Sharrise P. Pierce
iPhone: 516-***-**** Troy, New York 12180
adct0p@r.postjobfree.com
IT Systems Support Engineer – Frontline Support of major IT Systems who grasps challenges and contributes to the achievement of organizational goals and objectives. A strong work ethic that’s extremely attentive to detail with a creative ability and communication skills. Pursuing a government IT contract where I can contribute my technical skills and advance with ever changing technologies.
QUALIFICATIONS SUMMARY
Twenty-one years as an Information Technology Professional wearing many hats:
Advanced understanding of Computer Hardware & Software, including troubleshooting and repair skills.
Obtained 16 Dell Certifications ~ Dell Certified Systems Expert (DSCE) ~ Hardware & SW repairs.
Successfully completed multiple projects to include migration/deployments after hours for several top clients such as Cablevision, HP, JPMorgan Chase, Windows Server Platforms & now with Fujitsu Field Solutions.
Ability to lift and move computers, printers, and up to 2 IU servers in Datacenter racks.
ACCOMPLISHED SKILLS
Microsoft Windows Administration = Windows 7, 8, 10 AS/400s, some MAC experience
Understanding of TCP/IP networking, architecture and core technologies (DNS, LDAP, NFS, FTP, etc.)
Ten years’ experience in retail POS equipment, NCR, TPK, IBM, VMware, etc.
Citrix & Mainframe sessions, IBM Systems
MS Offic365, Adobe Acrobat XI, DOCSOPEN, Novell, GroupWise, Lotus Notes
SCCM, PeopleSoft, ITSM, CloneZilla.
Remote Software used = SCCM, Novell ConsoleOne, CMC, MS Netmeeting, ALTIRIS, PC Anywhere, Timbuktu, SMS
Remedy, Magic, Heat and ServiceNow Ticket Tracking Systems, some Web-based.
Can Build and Repair Desktop workstations and Laptops and Server
PROFESSIONAL EXPERIENCE
Microsoft Office 365 Premier Ambassador
January 2020 - Current
Infrastruture Zones
Rave ticketing system resolveing Microsoft Office 365 cases ranging from login errors to Admin EAC to Azure AD building maps missing configurations for all major Fortune 500 companies.
Technical Writer of PeopleSoft Software
April 2018~ July 2019
Office of State Comptroller ~ Accenture ~ NYSLRS ~ Redesign Project
Asked to return to continue helping with the process of this NYS Retirement Online transition in its proression.
Analyze, test, Implement training for NY Local and State employers with transitioning of old Database (DB) ERS System
Using SharePoint to load Microsoft Excel updated Trackers of NY Local and State employers for certification process of deployment.
Used RTC (Rational Team Concert) and Service Now ticketing systems one for NY State employers and the other for Business Partners.
Performed Training Specialist duties for all Webinar training to all end users and using remote assistance tools.
Dektop Support Services Lead Engineer
November 2018 ~ June 2019
HCL America Inc ~ Price Chopper Golub Headquarters ~ Schenectady, NY
Build and install PCs, wireless networks and peripheral devices related to desktop infrastructure, in accordance with department standards
Identify, log and resolve technical problems with software applications or network systems, including VMware protocols as needed.
Technical Writer of PeopleSoft Software
March 2018~ May 2018
Office of State Comptroller ~ Accenture ~ NYSLRS ~ Redesign Project
Analyze, test, Implement training for NY Local and State employers with transitioning of old Database (DB) ERS System to the new PeopleSoft Retirement Online System.
Using SharePoint to load Microsoft Excel updated Trackers of NY Local and State employers for certification process of deployment.
Sharrise P. Pierce
I..T. Systems Engineer ~ Self-Employment
June 2007 ~ Current
Fujitsu / Field Solutions, Field Nation, Work Market, Smart Source, AppleOne – DMV area.
Served as the lead engineer on multiple site projects, supervising 3-5 other technicians. Utilizing an IT Service Management system.
Provide feedback and recommendations based on analysis. Installation, repair, and replacement of racked/shelved servers, all networking equipment, new workstations, thin clients and their peripherals. Lead Projects of deployments from Win 7 to 10 & use of CloneZilla.
POS (Point-of-Sale) retail equipment, providing service to many different fortune 500 retail stores.
Used VMware to assist with monitoring various server platforms for outages, authentication protocols & maintenance tools.
Desktop Client Services Engineer Consultant
August 2017 ~ January 2018
REGENERON PHARMACUTECIALS INC.
Provided troubleshooting, problem solving and on-site technical support for all levels of users
Analyze, test, implement and support the roll-outs of new client equipment such as PCs, laptops, and tablets
Analyze, troubleshoot, and support all aspects of the client infrastructure, including PC hardware, software installs, and networking
Worked with VMware teams to troubleshoot system issues as they occurred.
SCCM, PGP, Bitlocker, CrashPlan PROe, Outlook365, SOPs, AD, Apple iPhones, Airwatch, Telecom/Putty-Avaya/Polycom
Seasonal Datacenter Operations Tech II
September 2016 ~ January 2017
AMAZON ~ AWS Cloud Services {Aditi Staffing Consultant} – Manassas, Virginia
I work with an overnight team of which supports the highly available, scalable, fast, and efficient platform services upon which Amazon.com, the world’s largest online retailer’s website, and many other online properties provides to all sorts of customers globally.
Data Center environment Break fix & Configuration (racking & stacking gear, cable management, hot & cold aisle containment).
Troubleshoot and solve most complex infrastructure issues using various tools: DCODIAG, PuTTYgen, NetEng, Sec & Prod Bastion, etc.
I.T. Systems Support Engineer
July 2015 ~ May 2016
ASM RESEARCH ~ An Accenture Federal Services Company – Fairfax, Virginia and Washington D.C.
Provided network infrastructure, Windows & Linux Systems Support. ITSM, PeopleSoft support.
Continuously remediate security deficiencies on customer’s network infrastructure as identified in the customer NSOC’s Nessus scans.
Using Splunk, resolved & test Server & Desktop vulnerability patching issues for each Month’s Microsoft Security Patch Change Orders.
I.T. Systems Support Analyst ~ Tier III
March 2015 ~ July 2015
AMERICAN INSTITUTE OF RESEARCH~AIR – Reston, Virginia
Worked with twenty different states, using Department of Education guidelines, in administering Performance tests to students grade 3-11.
Researched. Developed. Implemented and Maintained web sites associated databases and end user interfaces.
Level II – Network Administrator / Desktop Support
June 2007 ~ October 2007
SCREENVISION - New York City, Midtown Manhattan – Sapphire Technologies Full-Time Consultant
My responsibilities included doing regular backups to eight different servers using VERITAS Backup Exec for Windows.
Using VMware to monitor various servers in data centers worldwide for optimal performance.
Re-imaged laptops and desktops at least twice a week using enforced group policy initiated from a specially designed disc.
I.T. Help Desk Support Specialist -Level II
July 2005 ~ June 2007
NEW YORK CITY DEPT OF EDUCATION - Brooklyn, NY – TCML Full-Time Consultant
EDUCATION
2015 Northern Virginia Community College [NOVA] – Computer Science AAS
2013 Schenectady County Community College [SCCC] – Computer Networking Systems & Cybersecurity
1988 Schomburg Satellite Academy High School Diploma~ Sciences ~ Bronx, New York
REFERENCES
Professional References Available Upon Request.