Business Intelligence Reporter

Justin Soobramoney

Business Intelligence Reporter

081*******

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Education:

**** ********* ******* *** ****** Study Course (Python or Data-warehouse) 2012-2016 Diploma in Software Development (Varsity College,westville) 2015-2015 Comptia A+, Comptia N+ (Richfield Graduate Institute of Technology) 2010 Matriculated: Diploma pass (Sastri College/Reservoir Hills) Experience:

2016-2017 Dialer Administrators (Interactive Solutions) Role Description: Controlling the Flow of data and providing Support Systems Used:

• REAL-CONNECT DIALER

• SQL SERVER

• APT (In-House Dialer Software)

• MS Excel

• MS Word

• CMS (In-house Monitoring Tool)

Tasks:

• Load Database for Call Centre (SQL)

• Run and Execute Reports for Higher Management (Excel reports / Database Reports)

• Data Manipulation on SQL Database

• Monitoring/Managing Agents Realtime Performance

• Reporting

• Providing Analysis

• Managing Call flow

• Conducting Investigations

• Automation of processes

• Creating stored procedures

• Implementing Campaign strategies

• Testing

• Searching of call recordings

• Communicating with clients daily

• Provide internal training to new staff members within the team (on day-to-day processes). 2017(July)-2018 Database Administrator (Interactive Solutions) Role Description: Maintenance of performance, integrity and security of databases. Systems Used:

• APT (In-House Dialer Software)

• SQL SERVER

• MS REPORT BUILDER

• SHAREPOINT

• MS VISIO

• MS EXCEL

• MS WORD

Tasks:

• Monitoring and maintaining Databases

• Implementing Maintenance Plans

• Reporting

• Creating live reports

• Creating stored procedures

• Creating Tasks/Jobs

• Automation of Processes

• Backing up Databases/restoring

• Managing Data

• Investigations

• Testing

• Data Cleaning

2018-2019(August) Database/Dialer Administrator (Talksure - Trading) Role Description: Data- Maintenance, integrity and security of databases, Dialer Performance SYSTEMS/PROGRAM Used:

• VICIDIALER ( Dialer System)

• SQL SERVER

• MYSQL

• VISUAL STUDIO (SSRS & SSIS)

• MS REPORT BUILDER

• MS WORD

• MS EXCEL

• PUTTY (LINUX SOFTWARE)

Tasks:

• Monitoring and maintaining Databases

• Reporting

• Creating live reports

• Creating stored procedures

• Creating Tasks/Jobs

• Automation of Processes

• Managing Data

• Investigations

• Data Cleaning

• Loading of Data

• IVR creation and Configurations

2019(August)-Current Business Intelligence Reporter (Talksure - Trading) Role Description: Maintenance of Data-Warehouse, Data Development, Analysis Reporting SYSTEMS/PROGRAM Used:

• VICIDIALER ( Dialer System)

• SQL SERVER

• MYSQL

• VISUAL STUDIO (SSRS & SSIS)

• MS VISIO

• MS REPORT BUILDER

• REPORTING SERVICES

• MS WORD

• MS EXCEL

Tasks:

• Maintenance of SSIS Packages ( Troubleshooting, Fixing & Amending)

• Maintenance of SQL Server Jobs (Troubleshooting, Investigation of Job Failures & Fixes)

• Creation of SSIS Packages (Automation of Processes, Implementation of Data Mirror’s, Reporting)

• Creating Process for Data Mirror LIVE to DWH(SSIS Package’s)

• Creation of Reports SSRS (All tiers of Reporting, High-End, Low level etc.)

• Deployment/ Maintenance of Reports (Reporting Manager, MS EXCEL,SSRS)

• Business decision Making Reporting and Analysis

• Integrating third-Party System’s within Business

• Development of End to End Projects for Business

• High-Level Investigations

Expertise:

• Excel

• Word

• Visual Studio

• SQL Server

• Sharepoint

• Android Eclipse

• Netbeans(java)

References:

Jerome Brijmohan(Interactive –Solution Dialer Manager) – 072******* Nolan Steven (Talksure-Trading Dialer Manager) – 084******* Conrad Coetzee (Talksure-BI Excutive Manager) - 082*******

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