Project Manager / Salesforce Admin

RAYMOND C. SAHM **** Sturm Ave

Indianapolis, IN *6201

m: 317-***-****

***.****@*****.***

LINKEDIN PROFILE

PROFESSIONAL SUMMARY

Vision-driven Project Manager/Business Analyst looking to expand my career into the Salesforce ecosystem. After leading a team through a Salesforce implementation for the past year, I feel that my skills and experience can impact the effectiveness of prospective businesses. Proven talent for aligning business requirements and strategic relationships and objectives with established and emerging technology solutions to achieve maximum impact with minimum resources. Exceptionally dedicated professional with keen interpersonal, communication, as well as budget management, resource allocation expertise ensuring successful stakeholder system implementation. TECHNICAL PROFICIENCIES

Salesforce Administration Certified (ADM201 credential id #20451387), Insightly CRM, Microsoft Office Suite

(Word, Excel, Visio, PowerPoint), Google G Suite, Microsoft Project, Asana, PMI’s PMBOK, Waterfall, Agile, SDLC, ITIL, Change Management, UAT, Test Strategy, System Documentation, WordPress, HTML, Adobe Creative Cloud, SEO, Social Media Marketing using Facebook, Twitter, Pinterest EDUCATION AND CREDENTIALS

CERTIFIED SYSTEM ADMINISTRATOR (CREDENTIAL ID #20451387) Salesforce and Deloitte Pathfinder Program

PROJECT MANAGEMENT PROFESSIONAL CERTIFIED (PMP)

Project Management Institute (PMI), Central Indiana Chapter AVILA COLLEGE, KANSAS CITY, MO

Studied COMPUTER SCIENCE while serving in USMC

PROFESSIONAL EXPERIENCE

NATIONAL VETERANS TRAINING FOUNDATION & PURPLE HEART 3, LLC, Indianapolis, Indiana, May 2018 to present DIRECTOR OF PROGRAM DEVELOPMENT

● Lead team in the development of veteran services providers and employment engagement (ATS) tool and donor management system using Salesforce NPSP / CRM and Salesforce automated process/workflow.

● Using agile system development lifecycle techniques, created custom user screens, processes, reports and dashboards to improve the outcomes of applicants and clients engaged in the NVTF supportive processes.

● Cultivate strategic relationships within government, public, and private stakeholders to encourage innovative collaboration, promote vision to support veteran service providers in Central Indiana. NR ROAD RACING, LLC, Indianapolis, Indiana, August 2012 to May 2018 OWNER & EVENT MANAGER

● Orchestrated 100+ awareness walks/runs, entertained 22,000+ participants, donated $125,000+ to charities and raised $400,000+ in sponsorships and pledges.

● Coordination with stakeholders to define and develop vision and mission, cultivating communication, ensuring client success. Directed client in effective marketing, content strategy and metrics reviews.

● Coordinate logistics, including municipal permit requirements, security and EMS planning, site/route selection, marketing/promotion campaigns, website development, SMS and SEO, runner and volunteer registration, accounting and day-of site management. HP ENTERPRISE SOLUTIONS, Plano, Texas, May 2010 to August 2012 PROJECT MANAGER/BUSINESS ANALYST

● Organized implementation of BMC Remedy Service Management (ITSM) tool within the client’s Application and Desktop Support groups.

● Pioneered global implementation of ITIL processes, standardized business requirements analysis (BRD), technical/solution design, documentation, and training for client Application Support group. RAYMOND C. SAHM Page 2

Continued HP ENTERPRISE SOLUTIONS, PROJECT MANAGER

● Merged five regional data centers into HP data center by identifying stakeholders and project management team, WBS, establishing project plans, risk assessments, and KPI/status reporting data.

● Supervised Off-Shoring Knowledge Transfer (KT) and Transition and Transformation (T&T) processes for Distribution and Returns Center support area, and assisted in their migration to a Steady State.

● Served as the pivotal driver while integrating UMG into HP culture, systems and processes.

● Managed team of 30+ with $1.5M in project budgets. UNIVERSAL MUSIC GROUP (UMG) & POLYGRAM RECORDS, Fishers, Indiana, September 1991 to May 2010 PROJECT MANAGER

● Provided steadfast leadership and motivation throughout multiple mergers and acquisitions.

● Acted as primary liaison and visible partner to various stakeholders, both internal and external.

● Lead Logistics and Distribution systems support for the world’s largest music and home video company.

● Contributed to UMG being named the NARM “Distributor of the Year” for three consecutive years.

● Team Leader of 10 IT professionals across multiple platforms.

● Formulated and monitored $750K+ annual budget, project plans and status reports for WMS application.

● Optimized operations by decreasing support and staff requirements, administering and reviewing all areas of application development and maintenance with continuous quality improvements through the development and implementation of internal SDLC.

● Collaborated with customers to define project scope, guaranteeing the satisfaction of service levels.

● Achieved corporate goals and procedures through collaboration with senior IT management.

● Delivered project management for various smaller projects, including legacy database upgrades, off and onshoring of mainframe DC and Disaster Recovery Planning and Testing.

● Streamlines Logistics and Distributions Systems during mergers and acquisitions.

● Employed enhanced WMS application in National Catalog warehouse, delivering project results on time and adhering to all user objectives including 30% improvement in space/resource utilization, substantial staff reductions, increased fulfillment rates and enriched customer service. MILITARY EXPERIENCE

UNITED STATES MARINE CORPS, July 1981 to July 1987 Sergeant (E5), MOS 4063

● Served as Natural Development Team Programmer, Analyst and Team Leader. Oversaw a team of five in Okinawa Japan, coordinating logistics and warehouse management of pre-deployment material.

● Designed, coded (assembler and COBOL) and implemented programs related to USMC’s JUMPS Manpower Management System (MMS) that supported all Marine Corp payrolls in a role in Kansas City, MO. ADDITIONAL EXPERIENCE

PREMIER ASSIGNING GROUP, Indianapolis, Indiana, April 2004 to Present OWNER/PRINCIPLE

● Founded professional organization to supply top-rate referees for area Soccer Tournament Events.

● Monitor evaluation, training, education of event rules, travel requirements, and payroll for staff. VOLUNTEERISM

● US Soccer Federation; Indiana State Referee Committee, Assessor, Assignor and Referee

● Indiana Soccer Foundation, Board Member

● Holy Cross Neighborhood Association, Executive Committee

● FACE Low-Cost Spay/Neuter Clinic, IndyFeral Volunteer

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