Back Office Customer Service

CHARLES I. GORDON

*** *** *** *****, #***; Buffalo Grove, IL 60089

847-***-**** ************@*****.***

www.linkedin.com/in/charlesigordon

SENIOR OPERATIONS ASSOCIATE

Resolve Complex Issues While Providing World Class Customer Focused Service

Known for finding errors in customers and traders executed trades.

Ability to find patterns in customers’ output that needed to be corrected and were compliant with all regulations.

Expertise in working in back office operations solving multi-faceted problems by making sure there is a total understanding of the issues between companies, traders and customers.

Built long term relationships with both internal and external clients, staff and management.

Supported and trained new employees.

Computer skills include Microsoft Word, Excel, Outlook and Clearvision.

PROFESSIONAL WORK EXPERIENCE

DEUTSCHE BANK SECURITIES, Chicago, IL 2017-2018

Associate (Back Office Operations)

Single Market Expert for all trades executed and cleared on the German Eurex, Italian Metals

Derivatives (IDEM), Intercontinental Exchange Europe, London International Financial Futures &

Options Exchange (LIFFE)

Cross trained the clearing procedures for the Chicago Mercantile Exchange (CME), New York

Mercantile Exchange (NYMEX), Options Clearing Corporation (OCC)

Responsible for entering the Mutual Offset System trades to the internal computer system

Correct the prices for the Average Price System trades accepted thru the CME exchange computer

(FEC)

Resolved the trade breaks for the Average Price System Omnibus Accounts

JEFFERIES-BACHE, Chicago, IL (Purchased Prudential-Bache Securities) 2011-2015

Associate (Back Office Operations)

Performed all clearing functions of 300 – 400 trades executed on the Minneapolis Grain Exchange(MGEX) on a daily basis. resulting in verification of trades with accurate information

Reduced the number of margin calls and positions of any company by creating a new screen that updated frequently with needed timely information.

Key punched 100 trades manually each day from five exchanges which were legal agreements made outside the trading pits between customers providing customer service and support.

Allocated and claimed trades in Clearvision for Chicago Board of Trade (CBOT), Chicago Mercantile Exchange (CME), Commodities Exchange (COMEX), and New York Mercantile Exchange (NYMEX) exchanges for front-end clearing and completion of trades.

Completed confirmation and key punch entries versus cash trades, which updated clearing information for all exchanges in Clearvision, which accepted and allocated trades.

Corrected all processed trades in GMI, internal book system to provide accurate information of trades for company books.

Viewed multiple individual reports to update customer trade positions for margining purposes.

PRUDENTIAL-BACHE SECURITIES, Chicago, IL 1994- 2011

Senior Operations Associate

Allocated and claimed give-up trades on CBOT and CME Exchange systems to complete trades with proper account numbers and other financial institutions.

Performed keypunch and completed Average Price System Trades to provide customer with single price on specific trade or group trades.

Reviewed and corrected improper allocations or claimed trades to reflect proper executed details of trades.

Used keypunch system to enter data to exchanges daily.

Updated customer positions daily for Omnibus account clients to provide margin information for future trade executions.

EDUCATION

Bachelor of Arts in Political Science, Northern Illinois University, DeKalb, IL

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