I have over 20 years of training in IT, music and theater; hands-on experience in small business development, live event production, management, and team leadership; many years of hands-on experience supporting end-users, promoting sales, tutoring, and developing. I built high-end gaming computers and LAN topographies for gaming and enterprise user groups all throughout my childhood. Professionalism in Information Technology is second nature to me, and I have always loved re-engineering computers.
Engineer & Field
2018 - 2019
2015 - 2016
Specialization in Digital Electronics
Minor in Musical Composition
CEO, Mesh Candy
Lead Engineer, Mesh Candy
AWS Cloud Practitioner
General Manager, Philips-Van Heusen
Audio Engineer &
2012 - 2014
University of Texas
- San Antonio
Doug W. Crutz
Owner, DWC Productions
2008 - 2017
Users & Groups Administration
Enterprise Systems & OS Administration
Audio & Film Production
Mesh Candy - Internet of Things solution for Medical Facilities (50% travel) Test Cases - Write & document test cases involving hardware, firmware, software, & cloud services in an Agile production environment, manage CI/CD with other engineering teams. Deployment Planning - Develop use case layout and proposal according to site-specific TCP/IP configuration and building structure using Adobe CC, and edit configurations in Node.JS Field Maintenance – Address in-field technological needs regularly and critically Flash Firmware for each of 6 device types independently for 100s of devices Assemble Devices from in-house 3D-printed and molded plastics and assemble components using a soldering pen
App Test Cases - Test Android and iOS software/apps and UI/UX by use-case using Node.JS Technician Training & Sales Training - Develop End-User Guides, Troubleshooting Guides, and At-A-Glance Guides for technicians, salespeople, and other users and on-site client staff. Technical Writing – Document over 20 process templates regarding device and service quality and compliance
Hardware Testing – Develop test cases for hardware and execute using Radio Frequency
(RF), Secure Shell (SSH), and multi-meter
Cloud Test Cases - Increase IoT topics management daily range from 6-36 messages to 10,000s of messages using AWS Cloudwatch and Linux console (Raspbian SSH). Progressive Office Systems, Inc. (90% travel)
On-Board - Deliver, assemble, install, and configure small and large format machines in enterprise environments using company vehicles.
Preventative Maintenance – Travel to client sites to diagnose and troubleshoot machines, software, firmware, enterprise user accounts, and TCP/IP or firewall configurations to optimize functionality and reliability.
Technical Support – Clearly and proactively communicate with end-users for troubleshooting and requests for supplies, machine parts, rentals, or technical information – often over the phone. Customer Relationship Management (CRM) Administration – Record and communicate diagnoses, successful break-fixes, end-user or staff communications; create, delete, and maintain technician roles as necessary for team management. Continuously update knowledge through training, certification, and educational opportunities. DWC Productions (100% travel)
Technical Writing – Use Adobe CC to manage audio equipment by brand and function, communicate processes and plans for event execution, including back-up plans in case of equipment malfunction; use Search Engine Optimization to effectively communicate the nature of planned events to audiences; clearly record activities and equipment intended for digital publication.
Design sound arena – Use Adobe CC to arrange and inventory speakers, monitors, cables/wires, amplifiers, screens and projectors, switches, power supplies, sound boards, light boards, camera boards, and radios according to each venue and event. Plan & Coordinate Events – Communicate clearly with venue staff and stage talent over sound arena, media equipment inventory and configurations. Operate – Configure and operate sound board, amplifiers, switches, and other equipment to maximize live and recorded sound quality; diagnose and problem-solve issues of sound quality or equipment functionality quickly and efficiently, maintaining optimal audio performance; record and mix all audio and visual media during event and in studio for publication to digital media.
Alpha Insurance Trade Association (80% travel)
Business Intelligence – Develop, administer, and manage business-related systems including hardware, software, and User accounts and permissions, using MS Office365, Customer Relationship Management tools, and other Microsoft products and services. Field Data Analysis - Quantify weather damage to commercial and residential properties Project Management - Oversee cross-functional team operations, develop and propose labor plan including materials and supplies, and manage project execution. Marketing - Design and execute marketing campaigns using Adobe CC, MS Office365, and Search Engine Optimization; generate over 30,000 accounts and increase lead-generation by more than 1,000% with no prior industry experience