Executive Assistant Administrative
Resume:
SUSAN C GREER
Eagan, MN
**********@********.***
https://linkedin.com/in/susan-greer.842b0a14
Susan is an experienced Project Coordinator with 15 years of experience in managing projects, reporting, resource management, compiling presentations, and process improvement with experience inside large PMO environments including Emerson Rosemount, RBC, Optum Technology, Smiths Medical, United Health Group, and Cummins Power Generation. Susan has focused project coordinator experience within the healthcare industry, and IT and manufacturing environments. Susan is proficient in managing projects, writing and editing compelling presentations, overseeing RFP processes, & reporting financials with a focus in business efficiency.
JOB HISTORY
CERTIFIED HEALTH COACH
BRIGHT STAR HEALTH & WELLNESS (Owner) Start Date: August 2016 to present
OFFICE ADMINISTRATOR (CONSULTANT)
INTEL AMERICAS Start Date: October 24, 2018 to present (part-time role)
Support Global International Sales Director and 11 remote direct reports with scheduling international travel, Concur expense, and optimizing calendar. Meeting organization, logistics and management. Precise headcount tracking, spending, expense budgeting and reporting. Executive critical special projects as needed to support the business priorities. Provide expert resources for organization on IT tools, company policies and procedures. Support additional Intel managers who office in this location (20) for daily operation/facility needs. Manage suite security, deliveries. Maintain/order break room/office supplies.
LMS ADMINISTRATOR (CONSULTANT)
EMERSON ROSEMOUNT
Start Date: August 2017 End Date: November 22, 2017
Functioned as an LMS Administrator for Oracle LEARN to drive a project to migrate all Global Education
training records to Oracle Learn. Created and documented process work flow to enable a smooth transition to staff in Philippines. Utilized LMS reporting features performing analysis and communication to team, uploading spreadsheets from SharePoint, while working closely with Global Learn Support Desk for data migration to Oracle Learn. Maintain rosters, assign training curriculums, and set up ILT training.
PROJECT CONTROL ANALYST (CONSULTANT)
RBC Minneapolis June 2017 to August 2017
Supported several DOL project regarding Acting in the Best Interest of the Client. Scheduled and attended meetings with PMs and senior leadership, taking notes and distributing communications to appropriate channels. Scheduled web ex calls for brokers; edited presentations. Managed project financials and updating documents.
PROJECT COORDINATOR (CONSULTANT)
OPTUM TECHNOLOGY / UNITEDHEALTH GROUP
Start Date: August 2016 End Date: February 2017
Support SSMO PMO and 6 Project Managers with the eHP On-boarding of 300+ clients to Health & Wellness portal. *Utilize SharePoint database for creation of dashboards in PowerPoint for leadership; attend daily meetings, taking notes for distribution to wider global teams and senior leadership.
EXECUTIVE ASSISTANT / COORDINATOR II
SMITHS MEDICAL, INC
Start Date: January 2012 End Date: August 2016
Support Chief Technology Officer & Global VP of R&D and 14 Director level reports + 350 engineers and managers. *Project Coordinator for Integrated Business Planning and IBP Master Calendar scheduling for executive level staff. *Support Program Management Office & Project Managers for all R&D projects within Smiths Medical. *Developed presentation for onboarding new employees and providing information for existing employees. *International and domestic travel for management including international visa processing. *Organize Quarterly All Technical Review communications coordinating speakers, creating presentation and agenda. Coordinated corporate move for 400+ employees from Arden Hills to Plymouth working closely with facilities in both locations.
GLOBAL IT EXECUTIVE ASSISTANT / GLOBAL IT PROJECT COORDINATOR
CUMMINS POWER GENERATION
Start Date: April 2008 End Date: September 2011
Support Executive Director of Global IT + 8 Global IT Directors; assisted with special projects and operational assistance. *Prioritize emails; coordinated calendaring for Executive Director IT/Global IT Directors. *Coordinate Quarterly IT meetings and global international meetings making complex international travel logistics. *Managed expense reporting for the Exec Director PG IT/Global IT managers in Concur. *Managed a worldwide Global Loaner Cell Phone program with 10 devices establishing guidelines, policies, maintaining equipment, and controlling monthly expenses. *Project Manager for Iron Mountain record retention for 3 CPG facilities. *Managed operational/facility issues for Global Preferred Vendors including cube assignment / telephones, facilitating all Telecom changes for 100+ IT employees, and 50 contractors in 3 facilities. *Managed key role during a SOX compliance audit. *Report/resolve Help Desk issues/problems utilizing Remedy 7.0 for problem resolution interfacing with global help desk in India. *Oversaw HW/SW PC Surrender process for equipment and reporting. *Handled logistics, Videoconference room equipment training, and conference room coordination. *Order all Global IT supplies through Ariba Buyer; open POs for SOWs for 3rd party vendors/suppliers. *Supervise workflow for contractor in administration of HW/SW Surrender, and Iron Mountain Records.
ORGANIZATIONAL DEVELOPMENT COORDINATOR
AMERICAN MEDICAL SYSTEMS, INC
Start Date: April 2007 End Date: December 2007
Developed PowerPoint presentations, Performance Management forms, Talent Review toolkits, and executive coaching materials; created leadership and employee training course materials. *Worked closely with the Support Senior Training Specialist to develop classes, launch initiatives and plan events. *Travel arrangements for VP, and administered the budget. *Editor and author of AMS Life newsletter utilizing Publisher, and composed internal employee communications. *Entering invoices and purchase orders into JD Edwards. *Oversaw employee training data recording data into Access.
EXECUTIVE ADMINISTRATIVE ASSISTANT
DUKE REALTY CORPORATION
Start Date: July 2006 End Date: January 2007
Supported the Vice President of Duke Construction, Minneapolis and 15 Construction staff, including 7 PMs. *Wrote shell subcontracts and handled change orders in Timberline and managed internal/external projects. *Handled administrative duties, organized construction documents and performed data entry on Primavera/Expedition. *Copied drawings / plans on reprographic equipment and oversaw the usage of large mailings/postage machine.
SALES ASSISTANT/PROJECT COORDINATOR, OPTUM (promotion from previous position, same organization)
OPTUM/UNITEDHEALTH GROUP, INC
Start Date: March 2004 End Date: July 2006
Executive Assistant to VP Sales and Business Development & 12 sales directors with mission-critical projects. *Oversaw the RFP process and provided support to the sales teams. *Scheduled all internal and client meetings and handled preparations for site visits. *Prepared marketing collateral and presentations, and managed logistics for Direct to Employer opportunities. *Created sales presentations, followed up on marketing campaigns and consultant meetings as well as tracked inventory. *Updated the ACT and/or Rosetta database to monitor sales outreach activity.
EXECUTIVE ADMINISTRATIVE ASSISTANT
UNITED HEALTH GROUP, INC.
Start Date: October 2002 End Date: March 2004
Provided executive support to the SCS CIO and IT Department staff of 17. Provided back up executive support to the CFO, President, CEO level executives in day-to-day operations of the SCS Corporate offices. *Served as the SCS Legal Department Administrative Assistant for 3 Associate General Counsels and Licensing staff for daily operational tasks. *Regularly handled confidential legal documentation including contract revision or editing of sensitive legal materials. *Processed all Technology Exception Requests for hardware, including obtaining business approvals from all CIO/CEO's of each appropriate SCS Business Segment for weekly submission/approval to the SCS CIO. *Produced weekly reports from COSMOS/DSS for distribution of Dental/Life Sold Case Listings.
EXECUTIVE ADMINISTRATIVE ASSISTANT
NCS PEARSON INC.
Start Date: 1998 End Date: 2002
Provided executive administrative support to the Vice President of Imaging Business + team, as well as to Director, Professional Services and Professional Services engineers. * Prepared correspondence, set up conference calls and scheduled project review meetings. Created compelling presentations for internal/external customers, and wrote proposals. Aided in developing collateral for sales meetings and seminars. Trained executives in MS office software with focus on Outlook training. Maintained office equipment including purchasing equipment and supplies. Entered timesheets into Oracle, and administered division-wide Access and Oracle financial reports. *Delivered essential customer assistance for Help Line calls. *Assisted with the monthly invoicing of software integration services. *Managed client contracts and subcontractor agreements and edited bid proposals and correspondence. *Developed customer satisfaction surveys. *Supported Director of Quality with development of quality processes via HTML; coordinated customer satisfaction. *Created new processes and procedures for new forms and tracking for efficiency. *Trained Professional Services engineering staff and subcontractors on the Oracle database software. *Administrator for PVCS Tracker for Professional Services and Quality & Operations
EXECUTIVE ADMINISTRATIVE ASSISTANT
DELOITTE & TOUCHE LLP
Minneapolis, MN
Start Date: January 1997 End Date: September 1998
Corporate Tax Department – supported Partner in Charge of State and Local Tax and team of attorneys.
ADMINISTRATOR, PHYSICIAN PROFILING (promoted to this role 1996 after 2 years as an Executive Assistant)
ALLINA HEALTH SYSTEM in Physician Profiling
Executive Assistant to VP of Performance Measurement
Minnetonka, MN
Start Date: July 1994 End Date: January 1997
EXECUTIVE ADMINISTRATIVE ASSISTANT
CRAY RESEARCH, INC.
Support VP Corporate Marketing & VP of Americas; promoted twice during tenure.
Mendota Heights, MN
Start Date: 1989 End Date: 1993
EXECUTIVE ASSISTANT
MINNESOTA PUBLIC RADIO
Supported VP Community Relations & Development Director with fundraising activities for programming
St. Paul, MN. Provided support to MPR Board.
Start Date: 1986 End Date: 1989
EDUCATION
CERTIFICATION: Health Coach certification HCI, CCE / International Coach Federation 2016
DEGREE: Bachelors Degree
Major: Business Communications
Augsburg College, MN USA
GPA: 3.5
Courses: Business Marketing and Communications
DEGREE: Bachelors Degree
Major: Women's Studies
Minor: Sociology
University California Santa Cruz, CA USA
GPA: 3.5
DEGREE: Associates Degree
Major: Child Development / Special Education
St. Mary's College, MN
GPA: 4.0
ADDITIONAL TECHNICAL SKILLS
Windows 2016, 2013, XP platforms. Versatile in both Mac and Windows operating systems.
Training in MS Office, Oracle, SharePoint, Visio, MS Office Suite, Lotus Notes, and HTML.
*Rosetta Database Training for Sales Outreach Activity.
*Expedition (Primavera) training.
*MS Publisher Training for Newsletter Creation.
*Remedy 7.0 Training for Problem Reporting/Issue Resolution.
*IT Project Methodology Certificate.
AREAS OF EXPERTISE:
*Project Management *Project Coordination *Event & Travel Planning *Presentations/Negotiations *Staff Management *Budget Management *Process Improvements *Streamlining Workflow *Project Parameters
*Key Resource Requirements * Newsletters *Reporting *Marketing Collateral *Competitive Intelligence *Purchasing *Software Training and Development *Sales and Marketing
ACCOMPLISHMENTS / VOLUNTEER COMMITMENTS
LANGUAGES:
*Teaching English language skills for Spanish speaking individuals in community (bilingual in Spanish).
SPECIAL PROJECTS
*PowerPoint presentations for Emerson Rosemount Corporation Annual Board Meeting.
*Provided MS Office / Outlook / Lotus Notes and Concur Expense software training for executives/staff.
*Assisting elderly with learning basic computer and e-mail skills; assisting with technology issues.
CORPORATE VOLUNTEER COMMITMENTS
*Teaching Basic Computer Skills and training clients of Wilder Corporation either at Wilder or on location at various homeless shelters within St. Paul utilizing Cummins & Wilder Mobile Computer Lab 2008-2011.
*Conducted 2009 and 2015 surveys of homeless in shelters for Wilder and the State of Minnesota.
*Volunteer for Minnesota Women's Indian Resource Center for Spring Fest and various annual community events.
*Volunteered at Girls & Science 2015 at Science Museum of Minnesota with Smiths Medical R&D Engineers.
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