Developer Service
Resume:
Ashwin V
Service Now Engineer
************@*****.***
India
5+ years of experience as Service Now Professional WORK EXPERIENCE
**/**** – Present
Service-Now Developer / Administrator
Flextronics Technologies India Pvt Ltd
ITSM Module [Incident / Change / Problem / SLA
Management & Service catalogs – Design,
scripting & workflow administration] support.
Custom modules implementation & support
System integrations [Email, Web services]
implementation & support.
System clone & upgrade support.
Others: Service Portal, AngularJS
Created functional and technical specifications
documents for various Service Now modules.
Worked on scripting such as client script, UI
policies, Business Rule, Script Include.
EDUCATION
Master of Computer Application
Rajalakshmi Engineering College
Bachelor of Computer Science
Kumararani Meena Muthiah College of
Arts and Science
SKILLS
ServiceNow
PROJECTS
Integrations
Role: Developer / Technical Spoc
Custom Application
Role : Developer / Technical Spoc
Provided Support
Service Portal Implementation.
Automatic Incident Creation via Keywords.
Day-to-day Activities
Handling incidents, enhancement request, requirement gathering meetings with stakeholders and clone, upgrade & other active project implementation.
ACHIEVEMENTS
Titanium Award
- Received Titanium Award for performing email integration with ServiceNow Instance.
Professional Synopsis:
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