Customer Service Executive

Banupriya.T.N

E-mail : *************@*****.***

Mobile : 893-***-**** / 824-***-**** / 701*******

Address: **/**, **************** ******,

Ayanavaram,

Chennai-600023

Career Objective

To seek a challenging position in an organization where my knowledge and skills can be enriched and used towards organizational growth.

Academic Qualifications

2002-2005 B.sc, degree in Zoology, 72%

Ethiraj College for Women, Chennai

2001-2002 HSC (TN state Board), 66%

Presidency HS School, Chennai

1998-1999 SSLC (TN State Board), 62%

Presidency HS, Chennai

Work Experience

1.Sutherland Global Services Pvt Ltd, Chennai

Process:

Amazon.com (Non voice- email support)

Customer Service Associate

Hp (voice In-bound support)

Customer Service Executive

(June 2007 – July 2009)

Keys & Responsiblies:

Responding to Inbound calls for HP clients and email support to Amazon clients like customer queries, escalating to next levels etc and Cross selling of HP products like printers, caridges and PCs

2.YCH Logistics

Customer Support Executive

Semi-voice process

(Sep 2009 - June 2010)

Keys & Responsiblies:

Responsible of doing tracking with existing consignments and keep coordinating with delivery persons and regional internal teams.

Ensuring that the consignments will reach the destination on time.

Sending mails to internal teams regarding consignments details.

3.ICFAI UNIVERSITY

Woked as a Business Development Executive

Since August 2016 – June 2017

Keys & Responsiblies:

I was doing Telemarketing for providing correspondence courses to Working professionals like MBA, PGDM & Executive MBA courses.

Following End-to-End Prospect follow ups

4.Skilworth technologies pvt ltd

Working as Senior customer support for voice n email support

Since July 2017 till date

Keys & Responsiblies:

Taking Inbound calls from Existing merchants ( Swiping Machine or Device Holders)

Responding emails from Existing merchant like queries, complaints & Appreciations.

Responding Rejection cases on payments and Inactive merchant’s calls followups

Supporting to technical teams in terms of technical issues like Network issue on the device, etc

Skills

Knowledge in Using Microsoft Tools namely Word, Excel, PowerPoint, Outlook.

Certified in Typing (lower)30wpm

Certified in Data Entry

Strengths and Qualities

Willingness to take challenging assignments.

Ability to work as a team player and as a team leader

Flexible in work timings

Hobbies and interests

Singing

Cooking

Listening Music (All Genres)

Gardening

Mehendi Putting

Drawing

Personal Information

Father’s Name : Nagarajan.T.

Marital Status : Married

Husband’s Name : Radhakrishnan S.

Husband’s occupation : Working in MNC

DOB : 21st May 1983

Languages : Tamil, English(RWS) Telugu(S)Hindi(S)

I hereby declare that the above given information is true to best of my knowledge.

Place: Chennai

Date :

Banupriya.TN

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