Desktop Support Network

MARK EIDINGER

*** ***** *** ****** • Rockaway Park, NY 11694

H: 718-***-**** • C: 917-***-**** • adcs5h@r.postjobfree.com

Certified, highly skilled IT professional with extensive experience as Network/PC Administrator, PC/Desktop Support

SUMMARY OF QUALIFICATIONS

• Experience in desktop / network support and network administration

• Technical expertise in hardware/software integration, reinforced by proven ability to anticipate problems before they occur, reduced downtime when problems do occur and develop business solutions that increase efficiency, productivity and profitability.

• Strong planner, organizer, leader, and problem solver who can master new concepts quickly, incorporate the latest technology, provide formal training to end users and direct complex multi-million dollar IT projects from inception through completion.

• Excellent communication, presentation, interpersonal, and conflict resolution skills. Adept at establishing a productive rapport with diverse individuals and staff levels, from computer operators to executives.

• Enthusiastic, highly motivated and challenge-oriented. Able to work independently or as part of a team.

• Make and test CAT 5 & 6 Cables (whips). Use Crimping tools &M66 & M100 punch-down tools.

CERTIFICATIONS

Microsoft: MCSE, Win 10 MCSA, MCP: Win 2K & NT4 Server & Workstation

Apple: ACSP 10.14

Novell: CNA & CNP 3.X, 4.X and 5.X

Cisco: CCNA & CCNP Expired

COMPUTER SKILLS

Networking: Windows 2000 Server and Professional, NT 4.0 Server and Workstation, Novell 5x/4x/3x

Software: SCCM, WSUS, Heat Call Center, MDT, Windows 10, Windows 7, Windows 2000,Windows NT Windows XP, DOS, Windows Registry, MS Office 2013 Professional, MS Office 2010 Professional and early versions, MS Visio & MS Project

Hardware: Dell & Compaq desktops, Dell & Compaq Laptops, HP, Lexmark and, Panasonic LaserJet Printers and Xerox and Sharp Multipurpose machines, HP, Brother Canon Fax Machines and scanners, Android, Apple devices and Blackberries

WORK HISTORY

TEKsystems Part Time 11/25/19 – 11/27/19

• Backed up user’s data, Imaged PCs to Windows 10

Insight Global IT Service Management Comp. Part Time 4/19 – 5/19

• Backed up user’s data, updated BIOS, imaged PCs & laptops to Windows 10 and replaced PCs at Goodwin Procter

Robert Half Part Time 4/18 – 8/18

• Backed up user’s data, Imaged PCs to Windows 10 and replaced PCs at Hofstra University.

Primma LLC/Administrators for the Professions, Roslyn, NY 1/2006-1/2018

Help Desk Technician, Level II

• WSUS Administrator, SCCM, Imaging PCs using USMT, Heat Call Logging. Provided help desk / Desktop and network support for in-house and remote users. Supported Xerox and Sharp Multipurpose machine, Dell PC and HP printer PCs ran Win 2000, Win 7, MS Office Professional 2003, 2010 & 2013. Onbase and in house applications that used Internet Explorer as an interface. Made CAT 6 cables (whips).

• Documented various procedures.

M. E. Consulting Inc., Belle Harbor, NY 1998-1/2006

Consultant - (Mckinsey & Company, SIAC, Time Warner, Bank of America, AnnTaylor Stores and other companies)

• Built, Configured and supported Windows 2000 Servers (Active Directory), Windows NT 4 Servers and Novell Servers 4.X & 5.X (NDS).

• Provided helpdesk and desktop support, supported printers, PC and laptops running Windows 2000, XP, NT4, and 98, MS Office Pro 95, 2000 & XP, MS Outlook, Lotus Notes, WordPerfect and Dbase III.

• Setup and supported Palm Pilots and Blackberries.

• Upgraded and image PCs and laptops to Windows XP Professional, 2000 Professional and NT 4 using Ghost. Repair or replaced client’s PCs, laptops and printers.

MARK EIDINGER PAGE 2

• Installed servers, printers and PCs onto Novell (NDS & NDPS), Windows 2000 (Active Directory) and Windows NT networks that were using TCP/IP or IPX/SPX.

• Installed service packs and patches on servers, PCs and laptops.

• Provided support for Cisco switches and routers.

• Made and tested CAT 5 Cables (whips).Helped installed and supported Linksys, NetGear WIFI equipment and modems.

• Designed company backup schedules and responsible for backing up company’s servers and maintained the backup logs.

• A Plus instructor.

Digital Transport Inc., New York, NY 1989–1991, 1993 - 1998

Network Consultant

• Designed, installed, upgraded, managed and documented Novell and Windows NT networks.

• Diagnosed and fixed networks, servers, and workstations problems.

• Created login scripts and user profiles for Novell and Windows NT networks.

• Designed backup systems and created backup schedules and logs.

• Managed the rebuilding of a floor’s network wiring at Citibank. It included the running of cables, the wiring of the network wiring closets and placement of equipment in the closets.

• Migrate users on a Novell 3.12 server to a Windows NT 3.51 server and workstation running Windows 3.1 to workstation running Windows NT 3.51.

• Upgraded hardware and software on Novell and Windows NT servers, Windows NT workstations, Windows 98 and Windows 95 PCs.

• Provided desktop support for Windows NT4/98/95/3.1 PCs and other software.

• Involved in multiple restacks (relocations), managing some. Advised Planners, performed site surveys. Supervised electricians in the wiring of PWD rooms and the installation equipment. Disconnected, packed, unpacked, reconnected and test, servers, workstations, network and local printers. Provided move supported.

• Helped setup wiring closet. Installed switches, punched down cables using M66 & M100 tools. Made and tested CAT 5 Cables (whips)

Find /VSP, 625 6 Avenue, NY, NY 1992 - 1993

Network Administrator/PC Support

• Network Administrator and Engineer for a Novell network.

• Provided desktop support, and help-desk support for the company.

• Assembled and configured Compaq servers and clone PC desktops, SynOptics Concentrators, network and local printers.

• DaVinci email administrator.

• Managed complete rollout of desktops and servers, delegating work to junior staff members.

• Advised on all software and hardware purchases. Responsible for all hardware and software upgrades.

• Designed and deployed a disaster recovery plan for the network. Responsible for performing daily backups and the keeping of the backup logs.

• Ran and tested network cables from the desktop to the wiring closet.

Conserva Resources, Inc., Staten Island, NY 1991–1992

Network/PC Consultant

• Provided Network Administration and Network Engineering support for clients with Novell networks.

• Advised on the purchases of hardware and software.

• Installed and tested network and stand-alone applications.

• Inventoried PCs and desktop communications assets, and implemented a barcode inventory/asset management system at Triborough Bridge and Tunnel Authority.

• Installed and configured numerous hardware devices and peripheral components on Novell servers and PCs.

• Provided technical support and help-desk support.

EDUCATION

A.A.S. in Apply Science (Computer Programming), LaGuardia Community College, LIC, NY,

Dean’s List,

B.S. in Psychology, Bradley University, Peoria, Ill

Volunteer Work

Assembly of CAT5 cable and configuration of networked computers for the NYC Medical Examiner’s main office in Manhattan, NY after 9/11 disaster.

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