Service Representative Manager
Resume:
AUSTIN JAMES
**Midland Bvld Lake Ronkonkoma, NY, 11779
*********@*****.***
SUMMARY: Highly motivated, productive and analytical individual with a strong knowledge of software such as Microsoft Excel, and QuickBooks, ACL, WEKA 3, SQL and Python. Extremely responsible, with the ability to resolve complex problems in a fast-paced environment. Enjoys taking on challenging tasks and is able to perform multiple tasks. An incredible team player that is respected, well liked, and puts in extra effort to accomplish goals.
Active Top-Secret Security with SCI
Proficient in Microsoft Excel
Team Oriented
Data Analytics
Skilled in QuickBooks
Able to perform in high stress environment
EDUCATION
Long Island University
Bachelor of Science in Accountancy expected graduation MAY 2020
GPA 3.3
EXPERIENCE
Teachers Federal Credit Union
Financial Service Representative 2016- Present
Builds/strengthens member relationships by greeting members in a courteous/ professional manner, providing superior member service and responding to their questions accurately and efficiently.
Opens new member accounts, IRAs, CDs, and assists members with their banking needs by servicing existing accounts, completing loan applications, approving loans within prescribed dollar limit and disbursing funds, and troubleshooting online banking issues.
Keeps abreast of and complies with TFCU policies, procedures, guidelines. Keeps the Assistant Manager informed of activities, conditions and issues.
United States Army 2015 - 2016
Intelligence Analyst, Fort Drum, NY 2015 - 2016
Served as analyst for a multi-man team while producing analysis and key reports for multiple named operations in support of the entire organization
Analyzed and evaluated intelligence holdings to determine changes in enemy capabilities, vulnerabilities and probable courses of action
Supported multiple intelligence operations, organized military data consolidating it into intelligence report, and assisted with dissemination of strategic and tactical intelligence
Used DNI (Digital Network Intelligence)/DNR- (Dial Number Recognition) in daily operations in the efforts of exploiting vulnerabilities and real-time data for foreign communications in a high stress environment, which
resulted in the action on targets
Extracurricular
Beta Alpha Psi
Participate in meetings social events, professional events and community service to strengthened professional awareness skills and help the community.
Tutor students enrolled in accounting courses.
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