Technician Customer Service
Resume:
Daniel Segarra
North Miami Beach, FL 33162
*********@*****.***
Seeking a position in Electronics or Engineering field, to utilize skills toward company growth.
Summary of Qualifications:
Over 12 years of experience in Electronics and Engineering field. In depth knowledge and outstanding professional development in various aspects of Electronics. Extensive hands on experience in troubleshooting and constructing in DC, AC, Digital and complex circuitry to the component level. Ability to learn new concepts, grasp new systems quickly, utilize various electronics test equipment and set up, DMM, Oscilloscope, Power supplies, Logic probes, and Generators. Knowledge of computer applications such as, Microsoft Programs, MS Word, MS Excel, Power Point, and Word Perfect. Excellent problem solver with strong critical thinking skillset. Eagerly takes on new challenges, responsibilities, assignments, time management, with decision making abilities. Able to adapt and perform under crisis situations, to quickly and thoroughly identify solutions to challenges. An experienced professional with analysis, development and implementation of solutions to operational problems. Easily break a large project down into smaller pieces, and prioritize goals. Communicates effectively with people at all levels, within and outside the organization.
Work Experience:
Lift Pit Solutions
Miami, FL 9/2019 – current
Technician/Account Manager/Sales
Professionally clean and waterproof elevator pits and shafts. Manage clients with open and previous jobs. Maintain and schedule open jobs with team management. Commscope/Arris
Miami, FL 5/2019 – 8/2019
Field Network Surveyor
Verify and update changes to the physical network layout using Node map designs. Working within a team to submit accurate details of current network topography. Comcast
Miami, FL 10/2013 –
05/2018
Technician
Communications Technician North Dade Xfinity digital services. Install and troubleshoot internet, television and telephony in residential and commercial environments. Provided excellent customer service and satisfaction on a job to job basis. Pervacio / Flip Swap
Miami, FL 03/2011 –
06/2011
IT Support / Contract position
Installed and maintained Pervacio software on workstation computers. Troubleshoot software when errors occur. Wiped data from cell phones, Blackberry and HTC, etc. Daniel Segarra page 2 2
Sprint
Miami, FL 08/2006 –
08/2009
Cell Phone Repair Technician
Troubleshoot and repaired Sprint phones. Directly involved with customers providing outstanding support and service. Weekly and monthly inventory counts. Maintain a professional work area. Organized and sorted all the phones and parts in the inventory. Apex Systems Incorporated / Nextel
Miami, FL 12/2005 –
06/2006
Senior Cell Phone Repair Technician
Troubleshoot and diagnosed problem with Motorola phones. Repaired and replaced cell phone parts. Keep weekly inventory log of parts. Communicated via email to order parts. Advance Tec Industries
Miami, FL 12/2004 –
12/2005
Surface Mount Technician
Worked with and maintained JUKI surface mount machines. Troubleshoot with preventative maintenance and replace used components. Quality control to ensure best product. Produced final soldered electrical component/pc board.
Professional Transportation Incorporated
Miami, FL 02/2005 –
08/2008
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