Richard E. Anderson
SUMMARY OF QUALIFICATIONS
Executive management leader with demonstrated experience in the strategic application and integration of Project Management, PMO, Professional Services and Managed Services. Focus on strategy, design, development, and deployment. Successful track record of leading and delivering large-scale, high profile projects. Leadership in client relationship management. Expertise in best in class Project Management methodologies. Proven experience delivering results while leading offshore teams. Strong leadership, teamwork, and communication skills. P&L and leadership of large cross functional teams. Deep knowledge in vendor relationship management, sourcing, and contract management.
Certified Scrum Master – CSM - Agile
ISO 9001 certified in Project Management
ISO 9001 certified in Requirements Management
ISO 9001 certified in Functional Testing
ISO Quality Office Internal Auditor
CMMI Assessor Level 1-5
Certification in Project Management PMBOK
United Airlines – Chicago, IL 2018-2020
Consulting Program Manager
Program Manager reporting into PMO and supporting the Operations organization and associated Project Management Portfolio. Provide OPM (Overall Project Management) leadership to the Inventory Management program ($10m). The Inventory Management program launched the first ever iOS platform-based inventory management system for the UAL hub locations in Newark, Cleveland, Houston, Denver and Honolulu. Provide OPM leadership to the Project W program ($27m) and Cold Chain program ($22m) focused on OCM and Operational efficiencies. Provide thought leadership and expertise to internal PMO. Well versed in the application and execution of the PMLC (Project Management Life Cycle) and EDBA (Envision/Design/Build/Activate) methodologies. Fully vested in the Core4 standards related to Safe, Caring, Dependable and Efficient.
Global Program Management – Managing Consultant
McDonald’s (2015-2018) 2014 - 2018
Management consultant providing project/program, operations and process leadership. Extensive vendor management and supplier relationship leadership. Partner with senior management to review, analyze and recommend enterprise wide process and procedure improvements. Responsibilities encompass client relationship management, program and project management expertise for project management review and audit. Thought process leadership for enterprise wide PMO model. Provide expertise in project planning and scheduling. Definition and creation of project management work products. Leadership in project execution and successful project delivery. Resource leadership of staffing teams across multiple lines of business. Regular interaction and communication with executive management. Experience designing, deploying, executing and analysis of project management and PMO methodologies.
Pontoon Solutions (formerly Beeline)
Global Director 2012-2014
Project management and operational leadership of global Managed Service Program (MSP). Provide strategic oversight for a portfolio of business exceeding $200m in spend for large Financial Institution. Contingent workforce solutions leadership leveraging Vendor Management (VMS) technology for domestic, EMEA, and APAC locations. Develop and manage operating plans and budgets. Maintain profitable and long-term business relationships with existing accounts with a focus on new business development.
REVENUE GENERATION - Responsible for delivering over $200m in annual spend. Effective and efficient control of all portfolio and project processes. Increased spend by30% in 2013.
STRATEGY AND ENTERPRISE PLANNING – On premise leadership of MSP team for large wealth and asset based Financial Institution. Key focus on enhancement of unique Managed Services model and executing enterprise wide process and efficiency improvements including new marketing and rebranding campaigns.
BUSINESS DEVELOPMENT – Significant expansion in APAC spend in 2013 of over 24%. Spend forecasted to increase 30-40% in 2014.
TALENT SELECTION AND DEVELOPMENT – MSP program management and oversight of contingent workforce of over 3000 contractors and consultants. Results driven improvements related to global team
Randstad USA (formerly Spherion)
Vice President – Managed Services 2009-2012
Project management and operational leadership of global Managed Services/PMO division. Provide oversight and accountability for a portfolio of business exceeding $40m for key strategic account base. Project and operational leadership for a global team of over 400 consulting professionals. Develop and manage operating plans and budgets. Maintain profitable and long-term business relationships with existing accounts with a focus on new business development.
REVENUE GENERATION - Responsible for delivering $40m in annual revenue.
Project portfolio included: Nicor Gas, Microsoft, HP, Cisco, Zurich Insurance, IBM
STRATEGY AND ENTERPRISE PLANNING – Member of the senior management team reporting to the Senior Vice President of Randstad, a $4b Dutch based company. Key focus on enhancement of unique Managed Services model and executing enterprise wide process and efficiency improvements including new marketing and rebranding campaigns.
TALENT SELECTION AND DEVELOPMENT – Analysis and due diligence applied towards existing staffing model and initiate improvements to drive higher efficiencies and productivity. Results driven improvements related to attrition and time to fill ratio.
TALENT SELECTION AND DEVELOPMENT – Analysis and due diligence towards current staffing model and initiated improvements which drove higher efficiencies and productivity. Utilization improved to 98%.
Wausau Financial Solutions 2006-2009
Director of Professional Services
Ultimate accountability for the Professional Services organization with focus on WFS Strategic Business Units. Directs the Professional Services management team and resources within the Directors domain including the execution and delivery of all Professional Services activities for the assigned area. Provides leadership for Professional Services staff of over 50 IT professionals.
STRATEGY AND ENTERPRISE PLANNING - Provides leadership and develops organizational and operational strategies, develops and manages operating plans and budgets, interfaces with customers, sales, other internal organizations, and determines and manages external supplier relationships.
PROJECT MANAGEMENT OFFICE - Established enterprise wide Delivery model focused on PMI methodology for PMO; provides leadership for Project Managers and their functions for all projects that fall within the applicable area of focus and provides direction and counsel to direct reports.
TALENT SELECTION AND DEVELOPMENT - Oversees all human resource management functions for the span of control including finalizing decisions regarding staffing, performance objectives, performance measurement, compensation, and performance management. Improved billable utilization by 30%.
REVENUE GENERATION – Responsible for delivering over $52m of annual Solution revenue.
Fidelity National Financial 2002 – 2006
Director, Project Management Office
Recruited to create and implement PMO methodology for BMO Harris Bank, the 2nd largest financial institution in Chicago with assets of over $120B. Member of senior management team responsible for leadership of on-site staff of 250 IT professionals.
STRATEGY AND ENTERPRISE PLANNING – As key member of Executive Committee (Harris C-level executive team) develop and provide leadership to strategy and process of creating PMO methodology. Achieved ISO 9001 certification in Project Management in 6 months; a distinction realized by less than 1% of U.S financial institutions. Key focus delivering leadership to application development organization.
PROJECT MANAGEMENT OFFICE – Implemented new PMO methodology at Harris Bank, which established a standardized project delivery model that resulted in higher measurable efficiencies; Client Satisfaction increased by 32%. Significantly improved project on time and within budget parameters while reducing number of testing incidents.
TALENT SELECTION AND DEVELOPMENT – Utilizing hands-on coaching, mentoring, training and development raised the number of PMP certified project managers from 2 to 18 (100 %). Created a best practice forum for project management by regularly leading seminars throughout the Harris organization.
OFFSHORE – Managed large offshore team (India) to provide development support on 3 large projects for Harris Bank.
Western Illinois University – Macomb, IL
General Studies-Psychology – Member of Dean’s List