JAYAKRISHNA K S

Contact Nos.: +971-**-***-****

Whatsapp No.: +91-973*******

Skype id: jayakrishnaks

E-Mail: adcshh@r.postjobfree.com

Work experience till date: 6.7 Years

Summary of Experience

During the course of the last 6.7 years, I have gained deep understanding in the various processes that go into organization building with respect to Operations excellence. I have worked across functions supporting the organization requirements technically and non- technically.

Areas of Expertise

● Installing, Configuring and Administering Microsoft Windows XP, Windows Vista,Windows7, Windows8.1,Windows10, Windows Server 2012, 2016 R2.

● Configure and join workstations to Domain.

● Installing, Configuring and Administering MS Outlook, MS Exchange, MS 365 Active Directory, DNS and DHCP to Create a Windows Server 2012 Domain Controller.

● Creating Organizational Units and Group Policy Objects.

● Virtualization with VMware workstation and Hyper –V.

● Creating and Administering Groups in Active Directory on Windows Server 2012 2016

● Maintenance and troubleshooting of Desktops, Laptops, AV devices, Scanners, Network Printers, IP phones etc.

● Monitoring the GSD requests by Remedy ticketing tool and giving support to Customers.

● Prioritize the tickets before working on it.

● Proficiency in MS Office suite like Word, Excel, and Power point.

● Taking Customer feedback before closing the tickets.

● Troubleshooting network based LAN issues.

● Handling Customer issues.

● Installation and Configuration of Mcafee Antivirus.

● Installing & configuring Cisco VPN and VMware horizon view client.

● Configuring IP phones like cisco, Nortel, Avaya etc

● Troubleshooting and configuring video conferencing device Tangberg

● Setup Asterisk based IP PBX systems with GSM gateways and PRI cards.

● Installing, Configuring and Administering Elastix 2.0, Elastix 2.5 & Elastix 3.0 in CentOS 7.

● Configuring Softphones in Windows, Mac and Android platforms.

● Configuring Extension, Trunk, and Call Center modules in Elastix Server.

● Creating Users and Agents in Elastix Server and setting the access permission.

● Billing follow up

● MIS reports

● Fortnightly project based reports

● Monthly reports

● Maintain and deal with all the activities related to PeopleSoft PROFESSIONAL EXPERIENCE

Technovibe Solutions India Pvt. Ltd. Jun’15 – Dec’19 Core KRA’s as a Technical Support Engineer :

● Monitoring the tickets and assign to Engineers.

● Managing a small team of service and support engineers.

● Assign/distribute tickets among the team and ensure timely closure.

● Ensure all tickets are closed well within agreed SLA & customer is informed about problem resolution

● Setup Asterisk based IP PBX systems with GSM gateways and PRI cards.

● Installing, Configuring and Administering Elastix 2.0, Elastix 2.5 & Elastix 3.0.

● Configuring GSM Gateways via web interface.

● Configuring Softphones in Windows, Mac and Android platforms.

● Configuring Extension, Trunk, and Call Center modules in Elastix Server.

● Creating Users and Agents in Elastix Server and setting the access permission.

● Installing, Configuring and Administering Microsoft XP,Windows7, Windows8, Windows Server.

● Managing, troubleshooting local and wireless networks.

● Configuring Networking and Workgroup, DHCP, Local policy and group policy.

● Setting up and configuring webservers/application servers.(IIS)

● System Firewalls/Protocols managements for application server setup and monitoring. Cognizant Technology Solutions India Pvt. Ltd. Dec’13 – Nov’14 Core KRA’s as a Desktop Support Engineer:

● Monitoring the GSD Requests by Remedy ticketing tool and giving support through remotely by using dame ware mini control

● Monitor calls using Call Tracking Systems like Remedy and Ensure all calls are closed well within agreed SLA .

● Managing Bit locker.

● Managing, troubleshooting local and wireless networks.

● Installing, Configuring and Administering Microsoft XP,Windows7, Windows8, Windows Server 2003,2012, 2016 R2.

● Installing, Configuring and Administering MS Office and Microsoft Outlook.

● Installing the Network Printer and Scanners.

● Configuring & Troubleshooting Domain Name System

● Supporting first level administration of Windows Active Directory (Creating Users, Groups and moving them into different OUs)

● Set the security permissions to the users on AD and for the shared folders.

● Reserve the IPs on AD for the particular PCs with proper requests from the users.

● Configuring Networking and Workgroup, DHCP, Local policy and group policy.

● Managing Users and Groups.

● Ensure timely escalations are being done for all calls based on criticality of the problem.

● Successfully resolved user issues regarding connectivity, peripheral compatibility, and standard software usage questions.

● Configuring IP phones like cisco, Nortel, Avaya etc

● Setup & troubleshooting VPN and CITRIX.

● Installing & configuring Cisco VPN and VMware horizon view client.

● Troubleshoot and installing SCCM

● Installing & configuring Mcafee Antivirus.

● Installation & configuration of Remote Desktop & assistance

● User management, Disk management and File System.

● Configuring Wireless connection in Laptops and mobile devices.

● Administration & Troubleshooting of Video Conference Equipment Cibersites India Pvt Ltd. Mar’12 – Mar’13

Core KRA’s as a Associate Specialist:

● Installing, Configuring and Administering MS Office & Microsoft Outlook.

● Installing, Configuring and Administering Microsoft XP,Windows7, Windows8.1.

● Data backup

● Billing follow up

● MIS reports

● Fortnightly project based reports

● Monthly reports

● Maintain and deal with all the activities related to PeopleSoft

● Timesheet issue follow-ups

● Technical support remotely

● Other project related activities

CERTIFICATIONS

● MCP Microsoft Certified Professional

● MCSA Windows Server 2012

QUALIFICATION HISTORY

B.Tech in Computer Science and Engineering Calicut University Plus Two Kerala Board

SSLC Kerala Board

PERSONAL INFO

Age : 35yrs (DOB- 13

th

June 1984)

Marital Status : Married

Email Address : adcshh@r.postjobfree.com

Contact No. : +971-**-***-****

Skype ID : jayakrishnaks

Whatsapp No. : +91-973*******

Contact Address : Kuttala House, P O Vatanappilly

Thrissur- 680614

Current CTC : Will be furnished upon request

Expected CTC : As per Company Norms

Contact this candidate