Engineer Manager

John T. Wright

** **** ******

Unit #*

Gloucester, Massachusetts 01930

Cell: 978-***-****

Email: *********@*******.***

PROFILE

Experienced Software Quality Assurance Manager/Consultant skilled in Software Best Practices Implementation. More than 20 years of proven major contribution towards Software Quality and Testing Delivery. Expertise in Industry-Standard Test Management Tools, Manual and Automated Testing. Possesses effective interpersonal and leadership skills.

Industries:

Financial Services, Healthcare Services, Federal Systems, State Government, Pharmaceutical, University Campus Solutions (Harvard Business School)

Functional Areas:

Software Quality Engineering and Assurance, Delivery, Leadership/ Management

Skills Summary

QA Project Management

ALM/HP Quality Center (Admin)

QTP Hands-on Automation (VB Script)

MIT Artificial Intelligence Certification

HP Load Runner Transaction Profile Generation

SQL: Aqua Data, TOAD, Oracle

Resource Analysis and Allocation

Task Estimates

CIO, Director Level Presentations

SmartBear Test Complete Automation (VB Script)

IOS Testing

PROFESSIONAL EXPERIENCE

Software Quality Services – (Startup) Gloucester, MA 6/17 – Present

Founder, President

Created Automated Frameworks

Developed Requirement Traceability Matrix

Developed Sprint Test Summary Reporting

Introduced and successfully implemented ‘Test Complete’ (Smart Bear) automation tool

Conducted ‘Test Complete’ Training Sessions

Created gap analysis, current state vs. best practices standards (CMMI)

Darling Consulting Group - Software QA Lead Engineer, Newburyport, MA 2/17 – 6/17

Consultant Position for Charter Solutions, Inc.

From a Standard Financial Platform created customized automated suites for client base

Trained a team of novice to mid-level QA Engineers in AGILE Methodology

Introduced manual test scripting, requirements capture/documentation,

Development of Requirement Traceability Matrix, Sprint Test Summary Reporting

Introduced and successfully implemented ‘Test Complete’ (Smart Bear) automation tool

Conducted ‘Test Complete’ Training Sessions for QA Team, Software Development Manager

Created automation framework

Created gap analysis, current state vs. best practices standards

Oxford Global Resources Beverly, MA 2/12 – 12/15

Software Quality Assurance Lead Engineer, Oxford Production System (COMPASS)

Created QA Framework for CRM application Compass based on Requirement Traceability Matrix Method

Introduced and successfully conducted Proof of Concept for Automation Tool ‘Test Complete’ (Smart Bear)

Created Automation Suite – Application Coverage 80%, including data migration validation from legacy system

Conducted AGILE-based Sprint (Two Week) Planning, Grooming. Review and Stand-Up Sessions utilizing Atlassian JIRA

Provided Sprint Compass QA Reporting to Executive Management

Effectively coordinated with Development, Business and Senior Systems Analysts

Mitt Romney Campaign - Campaign Headquarters Boston, MA 8/12 – 11/12

Software Quality Assurance Lead Engineer

Designed QA Test Approach for Mobile devices Apple IPad, IPhone utilizing IOS Operating System.

Hands-on mobile testing of Romney Campaign website/applications

Created Test Plans and gained approval by Senior Management for Production Readiness

Conducted Sprint Standup Design and Review Meetings with Development and Product Owner

Royal Bank of Scotland/Citizens Financial Group Providence, RI 11/11 – 2/12

Software Quality Assurance Manager (Consultant), BASEL II Lending Data Mart Program

Designed test approach for BASEL II Data Mart including ETL and Transformational Logic

Skilled in Aqua Data, SQL Server, TOAD

Created CDX BASEL II Test Plan and gained approval by Senior Management for Production Readiness

Managed Software Quality Assurance Team

Matrix managed Business and Data Analysts

Provided Senior Executive Management with daily updates, metrics

Managed Quality Center test artifacts in Requirement, Test Plan, Test Lab, Defect Tracking and Dashboard Modules

Harvard Business School, Information Technology Group Cambridge, MA 3/11 – 7/11

University Campus Solutions / AGILE

Senior Principal Software Quality Assurance Engineer (Consultant)

Principal Software QA Engineer for HBS Software Quality Engineering Team

Created Pedagogical Platform Technology Project (PEDTECH) Test Strategy Plan

Created and maintained PEDTECH QE Workbooks incorporating all product requirement specifications

Created PEDTECH Manual and Automated (Selenium) Test Scripts which involved coordination of a number of Harvard SQE Teams

Provided Senior Management, CIO with daily updates (Agile /Scrum Stand-Up Meetings) and weekly project status

Developed test plans, test cases, test scenarios from scratch. Implemented QA best practices, QA metrics, test solutions, process improvements. Mentor to Harvard SQE Team for PEDTECH Requirements/SQE Workbooks.

TD Bank North - Risk Planning West Falmouth, ME 9/10 – 12/10

Financial Services

Software Quality Assurance Manager (Consultant), BASEL II Lending Data Mart Program (BLDM)

Managed BASEL II BLDM Software Quality Assurance Team charged with validating multiple sources of client data from TPR (Time Persistent Repository) to Dimensional Data Mart (DDM) conversion.

Created and maintained BASEL II Test Execution Project Plan

Assessed “Profiling” for BLDM credit risk modeling effort

Provided Senior Management with weekly and monthly project status

Developed automation plan to address BASEL II requirement for automated Informatica View functionality

Conducted gap analysis on SDLC current state and introduced roadmap for future state.

Managed Quality Center test artifacts in Requirement, Test Plan, Test Lab, Defect Tracking and Dashboard Modules

TD Bank North - Risk Planning West Falmouth, ME 5/10 – 9/10

Financial Services

Project Manager, Vector Reconciliation

Managed Vector Reconciliation Business Team for NAPSI Project (North American Powerhouse Strategic Initiative). NAPSI is the bank acquisition initiative for TD Bank North.

Coordinated Vector Reconciliation Testing for FM Upgrade and NAPSI Projects with Fidelity (IT) and Lines of Business (LOBs).

Hands-on creation and management of Quality Center Requirements, Test Plan, Test Lab, Defect Tracking and Metrics Reporting.

Hands-on creation and execution of Vector Reconciliation QTP automated scripts in a CICS environment utilizing 3270 emulator.

Conducted gap analysis on SDLC current state and introduced roadmap for future state.

Conducted weekly NAPSI Status Meetings

Keane Incorporated For Landauer Incorporated Chicago, IL 2/9 - 9/09

Health Care

Senior Principal Consultant / Software QA Manager

Managed a team of 10 SQA Engineers in onshore /offshore model in support of web-based ERP application.

Conducted Performance Test and Automation Tools evaluation. This included hands-on creation of production transaction profiles and baselines using LoadRunner.

Conducted gap analysis on SDLC current state and introduced roadmap for future state.

Performed staff evaluation and adjusted staff levels according to required skill sets.

Implemented new Defect Management and Change Control processes.

Implemented unit test planning for client and its third-party vendor

Presented major findings and recommendations to COO, CIO and IT Mgt.

Keane Incorporated For Tufts Medical Health Plan Watertown, MA 8/08 - 1/09

Health Care

Senior Principal Consultant

Conducted SDLC Assessment of Tufts Software Development and Quality Assurance Processes utilizing Keane’s QA and Testing Practice Assessment Toolkit.

Conducted test management and automation tools evaluation with focus on HP Quality Center and QTP.

Presented findings and recommendations to Senior Management, CIO, QA Director

Keane Incorporated For Blue Cross Blue Shield Of Vermont 4/08 - 8/08

Health Care Montpelier, VT

Senior Principal Consultant

Conducted SDLC Assessment of BCBSVT development and testing processes utilizing Keane’s QA and Testing Practice Assessment Toolkit.

Keane Incorporated For ACCA Glasgow, Scotland UK 6/07 – 4/08

Financial Services

Senior Principal Consultant / System Test Manager

Association for Certified Chartered Accountants (ACCA)

Successfully managed six major projects with forty five individual modules for production including data conversion and migration from legacy systems to new architecture.

Created test automation and regression testing documents. Hands-on management of automation proof of concept and implementation of automation framework.

Chaired daily system test meetings with IT project management and user acceptance team as part of overall project coordination.

Created and implemented new quality processes and reporting including release notes, build schedule, build description document, test environment checklist, defect state diagram, business documentation review, knowledge acquisition process.

Keane Incorporated For United States Department Of Homeland Security 3/07 – 6/07

Federal Systems, Maclean, VA, Washington D.C.

Senior Principal Consultant

Federal project sanctioned and coordinated by The United States Federal Bureau of Investigation

and Department of Homeland Security

Keane Incorporated For Meritain Health Amherst, NY 11/06 - 3/07

Healthcare

Senior Principal Consultant / Test Manager

Conducted SDLC Process Assessment in order to implement Keane Best Practices and establish new QA framework.

Conducted training for Meritain QA Team which included, identification and prioritization of business processes, requirement analysis and traceability, Test Case development, component level scripting, Quality Center, QTP, Winrunner.

Created documentation for QA Process, Standards, Templates and Metrics.

Promoted the benefits of Keane’s QA framework continuance at Meritain in a number of presentations to CIO, CEO level personnel.

Bottomline Technologies Portsmouth, NH 11/05 – 11/06

Financial Services - QA Lead Engineer

QA Project Lead for Bank of America IWC - International Web Connect Project

Manual and automated testing of Accuity Adaptors Loaders and Swift Extractors.

.NET Framework development and execution environment

Managed a team of Quality Assurance Engineers.

QA Project Lead for WebSeries Production Support and GIR (Global Information Reporting) Projects for National City Bank Corporation.

Conducted analysis of Production Patch installations in order to assess mutual concurrency with Bottomline and NCC production environments.

Project administration of Mercury’s Quality Center which included integration of Quick Test Pro automated testing tool.

Planned, created and executed production support and GIR Test Suites.

Edgewater Technologies American Student Association Boston, MA 04/05 - 11/05

Financial Services - QA Lead Engineer

Lead QA position for American Student Association Software Quality Assurance Team.

Daily analysis and updating ASA Web and Client/Server application Test Scripts.

Utilized .NET Framework development and execution environment.

Coordinated with business to accurately determine new functional specifications.

Designed transaction profiles based on application capacity models.

Created Load Runner scripts with transaction start and stop timers.

Used VuGEN Module, configured baseline and projected virtual user values up to 1200 Virtual Users per transaction.

Generated end to end timing reports for transactions and presented them to DBA's, development and management.

JP Morgan Chase Lowell, MA QA Lead Engineer 07/04 – 04/05

Financial Services

Managed TSS Quality Assurance Team for JP Morgan ACCESS Portal.

QA Lead for Heritage Banc One / JPMC Merger including gap remediation and conversion.

Coordinated testing efforts with development and change management.

Implemented Requirements Management, Defect Tracking and Quality Metric Reporting utilizing Test Director.

Approved change controls for implementation to QA and production environments.

Implemented Quick Test Pro automated tool.

Designed and conducted Production Verification Tests.

Generated Project Plans, Test Plans, Postmortem and Project Summary Reports

Education

Information Systems

Harvard University

Cambridge, Massachusetts

Computer Science, Zoology

University of Maine

Orono, Portland, Maine

Meteorology, United States Air Force

University of Maryland

RAF Bentwaters/Woodbridge, Suffolk UK

Certifications

Massachusetts Institute of Technology, Artificial Intelligence

Keane Project Management

Keane CCMI

Keane Software QA Methodology

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