Michael J. Vegvari Email: firstname.lastname@example.org Phone: 516-***-**** Address: 26 W. Aspen Way Matawan, NJ 07747 OBJECTIVE
To secure a position that requires an effective technical writer with a demonstrated track record for delivering results in a fast-paced environment.
TECHNICAL WRITER / TECHNICAL TRAINER / BIOMETRIC SECURITY EXPERT / SYSTEMS & SUPPORT ANALYST
Technical document writer for internal developer documentation, product manuals, and technical training documentation.
Technical Trainer for external users and internal employees.
Biometric technology and authentication security expert.
Systems architecture and Object-Oriented Analysis and Design (OOAD).
Desktop, application and helpdesk support.
Developer and end-user support
Prudential, Newark, NJ (Contracted via Micro Systems / Resource 1) 10/2019 – 4/07/2020 Technical Writer, Cloud Initiatives
Created internal technical documentation for key Cloud program deliverables.
Designed and produced user, installation and internal documentation for online and printed formats.
Created and maintained an internal knowledge base, news center and blog for technical and executive audiences.
Authored and published application documentation on varying release schedules, for a variety of audiences.
Contributed to interface design and maintenance of interface standards.
Participated in the composition and review of software functional specifications. Spirent Communications, Holmdel, NJ (Contracted via Tekmark Global Solutions Staffing - 04/2015-11/2015) 11/2015-10/2019 Technical Writer, Information Architect
Wrote developer documentation for internal employees using Microsoft Office software.
Wrote external documentation using MadCap Flare software for integrators, partners, and end users in an agile environment.
Created API documentation for internal and external audiences.
Updated and refreshed administration guide for primary product offering.
Created and updated training material for internal and external audiences.
Provided customized documentation and training material for Verizon (VzW), AT&T, and Sprint.
Architected and maintained internal and external knowledgebase Wiki.
Created and maintained training material for existing software products, internal training including on-boarding, end-user training, and train-the-trainer partner training.
Maintained and edited content in Jira, Confluence, and Salesforce related to planning, epics, stories, features, tasks, and bugs.
Determined gaps in content and worked with Subject Matter Experts to create material with the needed information. Google, New York City, NY (contracted via Garry D. Nelson Associates - Campbell, CA) 02/2014-03/2015 Technical Writer, Internal Engineering Developer Documentation
Wrote developer documentation engineers used to create internal applications for Google developers.
Created the Corp Engineering Developer Site as a technical resource for internal business application developers.
Transformed over 400 technical resource articles from one hosting platform to a developer focused internal DevSite resource.
Improved Corporate Engineering developer content and document visibility for 13 teams.
Assisted new technical writers with recommended processes, style guides, internal tools, and technical information.
Worked directly within software development teams and interacted with senior engineers and Subject Matter Experts (SMEs). Iris ID Systems (Formerly LG Electronics, U.S.A, Iris Technology Division), Cranbury, NJ 2008-2014 Senior Technical Specialist / Principal Technical Writer & Trainer
Created developer documentation for internal and third-party software engineers.
Created end-user documentation including quick start guides, hardware manuals, and software manuals.
Developed and updated technical hardware and software documentation for nine product lines over 5 years.
Maintained the online help center and added over 300 articles to the technical knowledge base.
Created white papers, technical training documentation and presentations.
Acted as the hardware and software system architect for large scale custom integration.
Held the position of senior lead that required management of the technical services group.
Provided second and third level technical support to partners and end-users.
Delivered on-site and in-house technical training seminars for partners, end-users and internal staff.
Performed on-site installation, upgrades, and maintenance.
Performed pre-release product testing of software and hardware that reduced reported user issues by eight percent. Estee Lauder Companies, Manhattan, NY (Contracted via SourceWaves Staffing – New York, NY) 2007-2008 Desktop Support Analyst
Provided second and third level Desktop Support services to internal employees.
Performed hardware diagnostics and coordinated repairs via telephone or on-site desk-side support.
Corrected all hardware and software related issues within scope of position allowances.
Responsible for account profile setup, moves and transfers.
Assisted in maintaining and managing technical hardware inventory control and hardware disbursement. Estee Lauder Companies, Melville, NY 2004-2007
Systems Support Analyst
Developed internal technical documentation for Point of Sale (POS) hardware and software related material.
Contributed to technical documentation, and the internal knowledge base.
Created test plan documentation to perform quality testing of patches and applications for retail store systems.
Liaised with all brand divisions of Estee Lauder retail stores and provided technical and operational support.
Provided second level help desk technical support.
Performed hardware and software configuration installations in retail store systems environment. Cablevision - Optimum Online, Woodbury, NY 2001-2004 Technical Support Lead (first 10 months acted as a consultant through Lloyd / Spider Staffing)
Assisted customers with troubleshooting Internet services, networking and security over Microsoft platforms.
Managed the technical group as lead technical analyst.
Developed and provided internal technical training. Simon & Simon Properties, Syosset, NY 2001-2003
Network Architect / Network Administrator
Created an infrastructure that allowed for a secure and redundant network solution.
Implemented a storage solution for automatic incremental data redundancy and backup. Silicon City Inc., Syosset, NY 1999-2001
Technical Sales Account Manager
Specialized in Network Attached Storage (NAS), networking solutions, backup, and integration services.
Gained experience in system operations, enterprise hardware, and software solutions.
Performed onsite installations of servers, network devices, and backup equipment.
Assisted in training and supervising the staff in all sales and technical operations. ImagiSys Inc., Muttontown, NY 1998-1999
Internship: Programmer Assistant
Designed UNIX and Windows server systems for clients such as ‘The Smithsonian Magazine’. EDUCATION
Kent State University, Kent, OH 1997-1999
Major: Communications. Minor: Computer Information Systems. Courses included business theory, dispute resolution, system design, and networking architecture. LANGUAGES
Bilingual – English and Hungarian Conversationally Fluent ACHIEVEMENTS
Senior Operations Manager & Technical Content Writer (Contributor) for Hyperloop Transportation Technologies (HTT) starting from 07/2015 through present day.
Acted as principal integrator for the Country of Mexico’s Universal ID program for Biometric iris integration. o This program requires legal residents of Mexico to have a biometric marker for personal identification.
Provided the technical documentation, training, and support for the Unique Identification Authority of India (UIDAI), an agency of the Government of India responsible for implementing the AADHAAR scheme (a unique identification project). o Over one billion legal Indian residents have successfully enrolled into the Iris Biometric program as of 2019.