Michael Jensen

Phone: 515-***-****

Email: adct0g@r.postjobfree.com

Objective - Seeking a support position which will allow me to fully utilize my technical, troubleshooting,

problem solving, training and communication skills.

Education

University of Iowa Studied Actuarial Science 1985-1986

Drake University Studied Actuarial Science 1986-1987

Grandview College Studied General Science 1987-1989

Key Skills

Software and Hardware Support

Microsoft SCCM Troubleshooting and Administration

Microsoft Office Suite

Teamwork/Group Dynamics/Customer service

VM Environment Administration

Active Directory, Group Policy, Microsoft MMC

LAN/WAN Concepts and Protocols

Experience

CO-OP Financial Services Desktop Support Specialist III – July 2012 - Present

Provide technical support for all IT hardware and software

Provide support for software such as MS Office, Windows 7 and 10, VMWare, proprietary software and more

Plan and implement software and hardware updates

Lead the desktop support team to ensure support and customer service is consistent and satisfactory to for all users

Create IT procedures, document IT processes and review these annually to ensure we are working efficiently and effectively

Configure and deploy hardware

Sysco Iowa, Inc Field Systems Administrator: Sept 2000 – July 2012

Provide technical support for all IT hardware and software

Provide support for software such as MS Office, Windows 7, proprietary software and more

Plan and implement software and hardware updates

Provide technical support by communicating effectively with technical and non-technical users

Provide hardware and software support for Sysco Iowa employees

Desktop Support Technician