Mark M. Alcantara

Lot **A Franc St. North Fairview Phase 8, Quezon City

Mobile Number: 091********

E-mail add: adcu72@r.postjobfree.com or adcu72@r.postjobfree.com Skype: mark.alcantara47

Working Experience

March 2018 – March 2020 The Network Pro (MSP) California, USA (Remote) Project Engineer Remote Support Professional

Responsible in Exchange Migration to Office 365 Projects

Server Virtualization to Scale and Hyper-V Technology

Responsible for application virtualization using Parallels and Citrix

Senior Escalation Level Support and Proactive Data Center Server Monitoring for clients in USA

Proficient in using Remote Tools, LabTech, AuthAnvil, DUO, DNA, Anydesk Teamviewer and LogMeIn

Respond to End-user ticket request from Connectwise Ticketing system

Resolve End-Point Application issues or Escalate to Software Providers

MAC and Windows Client Operating Systems

Responsible in Server and Endpoint patching, ITIL standards

Responsible for client handling request on SoftPhone, VOIP systems using 3CX, Mitel and Shoretel

Responsible for VPN setup and configuration for clients

Responsible for Firewall setup blacklist and whitelisting domains and IP Project Accomplishment

Companies I have completed migrating from Exchange to Office 365:

Captek Softgel International JND Labs

Accurate Construction

Organics by Nature, Inc.

Nixon-Egli Equipment CO.

Bapko Metal, Inc.

Fieldman, Rolapp & Associates

Breathe Technologies

September 2015 – March 2018 The Dairy Farm Service Center ROHQ Ortigas City Windows Server Engineer L2

Responsible in Singapore, Hong Kong, Manila Server Windows Server Infra

Implement projects including O365 mailbox migration, ADDS DC, Print server, DHCP, DNS,WSUS, Sophos Enterprise Console 5.5

Project implemented SCCM OS Deployment

Install WSUS server and Apply security updates to server and desktop machines

Respond to requests from help desks- Service Request and Incident tickets (Remedy Force Ticketing system later SalesForce

Mitigation of Windows Vulnerability as per Info Sec standard

Project deployment for Vmware Virtualization and Hyper-V Project Accomplishment

Successfully Installed and Configured Roles & Features in Windows Server 2008R2, 2012 and 2016 for Asia wide Banner clients

Successfully configured MS Exchange server 2007 & MS Exchange server 2013

Successfully Installed and configured Sophos Enterprise Console 5.5

Successfully migrated mailbox to O365

Successfully deployed SCCM OS Deployment for Manila based clients

Successfully upgraded Windows server to the latest March 2010 – September 2015 DSM Manila LLC. Makati City Network and Systems Administrator: Support Specialist

Responsible in Manila Server Health and Maintenance

Responsible for converting Physical to Virtual Server Migration

Manage and maintain equipment inventory records via serial number, user and location to include: PC/Laptops, BlackBerry’s, telephones, monitors, printers and other peripherals.

Provide second-level/floor support based on escalated incidents from the Service Desk

Provide remote support for partners and stakeholders in need of technical assistance

Monitor the call queue within CA to ensure calls are resolved in an efficient manner and according to business need \ priority.

Configure, support and maintain PCs and other IT equipment as required

Detailed understanding of all aspects of user account management in relation to the employee life cycle including: AD accounts, Blackberry, SecurID, mobile phone, SafeBoot account etc.

Assist in the preparation of user account moves to another office.

Provide Blackberry Server Administration.

Setup and maintain RSA SecurID accounts and distribute tokens.

Assist the Audio Visual team with the coordination and setup of all conference room booking requests that require Computer/Audio/Visual technology support and Webex.

Undertake and assist with IT equipment moves in support of internal office moves and changes as may be required.

Utilization of CA Unicenter ticketing system for incident assignment.

Utilization of new Service Manager ticketing system.

Responsible in Manila Data Center Backup and Recovery

Provided Print Server and File Server setup, security and migration

Responsible in configuration of SQL Server for Manila Biometric Login

Managing the roll out of New Firm Desktop Images from SCCM

Provide alternative methods in preserving the IT assets of the company

Develop and provide custom inventory tools to improve It assets management

Responsible in Cisco VOIP Hardware/Software installation and deployment

Responsible in handling repairs of all IT equipments

Responsible in coordinating with vendors for new trends in technology

Managing local support team via team meetings to discuss goals and deliverables

Co-handling projects that will deployed to our firm to meet expected deadlines of a certain projects

Sep. 2007 - Dec. 2009 CT Link Systems, Inc. Makati City Systems Engineer

Responsible in Enterprise Solution and Deployment

Pre-sales Product Demonstration and Technical Training

Responsible in Product configuration and Troubleshooting

HP and Dell Enterprise Product Support

Responsible in Trend Micro Technical implementation

Virtualization Hyper-V, Vmware and Xen Server Planning and Deployment

Virtualization Training and knowledge transfer

Responsible for Physical to Virtual Server Migration

Managing Virtual Environment on HP Blade Servers

Windows 2008/2003 Active Directory Migration Planning and Deployment

HP Storage Area Network Technical Support

Handles critical hardware upgrade and diagnostic

Strong Foundation on Troubleshooting HP and Dell Enterprise Products

Troubleshoot network peripheral connectivity.

Remote desktop troubleshooting using Teamviewer, Gotomypc, Log me in

Implement data security procedures and perform back-up.

Installation of server, workstation, laptops, desktop, printers down to the component level such as CPU, hard disk, DVD Writer, DVD/CD ROM drive, video card, memory, LAN card, modem, USB technology and other PC Peripherals. Project Accomplishments

Active Directory Migration and Server Virtualization using Hyper V – Liberty Insurance Corp

SAP Server Deployment on HP Blade Servers – China Bank

Server migration, NAS Implementation w/ Active Directory and Virtualization – Department of Energy PRDD

RAID Storage Recovery – Honda Cars Factory Laguna

Server Virtualization on Hyper V and Security Deployment using Trend, SQL Migration – NCA Labs

Server Blade Deployment and knowledge transfer – China Trust

Active Directory and File Server Deployment – HiAdvance

Trend Micro Worry Free Security Deployment – HiAdvance

Web Content Filtering and Software Inventory – HiAdvance

HP Storage Deployment and Knowledge Transfer – Natasha

Active Directory and Server Virtualization using Hyper V – Hikari Recruitment Agency

Trend Micro Worry Free Security Deployment – Hikari Recruitment Jun. 2006-Jan. 2007 UNISON Computer Systems, Inc. Quezon Ave. Quezon City Help desk Engineer

Assigned at GLOBE Telecoms Boni, Mandaluyong City

Responsible in Network Monitoring Service applications monitoring

Office Automation email support

Unlocking users password in active directory

Technical Support for Globe Employees

Installation of operating systems and standard office applications.

Maintenance of Windows Platform from Windows 98/ME/NT2000/XP/Vista

Handles hardware upgrade

Develop and implement preventive maintenance plans, configure data storage device.

Installation of wireless networks and cabling for non-wireless networks

Troubleshoot network peripheral connectivity.

Remote desktop troubleshooting using Dameware

Implement data security procedures and perform back-up.

Installation of server, workstation, laptops, desktop, printers down to the component level such as CPU, hard disk, DVD Writer, DVD/CD ROM drive, video card, memory, LAN card, modem, USB technology and other PC Peripherals.

Network Support with CISCO configuration knowledge On-the-Job training

Sept. 2004-March 2005 CHED – NCR West Ave., Quezon City Data Base Encoder

Responsible for Processing CAV (Certification, Authentication and Verification) of college graduates

Skills

Computer Literate

Managing Virtualization Environment

Knowledgeable in Computer/Server/Storage/Network Troubleshooting

Knowledgeable in Advance Network Security

Proficient in English/Tagalog Communication

Video Editing using ULEAD video studio and MS Movie Maker

Website Design using Net objects v9, Coolpage and WIX Education

Tertiary

Bachelor Science in Computer Engineering.

Graduated

Secondary.

Primary

P E R S O N A L D A T A

Date of Birth : March 22, 1984

Place of Birth : Cabanatuan, Nueva Ecija

Height : 5’7”

Weight : 170 lbs.

Religion : INC

Civil Status : Married

2001–2006 AMA Computer University Fairview, Quezon City 1997–2001 New Era University New Era, Quezon City

1991–1997 New Era University New Era, Quezon City

Implementation and Trainings w/ Certification

HP Thin Client Product Training 2007-2008

HP Thin Client Techincal Training

HP Proliant Blades Server Planning and Deployment 2008 HP Altiris Technical Training

HP Storage SAN NAS Planning and Deployment 2008

HP Pre-sales Training 2008

Dell Product Training 2008

Microsoft Enterprise Product 20008-2009 Pre-Sales Training Microsoft Virtualization Training 2008

Microsoft 2003 Server

Microsoft 2000 Professional and Server

Micromouse Technology

Satellite Communication

Robotics Technology

PC Troubleshooting, Repair and Maintenance

Smartforce Training and Seminar

Wireless Communication

Wireless Display

Interests Reading books, playing basketball and computer hardware/software, Internet, Video editing, Photography.

Character References: Request upon Approval

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