Customer Service Manager
Resume:
SEAN E JACKSON
SAVANNAH, GEORGIA ***** 1-229-***-**** adcsr8@r.postjobfree.com
Professional Summary
** **** ***** ****** ** 229-***-**** Resume SUMMARY Dedicated multi-tasked oriented professional. A team contributor, integrity based, loyally driven. A company or franchise productivity enhancer. Trained in Upper Tier Management. Military trained in Operations in all phases . Trained in Warehousing, Courier Services, Management, Freight and Customer Service.
Skills
Managerial skills/Problem solver
Task management
Crisis management
Supervised up to 50 or 60 troops
Team Builder/ Motivator
Pacesetter/Leader
Tactical Trainer/operations
Communications /Public Relations
Staff training/ development
Contingency Operations/Readiness
Riot Control/ Crowd Control
Planning/Security
Special Operations
Correctional Emergency Response
Coach
Crisis management
Customer service
Drivers
Staff training
Leadership
Team Builder
Managerial
Math
Weapons
Problem solver
Public Relations
Reading
Safety
Supervision
Trainer
Warehouse Operations
Warehouse Management
Scheduling
Logistics
Document management
Administrative support
Spreadsheet management
Employee timesheet processing
Microsoft Word expertise
Writing reports
Inventory management
Work History
Operations Assistant/ Warehouse Manager, 09/2017 to Current
Courier Express – Marietta, GA
Highly responsible for the day to day sort operations and main distribution operations for the Savannah based warehouse.
Ensure that all drivers are assigned to an active route daily.
Also have continued to assist the Company and mainly the Savannah Warehouse in maintaining a satisfactory service rate and a high level of customer service .
Planned routine operations and special projects under direction of operations manager.
Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
Guided administrative and professional staff through computer and software problems.
LIEUTENANT, 01/2007 to 01/2017
GEORGIA DEPARTMENT OF CORRECTIONS – PELHAM, GA
Shift OIC at Autry State Prison in Pelham, Georgia Highly responsible for the daily operations of the Correctional Facility supervised 30 to 40 Correctional Staff members and managed approximately 1800 male inmate facility.
Coordinated 50 criminal investigations per year with special emphasis in EXTORTION,GAMBLING and GANG ACTIVITY cases.
Trained and mentored staff on correct procedures to maximize efficiency and protect public case files submitted by subordinate officers to verify accuracy and conformance to strict policies.
Informed shift officers of special areas of emphasis, including properties to watch and noted criminals understood to be in patrol areas.
Testified in court 3 times per month in support of department cases.
Evaluated personnel performance and made recommendations for promotion, motivating subordinates to achieve peak productivity and performance.
Promoted operational continuity by serving as liaison between senior-ranking officials and sergeants, passing directives from upper-level officers to field operatives.
Supervised crowds at busy events, including EXCECUTIONS and STATEWIDE HOSTED EVENT to prevent injuries.
Confirmed that evidence, identification documents, confessions, seized contraband and crime scenes were documented and preserved for crime scene investigators and other law enforcement specialists.
Assessed officer conduct and complaints to identify and address issues with unprofessionalism, performance or criminal activity.
06/2006 to 08/2007
CHIEF OF OPERATIONS Camp Bucci Coalition Facility/21,625 Detainees.
Highly responsible for the security and facilities operations for the troops as well as all detainees that were sent to Camp Bucca, Iraq awaiting trial or placed there for pre-trial confinement.
SGT, 02/2005 to 06/2006
Sergeant, Autry State Prison – PELHAM, GA
Was assigned to the Facility as the Segregation/Isolation OIC.
Highly responsible for placing the ruly unrest as well as the separation of the inmate population that requires a secured living area from other parts of the inmate population as well as the percentage that request protective custody.
All phases of the isolation/segregation operations supervised and operated by OIC.
Staff Sergeant/ Chief OF OPERATIONS, 02/2003 to 06/2004
SCARNG – Columbia, SC
Highly responsible for the security and facilities operations for the Abu Gharab Military Prison that housed over 18,500 detainees.
And also all the security placement of all security towers and all weapon systems.
Daily Security Patrols for Tactical Convoys and Escorts for all phases to move equipment and supplies to the Camp Victory at Baghdad,Iraq.
MARSHALLER, 09/1998 to 11/1999
AIR FREIGHT OPERATIONS – Columbia, SC
Assisted the Air Freight Crew with loading and unloading (C130,C5), Certified and Qualified with all lift equipment.
Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
Planned and executed OPERATIONS TO FORTIFY BASES.
Education
Associate of Applied Science: Criminal Justice, 2012
Albany State University - ALBANY,GA
Associate of Applied Science: Criminal Justice, 2011
Albany Technical College - ALBANY,GA
Diploma
Albany High School - Albany, GA
Accomplishments
MARINE CORPS INSTITUTE, at Washington, D.C.
Personal Leadership.
Drill and Ceremonies.
Infantry Weapons.
Battles Skills.
Techniques of Military Instruction.
Operations.
Personal Finance.
NCO Leadership Course.
Infantry Platoon Sergeant Course.
Marksmanship Instructor course.
Primary Marksmanship Instructor Course.
Advanced Machinegun Leaders Course.
Portable Infantry Training Systems DUTY STATIONS/ JOB LOCATIONS.
Camp Lejuene, N.C.
Okinawa, Japan.
Parris Island, S.C.
Autry State Prison.
Mitchell County C.
Calhoun State Prison.
LOCKDOWN 360 SECURITY FIRM/ CEO.
Certifications
Certified Protection Officer (CPO)
Member Institute of Logistics and Transport (MILT)
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