Salesforce Data

*+ years of experience as a Salesforce Administrator in SalesForce.com CRM Platform across multiple industries involving building, customizing and administering on cloud applications.

Good experience working in Software Development Life Cycle (SDLC) using various methodologies includingAgile, Waterfall and other client specific internal methodologies.

Generated SFDC customized Reports and Dashboards to monitor data quality and provide detailed information on performance indicators and worked on web-to-case and web-to-lead.

Experience on development in creating Objects, Apex Triggers, Apex Classes,Apex Web services, Standard Controllers, Custom Controllers and Controller Extensions.

Created Visual Force Pages and components to render data from associated controllers and embedded HTML, CSS and JavaScript.

Hands on experience with Salesforce Security features like creating Profiles, roles, Permission Sets, OWD, Role Hierarchy, Sharing Rules etc.

Worked with Salesforce.com tools like Force.com IDE, Force.com Data Loader, Force.com Platformand Force.com Explorer.

Configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.

Worked on various Salesforce Administrations tasks like Reports, Dashboards, page layouts, Workflow rules, Field Update, Email Templates, Roles, Profiles, Formula fields.

Well versed in understanding CRM business processes like Forecasting, Campaignmanagement, LeadManagement, TerritoryManagement, OrderManagement, AccountManagement, CaseManagement, pipeline management and merging management in a multi-tier environment.

Good experience in Salesforce.com Setup, Configuration, Customization, Administration, and Data Migration tools like Apex Data Loader.

Good experience with Salesforce out of the box Data model and modelling in Salesforce by creating Custom Objects, Formula Fields, Rollup Summary Fields, Field dependencies.

Written SOQL, SOSL queries in Apex classes, Triggers and Batch classes.

Good Written, Oral Communication skills and Conflict Resolution skills with the ability to communicate appropriately in business and technical situations at all levels.

Methodologies:

SDLC, Agile, Waterfall

Salesforce Technologies:

Salesforce CRM, Apex Classes, Controllers, Apex Trigger, SOQL, SOSL, Reports, Apex Data Loader, Workflow & Approvals, Dashboards, Custom Objects, Analytic Snapshots, Custom Tabs, Visual Force pages, Apex Web services

Salesforce and Integration Tools:

Force.com IDE, Force.com Data Loader,Force.com Platform,Force.com Explorer

Web Technologies:

HTML, CSS,JavaScript

Database:

Oracle,SQL Server, My SQL

Operating System:

Windows,Linux

Bachelor of Engineering – Electronics & Communication Engineering

Anna University, Chennai, India

AmerisourceBergen, OH Mar 2018 - Current

Role: Salesforce Administrator/Developer

Responsibilities:

Working in close coordination with Client to resolve issues arising using agile methodologies.

Developed and configured Custom Reports and Report Folders for different user groups and also configured the Analytic Snapshots for the sales performance and lead generation statistics.

Developed Apex Triggers, Visual force pages, Controllers and managed to support the business workflows.

Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Customized page layouts for standard objects and assigned Record Types by using VisualForce components.

Performed mass data imports using the Apex data loader and import tools as requested by CRM Manager.

Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.

Worked on Validation Rules,Formulas, Workflows, and Approval Processes to satisfy the business needs.

Implemented the requirements on Salesforce.com platform, Force.com Data Loader, Force.com Explorerand Force.com IDE Plug-in using Eclipse followed by utilizing different products available in AppExchange as required.

Architected, designed and developed Salesforce bi-directional real-time integration Service between Salesforce and SQL Server using Apex Web Services APIs.

R-Financial, India June 2010 - Oct 2013

Role: Salesforce Administrator/Developer

Responsibilities:

Implemented Waterfall practices for workflow process, epic/user stories, releases and reporting.

Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.

Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application.

Performed various Data Migration activities like Insert, Update, Upsert, Delete and Export using Apex Data Loader.

Used eclipse with Force.com IDE plug in for development and deployment.

Configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.

Provided ongoing Salesforce.com maintenance and administration services including periodic cleansing, custom objects and workflows.

Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.

Involved in data-mapping and migration of data to SalesForce.com Objects and fields.

Configured Creating Roles, Security Access, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions and Approval Processes.

Wrote SQL commands and Stored Procedures to retrieve data from MySQL and Oracle database.

Location: Columbus, OH Mobile: 614-***-**** Email: adcv2e@r.postjobfree.com

Visa Status:-GC EAD

Kavthami

Salesforce Admin/Developer

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