Executive Assistant Officer

Melissa A. Maneri *******.*.******@*****.***

linkedin.com/in/melissamaneri/ 516-***-****

Executive Assistant

Drive Success of Executives and Provide First Point of Contact Support with Proactive, Diligent, and Systematic Approach

Deliver exceptional c-level support, ensuring flawless execution of travel, estate / lifestyle management, and handling of personal information with highest level of confidentiality, integrity, and business acumen. Demonstrate extensive experience in staffing, meeting planning, budgeting, and data management. Maximize time of busy executives by organizing complex calendars, liaising with clients, preparing documentation, and travel coordination. Build and maintain productive relationships with multi-disciplinary teams. Drive positive outcomes company-wide as a trusted contributor.

Logistics and Travel Coordination Calendar Management Project Management Process Improvement

Leadership and Team Building Training and Talent Development Event Planning and Execution

Professional Experience

THE MADISON SQUARE GARDEN COMPANY, New York, NY 2016 - 2020

Executive Assistant to Chairman and Chief Executive Officer (CEO) 2019 - 2020

Established and implemented organizational processes and systems to maintain operational efficiency as “command central” for all activities involving Chairman and CEO. Remained available on a 24/7 basis. Acted as liaison to Chairman and all appropriate departments and executives while managing sensitive, highly confidential, personal and proprietary information with discretion and confidentiality.

Collaborated with other Executive Assistants, both internal and external, ensuring all team members had necessary information when called upon by Executive Chairman.

Coordinated logistics and held responsibility for follow-through on business and personal projects and events, obtaining information and resources, anticipating all contingencies and possible issues, preparing materials as needed, and seeing through to successful completion.

Prepared comprehensive travel itineraries and contact lists specific to each trip, orchestrating all business and personal trips from start to finish.

Increased capabilities by conducting regular review of emails, contact lists, calls, and other forms of correspondence, prioritizing communications, functions, and appointments, ensuring meetings, deadlines, and presentations were completed, and identifying appropriate follow up action based on best practices and compliance regulations.

Facilitated executive meetings, detailing accurate meeting minutes, communicating information to executive team, and ensuring timely follow up of action items.

Directed complex personal events such as holiday parties, fundraisers, and family vacations, tracking financial information, procuring entertainment and culinary vendors, and coordinating ground and air travel logistics.

Prioritized health and wellness by maintaining and controlling medical schedules for all visits and prescriptions.

Project Management Specialist, Human Resources (HR) and Operational Readiness Divisions 2016 - 2019

Spearheaded re-engineering of critical HR projects, programs, and processes with focus on process improvement, employee / guest satisfaction, change management initiatives and risk mitigation strategies. Established procedural and application playbook to integrate new acquisitions and streamline onboarding process.

·Co-led transformation of employee culture from out-of-date paper-based form processing to single-sign-on intuitive employee experience via Oracle HCM, overseeing post-implementation meetings and JIRA, creating process maps for project stakeholders, and providing weekly status reports to executive management team.

·Led cross-functional career management project across HR and operating units, improving non-manager employee retention by enabling employees to create career paths based on interest, including training curricula, competency development, and internal postings.

·Project managed 3 years of employee engagement surveys, and most recently took on responsibility of project lead, steering entire vendor lifecycle from procurement to day-to-day operations, survey content design, and partnering with communication and event planning teams creating promotional events.

Melissa A. Maneri *******.*.******@*****.*** Page Two

THE MADISON SQUARE GARDEN COMPANY (Continued)

·Orchestrated people performance and development program that transitioned employees to best-in-class model based on consistent feedback, yielding first 100% review completion rate and recognition / reward for top 5% performers.

·Reduced operation costs $500K annually and shortened pre-employment process by 5 business days through implementation of new vendor and pre-employment process that streamlined onboarding.

·Developed thorough onboarding process for senior and executive hires, effecting automated workflow that supported process before, during, and after onboarding, and partnering with new executives to ensure seamless transition during first month.

·Assisted in development and implementation of new operational readiness division led by Chief Operating Officer that formalized how company-wide initiatives were managed and reported on.

Executive Assistant to EVP, Chief Administrative Officer and Chief Technology Officer 2016

Supported people practices, communications, company events, corporate security, technology divisions, and MSG Ventures sister company.

Supported CAO and CTO during development and acquisition of newest MSG sister company, MSG Ventures, leading state-of-the-art technology and opening 2 new Venues in London and Las Vegas.

Developed first-ever “green” automated and paperless CRM platform in partnership with human resources, technology, and venue operations, increasing customer satisfaction and maximizing resources.

Facilitated weekly direct reports meetings, creating agendas and compiling and reviewing status reports to track and measure progress.

CABLEVISION SYSTEMS CORPORATION, (Acquired by Altice USA in June 2016), Bethpage, NY 2014 - 2016

Executive Assistant to Executive Vice President (EVP), Human Resources and Administration

Provided concurrent executive level of support to 2 sister companies, Cablevision Systems Corporation and The Madison Square Garden Company. Collaborated with peers, stakeholders, and across different corporate cultures.

Ensured minimal performance interruption of 2 business units during company acquisition by supporting both simultaneously.

Guided full life cycle of CRM platform, administering assignees, reporting monthly metrics, and tracking progress to achieve 100% customer and employee satisfaction.

Boosted morale through regular interface with internal events team to plan cell center, warehouse site visit events, division events, and all-hands meetings.

Additional Professional Experience

CEDAR REALTY TRUST, Port Washington, NY 2010 - 2014

Executive Assistant to Chief Executive Officer (CEO) and Chief Financial Officer (CFO) 2012 - 2014

Acquisitions Associate 2010 - 2012

Education / Professional Development

Bachelor of Science, Business Administration (Accounting Minor), New York Institute of Technology, Old Westbury, NY

Affiliation, Project Management Institute, 2017 - Present

License, New York State Real Estate Salesperson's License, September 2012 - Present

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