Desktop Support Manager

RITESH THUMAR

Address: ***, ** ******** ********, **** Street,OPC, Bur Dubai, UAE

Email: adctex@r.postjobfree.com; Contact No: +971-********* Linkedin Profile: https://www.linkedin.com/in/ritesh-thumar-b5745522/ Valid UAE Driving License

Profile

Accomplished Techno-Managerial expert with 15+ years of extensive work experience in Networking, Systems Administration, Application Development and Technical Support, exploring challenging opportunities with reputed companies in the function

P R O F E S S I O N A L S Y N O P S I S

15+ Years of Leading Projects, Teams and Budgeting Toward Goal of Operational Excellence Analytical, highly technical Engineering professional with extensive experience driving impactful projects from planning through implementation. Elite communicator possessing proven record of building, mobilizing and directing teams in successful execution of project initiatives. Innate ability to align complex business needs with innovative solutions.

Seasoned professional, with proficiency in Server Administration, Desktop Support, Troubleshooting, Windows Installation, Software Installation

Industry expert possessing keen understanding of all phases of Project / Program Life Cycle, which includes critical functions such as requirement gathering and analysis, project scoping, task allocation, resource optimization and timely project delivery, with focus on quality and costs

Hands-on practice of working on planning, installation, administration, application development; Skilled in maintenance of LAN/WAN, analysis of network security needs, security, disaster recovery management and fine tuning Windows based servers

Functional expertise in installation & configuration MS windows 2003/2008/2012 server network services workstations and peripherals, maintenance of network infrastructure, installation, migration & configuration of network client workstations, management of local & domain wide groups including clustering of Windows, Application Level Mail and Database servers

Well-versed in defining, leading and driving project operations through the implementation of several management dynamics such as strategic execution plans, cross functional team coordination, periodic project progress reviews and performance monitoring

Core Competencies:

Project Management / Coordination

Compliance Management

Customer Interaction / Relations

System Implementation / Configuration

Reporting & Documentation

People Management / Development

T E C H N O L O G Y C O M P E T E N C E

Windows OS : Windows 1998/2000/Vista/XP/Windows 7, Windows 10, DOS, Linux.

Windows Server : Windows Server 2008/2012/Microsoft Azure

Languages : C, C++, C#, ORACLE, VB6, Visual Studio 2005/2008/2010.

Database Server : SQL Server 2005/2008, SQL Server Performance, Tuning Log Shipping, Replication

Exchange / Mail Server : Ms Exchange Server 2007-2010

Firewall/Updates : ISA Server, WSUS

Anti Virus : Kaspersky 6.0 (Business Space Security), Symantec 11.

Network Infrastructure : TCP/IP, LAN, WAN, NFS, Active Directory, DHCP, DNS, Wins, TELNET, Ftp,VPN, Windows Scripting, VB Script

Virtualization : Citrix Server, VMware ESX, GSX and Workstation, Microsoft, SUN Micro System Virtualization

Packages : MS-Office 2003/2007/2013/2016, Adobe PhotoShop, Adobe PageMaker P R O F E S S I O N A L E X P E R I E N C E

3G Enterprise, Surat, India

System Administrator, Nov 2017 – Present

Accountabilities:

Involved in administration of system networking operations in the organization, configuration of windows server

Configure and fine tune cloud infrastructure systems

Install and configure virtual cloud instances

Focus on remote assistance, troubleshooting of TCP/IP connectivity issues, Support cloud servers including security configurations, patching, and troubleshooting

Establish Virtual Private Networks (VPNs) to customer environments

Project Planning & Management

Team Building & Leadership

Manage System Installation and Administration activities including backup, antivirus configuration etc

Maintain/ troubleshoot PC hardware, antivirus deployment, DSL & Windows server implementation

Financial Processes/Budgeting

Business Requirements

Quality Control & Safety Compliance

Collaborative Communications

Team Coordination

Administrate infrastructure, including firewalls, databases, malware protection software and other processes.

Install and test computer-related equipment.

V-Tech Technologies L.L.C., Dubai, UAE

Project Engineer, Jan 2015 – Oct 2017

Accountabilities:

End-to-End Engineering Solutions

Troubleshooting & Issue Resolution

Project Planning & Management

Process/Outcome improvement

Team Building & Leadership

Timeline Management

Engineering Methodologies

Programming Languages

Financial Processes/Budgeting

Business Requirements

Quality Control & Safety Compliance

Collaborative Communications

Team Coordination

Bilingual

STC GROUP OF COMPANIES, Dubai, UAE

Systems Administrator, Mar 2009 – Jan 2015

Accountabilities:

Reporting to IT Manager, involved in administration of system networking operations in the organization, configuration of windows server

Manage ADS, DNS, DHCP, other services, create User Accounts and deploy terminal services etc

Focus on remote assistance, troubleshooting of TCP/IP connectivity issues

Implement & configure windows server, install/ configure wired & wireless network

Configure Routers, Firewall, VPN devices, install & administer system

Manage System Installation and Administration activities including backup, antivirus configuration etc

Render day-to-day desktop support to all employees through phone / remote access and maintain service report

Generate & update various status reports based on business requirements

Maintain/ troubleshoot PC hardware, antivirus deployment, DSL & Windows server implementation

Focus on upgrade/ routine hardware configuration, developing, networking and design documentation

Ensure updated hardware, security & software infrastructure along with periodic backups

Participate in procurement of hardware based on requirements

Label hardware & data backup as per ISO standards; create Mail IDs and Signatures for new employees

Work on project related to ERP software implementation and infrastructure expansion J B DIAMOND LTD, Surat, India

Systems Administrator, Mar 2002 – Jul 2008

Accountabilities:

Focused on installation & configuration of domain in Windows 2000

Function as Software Developer (Front End & Back End Development) involved in implementation & maintenance of IMPEX based on Diamond based ERP

Managed client & developed roaming profile. Installed & configured domain in Windows NT

Configured ADS, DNS, DHCP and other services

Created User Accounts, Group and maintained user profiles

Deployed terminal services, configured Internet Information Services

Worked on project JB Diamonds infrastructure expansion and ERP implementation RAVI INFOTECH, Rajkot, India

Network Engineering Assistant, Apr 2000 – Mar 2002 Accountabilities:

Involved in building network infrastructure

Installed & configured Domain in Windows NT including Internet Information Services. (HTTP, HTTPS, FTP)

Managed ADS, DNS, DHCP and other services

C R E D E N T I A L S

Bachelor of Computer Application (BCA), IGNOU 2012

CIC (Computer Applictaion Development), IGNOU 2006

Diploma In Computer Application, Ravi Infotech 2000 P R O F E S S I O N A L D E V E L O P M E N T

MCSA (Microsoft Certified Soluttions Associate)Appeared Training

CCNA (Cisco Certified Network Associate)

P E R S O N A L D E T A I L S

Date of Birth: 19th September 1982

Languages Known: English, Hindi & Gujarati

Driving License: India, UAE

References: Available on request

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