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Manager Customer Service

Location:
Astoria, NY
Posted:
April 15, 2020

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Resume:

Anita L. Jones

**-** **** ****** **

Long Island City, NY 11101

917-***-****

347-***-****

Skills: Familiar with Microsoft Excel and other Microsoft products. Possess great writing and communication skills. A self-motivated team-player with the ability to develop productive relationships with potential customers, colleagues, and staff at all levels. Possess National Restaurant Association Education Foundation certificates in Basic Cost Control, Management by Menu, Hospitality Supervision, and Nutrition for the Foodservice Manager. CPR and DOH Food Handlers Certificates.

Employment

IPIC Theaters

11 Fulton Street

New York, NY 10038

07/29/19-Present Production Pastry Line Chef

Upper Story by Charlie Palmer

979 3rd Avenue

New York, NY 10022

12/10/18-07/26/19 Line Chef/Pastry Chef

Watty & Meg Restaurant

248 Court Street

Brooklyn, NY

01/22/2018-02/19/19 Catering Pastry Chef

Measured, prepared, and baked assorted bake goods to fill orders

Plated goods for presentation

Labeled items according to health code kitchen standards

T-Roc Home-style Cooking

Brooklyn, New York

10/09/14-01/03/20 Sous Chef/Manager

Supervised FOH and BOH employees

Calculated food cost for proper menu pricing

Created, deleted, changed and/or added menu items as well as recipe development

Maintained inventory at par levels

Prepped and prepared menu items according to standardized recipes

Organized kitchen to insure efficient operation through delegation

Catering representative

NYS Department of Motor Vehicles

Harlem and New York Offices

09/28/2007-05/21/2014 Supervising Representative

Prepared daily work schedules, timecards, evaluations and probationary reports

Supervised 25+ employees including counseling, corrective, disciplining, and appraising memos

Education: February 2007- Graduated from American InterContinental University, Hoffman Estates, Illinois, with a Bachelor’s in Business Administration with concentration in Operational Management.



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