Manager Customer Service
Resume:
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Curriculum Vitae
SYED QUAVI MUNAWAR
****.******@*****.***
Career Objective:
TO Work in a reputed organization as a transport operation manger, using my experience and skills in people management to the fullest for the benefit of the organization and personal professional growth.
Professional summary:
Over more than 6years of experience in Transportation (fleet)operation manager working for integrated tracks rent car company. (Sep.2018 as of Date (15FEB19). Key Skills:
Good people management skills.
Proficient in providing training to all the drivers to maintain safety & follow the rules & regulation of the kingdom.
In-depth knowledge of transportation safety protocols.
Leadership skills.
Good knowledge of the latest technologies used in transportation vehicles.
Excellent time management skills.
Can handle the under-pressure requirements.
Responsibilities:
Managing the fleet of 300 buses.
Coordinating with insurance companies.
Ordering new vehicles and spare parts purchasing /swapping vehicle region wise.
Conducting workshops on time saving methods.
Maintaining a daily roster including the driver's attendance for reporting and payroll purposes.
Making TAMM documents checking traffic violations ministry update’s
Insurance claiming.
Coordinating between different departments, providing available options for all shift timings, and creating a roster accordingly.
Handle multiple projects such as STC, ESNAD, EMNAD, ETC...
Liaising with third party transportation organizations for providing extra buses in case of emergency.
Providing daily reports to higher management for analysis. PEVIOUS EMPLOYMENT
Professional Summary:
FLYNAS (from July 2014 till AUG 2018)
4years of experience in Transportation (fleet) manager working for FLYNAS AIRLINE CONTRACTING through SAUDI DELTA.
Responsibilities:
Providing daily reports to higher management for analysis.
Tracking all the transportation vehicles through GPS for safety.
Arranging transportation for extra activities such as team outings, etc.
Creating detailed reports on vehicle performance, mileage, driver performance, etc., at the end of the month and supplying them to the higher management for analysis.
Making sure that all the vehicles are in good condition with a view to ensure employee comfort.
Creating schedules for the housekeeping department for maintaining cleanliness and hygiene in the buses.
Providing prompt feedback and action to employee complaints. INDIGO Airlines (from May 2011 till Jun2014)
customer service executive.
Indigo airline –inter global aviation LTD
Key Responsibilities:
Experience in airport services (terminal ramp) to work a complete range of ground and passenger handling operations.
Arrange the ground support equipment
Including chocks, safety cones, trolley, instruct to the loaders.
Operators with proper briefing, food check.
Follow the airline LIR (loading instruction)
AOCC (AIRPOT OPERATION CONTOL CENTRE)
TERMIANL HANDLING:
Floor walking &Pax assistance, ticketing, pax check –in, pax baggage handling at terminal which includes baggage handling at X-RAY, check –in-counters, conveyor belt, UNM &wheel chair pax handling, baggage reconciliation, security hall area (SHA), VIP&CIP pax handling supervision and representation at boarding gate &canopy area.
Take care of people with special needs, and unaccompanied children you may something help.
Passenger through immigration and customs, or escort passengers who have night flight connections.
You could also specialize in different area of airport work. such as computer control. SCHOLASTICS
I.M.B.A in Travel &Tourism management in Kuoni academy, affiliated to foundation campus student Mediterranean, ITALY-Creating technology (OU). BACHELOR OF COMMERCE (B.COM) OSMANIA UNIVERSITY.
COMPUTER SKILLS:
APPLICATIONS: MS-OFFICE (Excellent command in word and Excel)
Course: Post Graduation in diploma of computer applications
Typing speed :40 words per minute
Operating system: win 7/8/10
CERTIFICATION PROGRAMMES:
Participated in IITM certification program by ministry tourism GOVT. OF INDIA as Volunteer. Participated in Certification Training Programmer. Participated in CBSP (Capacity Buildings for Service Providers) Certification. Training programmer by Shilparamam - Ministry of travels and tourism. PERSONAL DETAILS:
Name : SYED QUAVI QAISER MUNAWAR HUSSAIN QUADRY.
Language : ARABIC, ENLGISH.
DOB : Sep 05, 1987
Nationality : Indian.
Iqama : Transferable
Driving
License : Valid Saudi License.
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