Manager Customer Service
Resume:
Khaled Saad
*******@*****.***
A highly qualified, knowledgeable registered pharmacist and Certified Immunizer with 26 years of extensive skills and experience.
Education
Wayne State University, Detroit, MI
Bachelor of Science in Pharmacy, 1992
Work Experience
1.2018-present contingent pharmacist at Drug Max . Run pharmacy daily operations from filling, verifying, counseling, ordering, handling insurance rejects, MTM cases, and immunizations.
2.2004-2017 Owner, Manager, and Head Pharmacist of Michigan Pharmacy.
Provided fast, friendly and courteous customer service at prescription drop-off and pick-up counters.
Counseled patients on proper use of medications and their side effects and answered theirs questions and concerns.
Managed accuracy and safety in a very high volume count pharmacy.
Transferred in new customers from competitor pharmacies by providing the fastest and most outstanding customer service.
Entered patient and prescription information into the computer system.
Managed inventory including controlled medications; monitored inventory for outdated medications and recalls
interacted regularly with doctor's offices and hospitals regarding patient medications and possible drug interactions
Supervised and trained staff .
3.2001-2004 Pharmacy Manager, Walgreens, 5032 W. Warren, Dearborn, MI 48126
Managed order entry and prescriptions verification.
Provided support to physicians and patients .
Dispensed prescriptions .
Supervised, trained and directed the work activity of a professional staff including other pharmacists.
4.1998-2001 Pharmacy Manager, Fraser Drugs, Detroit, MI
Dispensed prescriptions, counseled patients.
Scheduling, ordering and third party reimbursement.
5.1992- 1998 Pharmacy Manager and staff pharmacist, Arbor drugs
Managed ordering, staffing, and scheduling .
Dispensed prescriptions and handled customers complaints.
Supervised interns training
6.1992-1989 Pharmacy intern at Arbor Drugs
Filling prescriptions and taking doctor calls.
Compounding prescriptions and counseling.
References Furnished Upon Request
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