Manager Office

Sam Fawzi, PMP

North York, Ontario, Canada 647-***-**** linkedIn.com/in/samfawzi/ **********@*****.*** Project Manager

Dynamic business leader and technical project manager with 9+ years directing project design, change management, and project implementation. Broad experience delivering process automation, software development, data infrastructure, and information systems to clients in North America and the Middle East. Skilled at translating complex technical procedures and processes into workable solutions and tasks to train staff and key stakeholders. Exceptional communication and interpersonal capabilities.

Project Management

Business System Analysis

Process Improvement

Change Management

Strategic Technical Planning

Process Change Management

Data Scientist

Office 365 Security

Client Relationship Management

Digital Transformation

Software Development

Arabic (Native) & English (Fluent)

PROFESSIONAL EXPERIENCE

MASSEY CENTRE, Toronto, Ontario May 2016 – Present Information Management & Property Supervisor May 2017 – Present

Led 35 IT projects annually valued at $1M to manage, optimize, automate, and design data infrastructure, security systems, and networks.

Directed operations teams and project teams of 3 to 25 technical and maintenance personnel to resolve problem tickets for IT, property, data, and reporting.

Supervised all project lifecycle phase including scope, roadmaps, requirements, RFQs, RFPs, budgets of $50K to

$250K, implementation, and vendor relationships.

Implemented Microsoft Teams, Powerapps, SharePoint online, and MS flow as a central and single window for all staff to access all internal resources such files, forms, tools, applications. Designed a web portal that automated data entry, standardized electronic forms, and reduced monthly staff time by 500 hours on client facing operations.

Trained +100 personnel on Office 365, data management systems, VOIP, WIFI, and access control systems.

Consulted with leadership and key stakeholders to define Key Performance Indicators (KPIs) and enhance service quality, upgrade services, and decision-making, using live dashboards and Business intelligence BI.

Led IT upgrade projects valued up to $250K to install hardware switches, access points, cameras, and server upgrades, increasing security and delivering a wireless network for all team members.

Analyzed business processes, designed paperless project scope of work, change management, and user acceptance.

Designed and implemented data security policy for office 365, in addition to data classification and automatic labeling.

Coordinated construction and repair projects up to $1M to replace roofing and flooring, HVAC, BMS, and repaired interiors in a townhouse, office building, and daycare facility.

Chair the Quality improvement committee, supported process design, implementation, and quality control monitoring to identify improvement opportunities, implement solutions, and measure impact. Drove implementation of a centralized continuous improvement program which provided visibility to

Design and implemented access control system, defined scope, BOM, and network locations for Salto Access control system. Installed and configured the control units and software. Upgraded the CCTV system and started BMS design. Data Management Coordinator May 2016 – May 2017

Led 12 IT projects valued at $700K. Evaluated technologies, bench marked solutions, created schedules, tracked costs and budgets, and collaborated with team members, managers, vendors, and CEO.

Designed an open source Data Collection System including surveys, customer service, client satisfaction, reports, business intelligence, and email notification.

Administered Windows Server 2012, Exchange 2010, SharePoint 2013, Office 365, CISCO VoIP, and CYSIS.

Coordinated the migration of Office 365 and integrated company policies and procedures. Technical Manager, JENAAN INVESTMENT CO LLC, Cairo, Egypt Oct 2012 – May 2016

Managed team of fifteen consisting of developers, QA Engineer, and IT Support. Assigned tasks, set design review meetings, and ensured team members' understanding of requirements and proposed design

Led stage one for the automation of irrigation technology across 100K acres in North Sudan and reduced forecasted project cost of $6.5MM USD by 50% while reducing communication costs from $400K USD to $150K USD.

Supervised and managed the installation and commissioning of the field instruments like Sensors, Transducers, Differential Pressure Switches, Control Valves of the, control boards of the irrigation systems.

Provided ongoing support to resolve open issues and facilitate design improvements to PVC pipes manufacture.

Coordinated the first stage of irrigation technology automation across 100K acres in North Sudan. Reduced project forecast from $6.5M to $800K actual cost and decreased communication costs from $400K to $15K.

Successfully facilitated the implementation of a department wide re-organization of teams and job functions.

Delivered Enterprise Resource Planning (ERP) project valued at $500K and covering three locations.

Led a $4.5M budget including Human Resources, administration, IT, equipment, and payroll.

Trained 25 HQ staff and delivered a training program to 200 personnel on IT systems and processes. IT Supervisor, AMPTC, Cairo, Egypt Jul 2008 – Oct 2012

Developed, implemented, and managed the SharePoint-based data management system, which saved the company

$100K USD.

Designed and implemented the Marine Personnel management software, which saved the company $40K USD, using MS SharePoint Server, MS InfoPath, MS Exchange, and MS SharePoint Designer 2010.

Maintained, updated, optimized and supported a network with 400 users, 100+ nodes and 25 servers, which included redesigning switch positions, rack locations, and connections between floors, and adding redundant network switches, back up internet connections, and a high availability firewall.

Coordinated network systems and IT projects for a shipping company with twelve vessels and three offices.

Led two IT team members as part of the six-member IT supervision team.

Trained 210 local and ship-based personnel on the data management system and the marine personnel management software. Wrote and delivered user manuals and how-to documentation.

Employed MS SharePoint Server, MS InfoPath, MS Exchange, and MS SharePoint Designer 2010 to design and implement the Marine Personnel management software, resulting in $40K in company savings.

Installed Wireless network equipment on our vessels and commissioned vessels’ PMS system. INDEPENDENT PROJECT Jun 2017 – Dec 2017

CRM Design & Implementation

Utilized Office 365 and SharePoint to integrate an internal CRM system into an Android App for a startup venture.

Design Data logic Model to measure clients satisfactions and engagements using Python and statistical models. EDUCATION & CREDENTIALS

Bachelor of Science in Control & Systems Engineering, University of Technology, Baghdad, Iraq Enrolled in Big Data Analytics Certificate, York University, Toronto, Canada July 2020 Scrum Master Certified (SMC) Feb 2017

Six Sigma Yellow Belt (SSYB) Feb 2017

Project Management Professional (PMP) Nov 2016

Microsoft Certified Professional (MCP) Nov 2011

Scrum Master Training Course, Toronto, Canada Jan 2017 PMP Certification Exam Preparatory Course Aug 2016 MS Office SharePoint Server 2010 Solutions Development Dec 2011 Microsoft Exchange Server 2007 Sep 2009

ITIL V3 Foundation in Information Technology Service Management Jun 2009

Contact this candidate