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Manager of network support and implemetaion of major projects.

Pittsburgh, PA
April 19, 2020

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**** ****** ***** **********, ** *5236



Very extensive knowledge of technology and management experience in computer networking and project management with strengths in customer-focused, problem resolution, team motivation, and adaptability in changing environments.


Houston/Star, Pittsburgh, PA

1/1/2018 to present

Installation and Delivery

Support / Stability of PNC Network Infrastructure

Provided support for delivery of appliances for new construction of apartment.

Delivered, uncrated and placed in apartments unites for installation.

Documented serial numbers of washers, dryers, ranges, dishwashers and refrigerators.

RAW Construction, Pittsburgh, PA

10/1/2017 to 12/30/17

Provide labor and installation for various construction projects.

Installation of entire floor and backsplash of construction project (Starbucks).

Painted houses based on customers preference.

Framed out walls and hung drywall based on customers design.

Replaced entire roof for customers. This included removal of old roof, replaced bad wood areas and installed new shingles.

PNC BANK, Pittsburgh, PA

2015 to 2016

Support / Stability of PNC Network Infrastructure

Provided 3rd level support for network support issues. This included working with Server, Firewall, Data back up teams and end users.

Proactively monitored the network infrastructure using products such as Ciscoview, NetQOS, Moog and SNMP server. Moog was a very good product and it is very proactive.

Implemented IOS software upgrades for PNC’s Router and Switched network devices. There were approximately 10,000 network devices within the infrastructure.

Supported the wireless networks within various buildings and branches throughout the corporation. This included installations, trouble shooting and software upgrades.

PNC BANK, Pittsburgh, PA

1995 to 2016

PNC Network Infrastructure Support

LAN/ WAN Support

Developed relationships with vendors such as: Presidio. Verizon, AT&T and Level 3 to purchase network equipment and data circuits. Met with these vendors regularly to ensure projects were on track to meet deadlines.

I have knowledge in the following protocols: TCP/IP, EIGHP. OSPF. BGP, VLANS, Subnetting, Wan’s, trucking and SNMP.

I am familiar with the following protocol’s: DNS, Firewall implantation and SAN’s back-up networking

PNC BANK, Pittsburgh, PA

2001 to 2015

Network Infrastructure Manager

Managed network infrastructure engineering and implementation teams.

Oversaw subordinates and worked with other technical teams on mergers/acquisitions, security vulnerability remediation, audit requirements, and data risk mitigation.

Worked with vendors to implement best practices and to upgrade obsolete equipment.

Coordinated/provided off-hours/escalation network technical support.

PNC BANK, Pittsburgh, PA

1993 to 2000

Network Infrastructure Engineer

Planned, implemented and supported network infrastructure for data centers, remote offices, and retail components of the business.

Provided diagnoses of complex network issues using diagnostic tools such as Network General Sniffer and OpenView.

Developed support relationships with peer service partners and departments including MIS, IOC and Data Security.

Provided off-hours/escalation network technical support.

PNC BANK, Pittsburgh, PA

1987 to 1992

Telecommunications Technician

Installed network and system equipment including routers, switches and PC’s.

Implemented Local Area Networks and Wide Area Networks in various sites.

Provided troubleshooting support for hardware, software, and networks.


California University of Pennsylvania – BS in Business Administration.

References upon request.

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