Netstar migration - Confirmed all users created in Netstar, Mercedes Benz’s inventory system, were built and migrated correctly with corresponding roles per job title.
Porsche dealership opening – Deployed, installed, and labeled over 50 PCs at a new Porsche dealership. Trained approximately 50 employees on the operation of the CISCO Jabber unified communications application.
PROVIDENCE MEDICAL CENTER / SAINT JOHN HOSPITAL, KANSAS CITY, KANSAS
END USER ANALYST II, October 2006 – May 2016
Project Leader for Windows 7 upgrade – Developed a quality assurance checklist, coordinated times for upgrades, and trained staff. Supervised temporary staff, managed their work schedules, and oversaw staffing budgets.
Web Page Developer and Administrator for hospital intranet – Managed the hospital’s intranet, conducted builds, and designed page layouts. Conducted training and provided ongoing support to over 20 departments.
Documentation Specialist - Supervised documentation in the IT Department and ensured efficiency for users’ comprehension.
Disaster emergency procedure and tools – Maintained emergency PC, laptop, and wireless router equipment that were always ready in case of disaster or emergency. Ensured all emergency medical URLs were up-to-date. Trained staff on how and why we used these sites.
EPIC system wide project support staff – Installed, configured, troubleshot, deployed and configured printers, created user profiles, managed budgets, and trained staff at six sites across three states.
Electronic Medical Records (EMR) – Experienced with five electronic health record programs. Supported over 250 software programs at thirty sites totaling more than 10,000 employees.
Status Board Lead Tech for EPIC project – Assessed space for status boards, equipment needs, managed budgets, built PCs, configured profiles, and deployed for live environment. Collaborated with EPIC venders to coordinate tests and deployments.
Picis project - Built, configured, and deployed PCs, laptops, and mobile carts for more than 50 surgical locations.
Attachmate and Emdeon – Installed, configured, troubleshot, configured printers, and trained users for over 800 computers.
T-System Electronic Medical Records (EMR) – Installed, configured, and configured printers for over 75 PCs, laptops, and mobile carts.
MedsPods Coordinator – Deployed, configured, and trained staff. Conducted quarterly city, county, and state-wide mock emergency drills.
ChartVault upgrade - Installed, configured, and troubleshot for over 800 computers.
SOFTWARE: Acronis Imaging, Adobe, Attachmate, Centricity, Cisco Jabber, Cisco phone systems, Computrace, EPIC, EPIC Medical Software systems and production, eService Help Desk, Happy Fox, HP Open View Service Desk, Invision, Istat Lab interface, KEA Management, Meditech, Microsoft Admin Tools, Microsoft Lync, Microsoft Office 97 – Microsoft current, Microsoft Operating System 97 - current, Netstar, OKTA, Picis System (Versions 7 – 8), Printer Installer, SCCM, Share Point, Symantec, T-System, Tanberg Communication, TrackIT, Wiser System
PROGRAMMING: Advance Visual Basic, C#, C++, HTML
HARDWARE: Access Point Mounting, Cable Management, KEA badge radios, Microsoft Surface Hub, Networking Switches, Personal Computers (HP, Dell, and Lenovo), Printers (HP Dell Lexmark and Xerox Inkjet, Laserjet, Multifunctioning), Polycomm, Servers, Server Racks, and Tanberg
NETWORK: Active Directory, Active Roles, Altiris Deployment Console, Aruba Controller, DOS, DHCP, DNS, KEA Server, LAN, MS Exchange, Netscan, SCCM, Telnet, VMWare, VoIP, and WAN
PLATFORM: Windows 97 – Current, Linux (Red Hat).
EDUCATION AND TRAINING
UNIVERSITY OF SAINT MARY, LEAVENWORTH, KANSAS
BACHELOR OF SCIENCE, INFORMATION TECHNOLOGY, MAY 2006
CENTRIQ, LEAWOOD, KANSAS
WAN, MICROSOFT OFFICE, AND SHAREPOINT SUPPORT / CONFIGURATION TRAINING, APRIL 2010