Store Manager Assistant

Imon Rahman

*** ******** ****** ****, **** *** Toronto Ontario ON M2K 1B5

● 437-***-**** ● ********@*****.***

Skills

Customer service

Cash handling

Microsoft office

Budget Handling

Time Management

Communications

Conflict Resolution

Detailing Experience

Machine Regulation

Salesmanship

Speed and Efficiency

Strategic Planning

Debits & Credits

Energetic & Enthusiastic

Creative Direction

Profile

An enthusiastic and detail oriented individual with 8 years of experience in customer care management along with negotiation while ensuring customer satisfaction retaining client gratification through effective communication, keen attention to detail, salesmanship and interpersonal skills. Extraordinary experience on project management through conducting effective training dealing with clients of different professions organizing meeting venues, supervising food and coffee supplies along with cash management. Passionate about serving customers with hard work and craftsmanship with structured team-work by combining time management expertise.

Work Experience

Project Manager / BRAC (2012 – 2020)

I have worked with constructive strategic planning of events and diplomatic outreach with customers and have successfully achieved customer satisfaction with sheer integrity and management skills monitoring food and beverage supplies during various campaigns and events which enhanced my leadership qualities. I ordered necessary equipments setting budget for expenses evaluating productive options to determine best cost effective plan. I identified all project risks and made plans to handle each one using time management skills and by handling pressure with the emerging workload. I inspected and monitored project steps, ensuring compliance with safety regulations maintaining clear communication of progress with upper management and managed expectations along with noting any estimated changes promptly.

Assistant Store Manager / TASTY TREATS (2017 – 2020)

As an assistant store manager, I counted cash and made daily bank deposits along with the implementation of innovation promotions to increase store revenue. Moreover, I resolved customer complaints via email and phone with speed and efficiency to achieve highest customer satisfaction. Along with the administrative works, I have also worked hard in taking customer orders and delivering food and beverages accordingly. I have also made menu recommendations as well as served my customers understanding their demands. To ensure high quality of service, I assisted the recruitment process and interviewed the sales employees and supervised them with the company guidelines. After each work day, I felt a sense of contentment cleaning all the restaurant areas, coffee machines and food desks.

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