Project Customer Service
Resume:
Murrieta, CA
KELLY STEPHENS
Summary
Seasoned professional knowledgeable about building industry operations and offering top-notch project management, team leadership and problem-solving abilities. Ingenious in maximizing resources to meet challenging demands. Analytical leader with excellent multitasking abilities. Reliable with undeniable project oversight, team management and blueprint interpretation skills coupled with more than 25 years of experience. Effective in meeting time sensitive project deadlines. Throughout the course of my career, i have contracted many project with State and Federal facilities. Considered to be in the top five of the preferred Contractor / bidders list. (Superior Builders Inc. Juneau, Alaska. Owner / Operator, started by my father in 1965- 2007) I have honed my General Contractor skills to include Contract Review, Project proposals, Management, Code requirements both Residential & Commercial. I m proficient in permitting project through City Building & Safety departments. I am an astute problem-solver, cable of prioritizing and managing complex projects with proficiency. I exercise decision-making, critical thinking, and leadership skills in contribution of team efforts and oginizational improvements. i have proven to be effective and motivational, with proficiency in leadership and collaborative work. (Awarded National Leadership & Business Award - 2003). Other accomplishments, President Of the Juneau, Alaska Home Builders Association 1999. which in turn gave me a seat on the State association level as Director 1999. Eventually becoming the State of Alaska home Building President In 2003-2004. I have Lobbed for Residential Home Building Industry Legislation and Bills in Washington D.C.
Awarded other various Plaques and Awards from 1999-2004 for my contribution in the Juneau, Alaska Home Building Association both State and Local level.
Skills
Construction inspection
Building inspection standards
Contract review
Plan review
Knowledge of Local City, State and Federal
codes.
Knowledge of Bids / Proposals
Research of materials and costs associated
Research of Vendors and sub-Contractors for
projects
Communication and productivity in high pressure
situations.
Able to remain calm in high pressure situations.
Proficient in compiling data for projects.
Equipment inspections
Maintenance inspections
Inspection and quality assurance
Property inspection
Home weatherization
High-end residential homes
Inspections management
New home sales and consulting
Home building
Site inspection
Material quality inspection
Quality inspection professional
Merchandise inspections
System inspection
Experience
Home Inspection
So Kel Home Inspections
Certificate from the Contractors State License School for Home Inspection. Business License with the county of riverside for Home Inspection Under the Company name of (So Kel Home Inspections)
Construction Consulting & Remodeling
Murrieta, CA 92562 C: 951-***-**** ********************@*****.*** Hemet, CA
06/2014 to 03/2017
Hemet, CA
04/2013 to 06/2014
Hemet, CA
So Kel Investments Service
Improved operations by working with team members and customers to find workable solutions. Utilized Vendors and Suppliers to compile data gathered from various sources for Clients. Handled all delegated tasks, including Bids / Proposals Invoices and Billing, Budgeting and research of materials used.
Performed site evaluations, customer surveys.
Collaborated in development of project procedures. Earned reputation for good attendance and hard work. Maintained updated customer knowledge through phone and personal meetings Improved customer satisfaction by finding creative solutions to problems. Provided excellent service and attention to customers when face-to-face or through phone conversations. Achieved cost-savings by developing functional solutions to project problems. Collaborated with others to discuss new project opportunities. Contract Review Specialist
Horizon Solar Power
Answered 100 calls per 8 hour time frame to answer customer questions. Achieved cost-savings by developing functional solutions to project design band function problems. Collaborated in development of solar panel design procedures. Handled all delegated tasks, including Contract Review of solar projects and design of systems for planning.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Completed 2 to 4 projects per day.
Performed site evaluations, customer surveys and team audits. Collaborated with others to discuss new project opportunities. Learned computer skills and communications through e-mail and phone to support office needs. Provided excellent service and attention to customers when face-to-face or through phone conversations. Improved operations by working with team members and customers to find workable solutions. Created agendas and communication materials for team meetings. Utilized Computer, Internet, Word, Adobe, and Excel to compile data gathered from various sources. Project Manager
LGAJ Enterprises
Installed building structures such as windows, trim and cabinetry alone or with assistants to meet job deadlines.
Promoted team safety by keeping work areas free of hazards. Planned work based on blueprints and individual project specifications. Shaped materials to exact measurements for job requirements using hand tools and power equipment. Anchored and braced forms and other structures in place to complete precise joining and high-quality work.
Protected flooring installations by covering subfloors with material to prevent moisture buildup. Applied paneling to ceilings or walls to complete decorations or absorb sound. Met with customers to help design custom entertainment centers, china cabinets, mantels and kitchen cabinets for residential homes.
Conducted thorough inspections of project locations to identify code issues and initiate needed repairs or maintenance.
Fabricated structures using both raw and pre-constructed materials. Took accurate measurements to calculate size and amount of materials needed for project completion. Worked effectively with clients to establish project scope and requirements, drafting and amending blueprints to reflect specifications.
Reviewed and analyzed blueprints and other technical drawings to establish full understanding of project requirements.
Carved and assembled furniture, cabinets and shelves and installed in designated areas. Built and disassembled scaffolds, bracing and barricades. 03/2010 to 11/2010
Lake Property, WA
Established work priorities to meet contractual obligations for schedule and installations. Painted walls, exteriors and interiors of buildings and furniture using brushes, rollers and spray guns. Negotiated contracts with vendors to achieve optimal performance within budget parameters. Troubleshooted electrical and mechanical defects for residential, commercial and industrial sites. Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions. Managed inventory, maintained equipment and cleaned work areas. Processed work orders and prioritized jobs.
Maintained site safety and aligned work with budget, schedule and applicable building codes. Resolved inspection deficiencies promptly.
Performed heavy labor such as ditch digging, paving and hauling. Performed two monthly inspections of random site buildings. Continually cleaned work areas and equipment.
Applied changes requested by designers, owners or inspectors to optimize work. Installed, repaired and rebuilt tile, brick and stone surfaces. Read blueprints and repair manuals to identify mechanical problems and fix each in accurate manner. Extensively trained in plumbing, carpentry, painting, plastering, machine servicing and installation. Performed testing and troubleshooting of residential systems. Counted and verified orders picked to ensure accuracy. Planned work and determined appropriate tools and equipment. Installed and repaired roofs, flashings and surfaces. Transported materials, tools and machines to installation sites. Mentored junior team members, providing guidance on proper techniques and safety. Lead Carpenter
Constrution Of 6,000 Sq. Ft. Lodge In Washington
Installed building structures such as windows, trim and cabinetry alone or with assistants to meet job deadlines.
Promoted team safety by keeping work areas free of hazards. Planned work based on blueprints and individual project specifications. Shaped materials to exact measurements for job requirements using hand tools and power equipment. Anchored and braced forms and other structures in place to complete precise joining and high-quality work.
Conducted thorough inspections of project locations to identify code issues and initiate needed repairs or maintenance.
Cut, shaped and smoothed lumber and other materials using power tools. Fabricated Log posts and exposed beam structures using both raw and pre-constructed materials. Took accurate measurements to calculate size and amount of materials needed for project completion. Worked effectively with clients to establish project scope and requirements, drafting and amending blueprints to reflect specifications.
Reviewed and analyzed blueprints and other technical drawings to establish full understanding of project requirements.
Built and disassembled scaffolds, bracing and barricades. Established work priorities to meet contractual obligations for schedule and installations. Negotiated contracts with vendors to achieve optimal performance within budget parameters. Reviewed engineering documentation to determine construction operations order. Managed inspection activities and reports for city and State Government agencies. Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions. Managed inventory, maintained equipment and cleaned work areas. Processed work orders and prioritized jobs.
Resolved inspection deficiencies promptly.
Updated and edited all drawings with design changes requested by client. Monitored contractor adherence to quality standards and plan requirements. Continually cleaned work areas and equipment.
08/2007 to 07/2008
Palm Springs, CA
Applied changes requested by designers, owners or inspectors to optimize work. Directed team of four skilled workers to ensure quality, compliance and safety. Managed pre-inspections, site supervision, site measurements, scheduling and equipment management. Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.
Cleaned all construction areas to avoid hazards.
Maintained tools, equipment and work sites.
Evaluated architectural plans and consulted with clients to gain deep understanding of project scope and objectives.
Read blueprints and repair manuals to identify mechanical problems and fix each in accurate manner. Maintained inventory for central warehouse of tools and supplies. Extensively trained in plumbing, carpentry, painting, plastering, machine servicing and installation. Managed work with no supervision.
Counted and verified orders picked to ensure accuracy. Implemented site safety programs in accordance with contract requirements and applicable regulations. Kept supervisor informed of job progress and material requirements Reviewed work orders and communicated with prior shift to assess work needs for day. Conducted inspections of buildings, equipment and grounds for deficiencies, including potential health, safety and code violations.
Reviewed project drawings to perform installation activities according to specifications. Planned work and determined appropriate tools and equipment. Installed and repaired roofs, flashings and surfaces. Transported materials, tools and machines to installation sites. Mentored junior team members, providing guidance on proper techniques and safety. Established relationships with construction manager and contractors to align priorities, goals and objectives.
Co-Owner/President
Closet Taylors Franchise
Assessed, optimized and elevated operations to target current and expected demands. Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
Created and implemented marketing and advertising strategies for strategic growth and to support company's revenue goals.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Oversaw all aspects of project execution, including progress of each phase, quality of workmanship and team performance to drive on-time completion of deliverables. Promoted brand awareness by increasing market penetration across Advertising markets. Consistently exceeded sales goals through up-selling and cross-selling within existing client base, as well as strategically attracting new business.
Grew business profits 50% by streamlining processes and trimming unnecessary positions. Formulated and launched marketing and promotional campaigns to maximize profits. Led startup and opening of Closet Taylors business and provided business development, creation of operational procedures and workflow planning.
Built relationships with strategic partners leading to business development opportunities. Implemented strategic offerings to enhance company's suite of products and services. Increased company revenue by $90,000 within first 8 months. Administered day-to-day operations, including accounting and budget management, business development, performance metrics and customer service. Partnered with executive team to define company goals. Collaborated with company partners to develop and actualize strategic plans to advance company's mission and objectives and promote revenue, profitability and growth. 05/1999 to 07/2007
Juneau, AK
Mesa, AZ
Expanded new businesses by developing effective sales, advertising and marketing campaigns. Generated new business by reaching out to prospective clients by presenting at tradeshows. Developed and monitored internal control systems.
President
Superior Builders Inc. / Builders Plaza Inc.
Monitored industry trends and introduced new services to update marketing strategies. Oversaw strategic business decision-making to develop, enhance and enforce business mission. Promoted company public profile by delivering speeches, writing articles and presenting at industry conferences as public face of organization.
Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
Spearheaded initiatives to keep business sustainable, agile and scalable during industry changes. Formulated and launched marketing and promotional campaigns to maximize profits. Led change management and business strategy development to reduce losses by $400,000 over 5 year period
Transformed departmental operations through aggressive process overhaul and attention to quality. Grew business profits 50% by streamlining processes and trimming unnecessary positions. Applied lean strategies to implement operational enhancements, promote efficiency and cut costs. Directed business-wide changes to modernize procedures and organization. Executed on-time, under-budget project management to adhere to project road map. Cultivated and maintained strong industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks. Established and oversaw strategic business actions and streamlined operations. Consistently exceeded sales goals through up-selling and cross-selling within existing client base, as well as strategically attracting new business.
Implemented strategic offerings to enhance company's suite of products and services. Determined revenue and profit impacts of market strategies and led business direction toward profitable channels.
Generated new business by reaching out to prospective clients by e-mail, and presenting at tradeshows. Administered day-to-day operations, including accounting and budget management, business development, performance metrics and customer service. Recruited, hired and trained 15 employees on operations and performance expectations. Hired, trained and mentored 15 staff members to maximize productivity. Optimized supply chain to reduce materials costs and improve distribution. Developed and monitored internal control systems.
Built and deepened relationships with industry partners, driving substantial improvements in revenue numbers while expanding operations into new areas. Revitalized business plans and realigned company objectives to increase overall profits. Promoted professional development, social and networking events and outreach. Managed company key accounts to promote ongoing project profitability and superior customer satisfaction.
Oversaw business division operations, including development, production and marketing. Leveraged trends in customer industries and marketplaces to shape solutions and approaches. Education and Training
Some College (No Degree)
Maricopa Community Colleges - Mesa Community College Accomplishments
Project Planning - Provided project controls, cost estimation, and other business support services to technical line management.
Successfully ran a general contracting business for 10 years. Training - Responsible for providing vision and guidance to a group of 15 construction employees, training them on sufficient project plans and procedures.
Completed over 100 commercial and residential custom home projects in 10 years, all on time and at or under budget.
Key player on residential and commercial projects valued at more than $500,000 or more. Product Inspection - Inspected products to ensure highest quality. 1999 - 2000 President of the Juneau Alaska Home Builders Association. 2004 - President the Alaska State Home Builders Association Various awards in the building industry.
Activities and Honors
1998 - 2004 seat on local and state home building association board of directors. 1999-2000 Juneau alask chapter home builders president. 2004 - President of the State of Alaska Home Builders Association. Various wards from the home building association.
Strategic part of home building legislation and government affairs. Helped create and implement contractor insurance program for its members. Certifications
Certification for residential Home inspection by Contractors State Licensing School. Business License with the county Riverside under the business name of (So Kel Home Inspections).
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