Support Engineer
Resume:
IBM Certified System Administrator
IBM Messaging Specialist
Lawson Brown
adcs34@r.postjobfree.com
Solutions-oriented IT Professional with proven success designing, implementing and integrating cost-effective, high-performance technical solutions to meet challenging business needs.
Expert knowledge of IBM MQ administration and IIB, supported on Windows, UNIX and Mainframe operating systems.
Proven Team Leader that motivates and coordinates resources to achieve goals.
Experience managing enterprise IT projects and day-to-day change management requests.
Recognized as the “go-to-person” for resolution to technical issues.
Organized, take-charge professional with follow-through abilities and detail orientation, able to plan and manage projects from conception to successful implementation.
Outstanding communication skills; interfaces effectively with upper management, vendors, staff, peers and users.
Strong technical background with a solid history of delivering outstanding service.
Genuine commitment to quality and customer satisfaction.
Professional experience
UMB – SOA Systems Engineer II (7/18 – Current)
Position’s primary responsibility is to lead support for IBM MQ, IIB, DataPower, ITXA & WESB infrastructure for Application Development layer. Support responsibilities include all phases of implementation from application integration and design, throughout testing to live production environment enablement. Managed middleware architecture includes cluster and point-to-point messaging designs on various Windows, UNIX and Mainframe platforms.
First Data Corporation – Systems Engineer II (12/14 – 07/18)
Position’s primary responsibility is to lead support for IBM MQ & Apache Active MQ infrastructure for Application Development layer. Support responsibilities include all phases of implementation from application integration and design, throughout testing to live production environment enablement. Managed middleware architecture includes cluster and point-to-point messaging designs on various Windows, UNIX and Mainframe platforms.
iCal Industries – Integration Architecture (05/14 – 12/14)
Position’s primary responsibility is to provide Team Leadership & Support IIB and IBM MQ administration. Team Leader and support responsibilities include:
•Scheduling, Design, Change Management, Installation, Design, Test, Implementation and Production Support for team of 4.
In addition to technical skills used, soft skills utilized for project management efforts such as upgrading IIB and IBM MQ. Managed middleware architecture includes cluster and point-to-point messaging designs on various Windows, UNIX and Mainframe platforms.
Sears Holdings Corporation – Technical Integration Specialist (11/13 – 05/14)
Position’s primary responsibility is to provide support for IBM MQ. Support responsibilities include:
•Design, Change Management, Installation, Design, Test, Implementation and Production Support for Data Integration.
•Additionally, role encompasses:
•Project management, OS support, and departmental liaison across technical and business unit, support procedure development, proof of concept testing, change management, training.
•Day to Day tasks include:
•Software and OS upgrades, 24 x 7 support, IBM MQ administration on Windows, UNIX, Linux and MAINFRAME.
Digital Intelligence Systems (Sears Holdings Corporation) – Software Engineer III/MQ Analyst (5/13 – 11/13)
Position’s primary responsibility is to provide support for IBM MQ & IIB. Support responsibilities include:
•Scheduling, Design, Change Management, Installation, Design, Test, Implementation and Production Support for Data Integration.
Additionally, role encompasses project management, OS support, and departmental liaison across technical and business units. Specific tasks include software and OS upgrades, 24 x 7 support, IBM MQ administration on Windows, UNIX, Linux and MAINFRAME.
MasterCard Worldwide – Senior Engineer, Systems Support, Messaging Architecture (11/12 – 05/13)
Position’s primary responsibility is to provide support for IIB and IBM MQ and provide IBM MQ training.. Support responsibilities include:
•Scheduling, Design, Change Management, Installation, Design, Test, Implementation and Production Support for Data Integration.
•Additionally, role encompasses:
•Project management, OS support, and departmental liaison across technical and business unit, support procedure development, proof of concept testing, change management, training.
Day to Day tasks include:
•Software and OS upgrades, 24 x 7 support, IBM MQ administration on Windows, UNIX, Linux and MAINFRAME
Home Depot (Technocrats) –IBM MQ SSL Enablement, Training & Administration (07/10 – 10/2012)
•Position’s primary responsibility is to enable SSL on WMQ infrastructure in all software life cycles in large-scale enterprise environments and provide basic WMQ support. Peripheral responsibilities for endeavor is to document entire effort strategy, design and maintain document repository. Additional requirement is to create support plan and testing approach. Enablement efforts are executed on UNIX, Mainframe, Linux, Tandem, AS/400 and Windows. WMQ versions include 5.3, 6.0 and 7.0.Daily responsibilities include:
•SSL Enablement – activities, certificate management, WMQ design, implementation and support. Basic PKI Concepts utilized in SSL enablement efforts
•Build Overlapping Cluster – leveraging WMQ resources, implement overlapping cluster design.
•WMQ Administration – activities include WMQ troubleshooting on issues impacting WMQ Cluster and non-clustered resources utilized in various environments. Root cause identification and resolution, WMQ object creation, alteration and management. MQMon, Tivoli and THD scripting are used in administration in addition runmqsc and REXX panels on MVS/OS390 systems.
•Testing – activities include Master Test Plan creation, Test Case creation utilizing JCL & UNIX scripts. Testing managed by HP Quality center, where test’s are executed and test results recorded.
•Process Development – Responsible for creating, testing and documenting all steps and procedures in managing SSL certificates and enabling SSL on MQ Series.
•Change Management – responsible for liase with Change Captain and system documentation for WMQ changes in Production environment.
•Training – Responsible for training WMQ Admin, RACF Security and Application groups on SSL concepts, certificate management and SSL enablement on WMQ.
•Documentation Repository – activities include creating all Enterprise SSL Enablement & Support guide. Testing strategy, Master Test Plan and testing resources. Documentation repository stored on Sharepoint site.
•Technical POC for SSL Enablement Project – Responsible for departmental interface for project status updates, external resource requisition and testing efforts.
ATTech/Embarq – IBM MQ Administrator & Batch Support (08/09 – 11/09)
Position’s primary responsibilities were provide support for IIB, IBM MQ and Batch job administration. WMQ & WMB support duties included, integration design, installation, testing, implementation and on-going support. WMQ & WMB productions ran on both UNIX and Mainframe platforms, v6*. Batch support duties included utilizing Control-M tool to monitor batch jobs on UNIX. Additionally responsible for all WMQ Change Management efforts.
Accenture – IIB/IBM MQ Administrator & Training (04/08 -12/08)
Position’s primary responsibility is to provide Team Leadership & Support IIB and IBM MQ administration. Team Leader and support responsibilities include: Scheduling, Design, Change Management, Installation, Design, Test, Implementation and Production Support for team of 4. In addition to technical skills used, soft skills utilized for project management efforts such as upgrading IIB and IBM MQ.Managed middleware architecture included cluster and point-to-point messaging designs on various Windows, UNIX and Mainframe platforms.
Sungard – Principle Technical Specialist (07/06 – 12/07)
Primary responsibility included team leadershipand day-to-day support of IBM MQ infrastructure. As Team Lead I was tasked with developing IBM MQ support procedures for Tier 1, 2 and 3 support levels. Coordinated efforts in understanding DMZ and its impact on IBM MQ.Completed projects& changes included:
• Project Management
•IBM MQ SME for Re-hosting project
•Enterprise wide transition for IT infrastructure to move one OS platform to another.
• QPASA implementation
•Evaluated, recommended, designed monitoring strategy, implemented and maintained QPASA.
• Installation and support of IBM MQ 6 on AIX.
• Design of performance enhancing solutions for messaging infrastructure.
• Creation of WMQ repository which documented WMQ infrastructure.
Perficient, Inc. – Lead Technical Consultant (01/06 – 7/06)
Perficient Projects
Luxottica Retail WBIMB Technical Architect (5/1/06 – 07/06)
•Delivered or assisted in delivery of the following QSR JAD Sessions WBIMB Development, WBIMB Administration, WMQ Development, WMQ Administration
•Planned setup and installed WBIMB in development environments on Windows XP platform.
•Planned setup and installed WBIMB in Staging/UAT environment on AIX 5.3 platform.
•Trained Luxottica resources on installing WBIMB & WMQ in the development environment on Windows XP platform.
•Provided direction and input on connectivity options for the Legacy Applications and Enterprise Service Bus (ESB).
•Assisted in Development and Staging environment builds.
•Primary resource for Education delivery.
IIBs “For Developers” v6 Education
Developed courseware and delivered content for a three day class via custom VMWare images operating in Windows 2000.
• Developing training course for WMB V6 for Developers
•Provide training for WMB V6 for Developers.
•Assisted in training clients on WBIMB V5.
State Farm Insurance, Technical Analyst (05/04 - 12/05)
•Team Lead of 6 member team accountable for initiating, defining, planning and implementing all IBM Messaging performance analysis efforts at State Farm.
•Concurrently, defined roles and responsibilities WMQ/WMB Performance group and WMQ Performance Analyst.
o Additionally, researched, evaluated, recommended, purchased and implemented WMQ/WMQ Workflow/WMB performance analysis tool.
•Provided performance analysis support to production and non-productions environments.
•Worked closely with projects ranging from Proof of Concepts to Application Implementation to provide direction and support regarding IBM messaging products.
•Responsible for working with Network resources team in determining impact on firewall and DMZ.
•Credited with initiating IBM MQ/WMQ Workflow/WBIMB performance analysis effort at State Farm.
•Responsible for relationship development across enterprise with IBM Messaging resources.
•Mentored and trained new WMQ performance analyst.
•All Change Management requests managed with CVS and Service desk.
ATI/Citizens Bank, WMQ Administrator (02/03 -08/03)
As the Team Lead of 3 member team for IBM MQ administration I was responsible for determining direction and strategy for WMQ design, deployment, implementation, support & capacity planning. In addition to team lead responsibilities, I was accountable for 24x7 WMQ support on W2K, AIX, Mainframe and resolving issues with applications interfacing with WMQ utilizing HA and WMQ Clustering.
•Responsible for implementing Candle Omegamon across all platforms (AIX, Windows, Mainframe) as WMQ monitoring solution.
•Responsible for infrastructure process development such as, Enterprise Support Service Level (SLA) and support procedures.
•Responsible for Problem Management and all daily monitoring of WMQ using Candle Management System.
•Supervised all change/change management requests for IBM messaging subsystems utilizing CVS and Service desk tools.
Sprint PCS, Software Engineer III/WMQ Administrator (03/01 - 11/02)
Member of team of 6 accountable for analyzing, troubleshooting and resolving internal and external customers/client issues interfacing with WMQ. I was also responsible for daily administration duties, support and monitoring WMQ. I used troubleshooting techniques and product skills to identify root cause of messaging issues. In addition to creating them I was responsible for implementing the solutions in the appropriate environment. Additional responsibilities included defining WMQ procedures, providing WMQ admin support for projects in the Dev, Test and Prod Test environments.
•24x7 support of enterprise wide applications.
•Development of the environmental support utilities using UNIX shell scripting and PERL.
•Assisted in implementing WMQ Repository that stores relative environmental, application and contact information that was critical to WMQ Administration.
•Responsible for the installation of BMC Patrol for WMQ on UNIX platform with lead WMQ Administrator.
•Worked with Network engineers for direction in configuration of MQ Series that impacted DMZ and firewall.
•Responsible for the installation of WMQ 5.2 upgrade across all UNIX and Windows platforms.
•Tasked with Change Management liaison and coordinate all changes to MQ Series utilizing PVCS and Remedy ticketing system.
Solutions Point/Sprint PCS, Software Engineer (09/00 – 03/01)
As a member of the Production Support team, it was my responsibility to support the availability of Production environment. I identified root causes of problems impacting the Production environment and implemented solutions to resolve those problems.
•Provided 24x7 tier 3 support of Operational Data Layer/Enterprise Integration data-brokering applications and environment.
•Support and monitored C and C++ applications running on multiple UNIX platforms
•Provided support in Development, System Test, Product Test, Staging and training.
•Reported, tracked and resolved issues via Remedy trouble ticketing application.
•Assisted in development of UNIX and SQL monitoring and troubleshooting utilities.
•Developed infrastructure processes including, SLA’s, support escalation and on-call support schedule.
Black & Veatch Solutions Group, Application Support Specialist (06/98 – 09/00)
As the Team Lead for I was accountable for all Helpdesk duties, I was tasked with defining direction, determining strategies to meet set goals. Concurrently, responsible for administering, optimizing and support internal LAN/WAN infrastructure consisting of Windows and AIX.
Provided tier 1 & 2 support across the network with consisted of over 5,000 local users and a number of international clients.
Platforms included Windows NT 4.0/95/98 and AIX UNIX
Utilized multiple tools to assist in daily tasks such as Quintus ticketing system and SQL Server.
Technical Summary
Skills
Software
• IBM MQ v5.x: Windows, AIX, HP, Sun, iSeries, OS/390 & Mainframe
• IBM MQ v6: Windows XP, AIX 5.3, Sun, iSeries, OS/390 & Mainframe
• IBM MQ v7: Windows, AIX, HP, Linux & Mainframe
• MQSI V2.1: Windows and HP
• IIBV5x: Windows, AIX, HP, Sun, Linux &Mainframe
• IIB V6: Windows, AIX, HP, Sun, Linux & Mainframe
• IIB V7: Windows, AIX, HP, Sun, Linux & Mainframe
• IBM MQ Workflow v3x: Windows, AIX, Sun-Solaris, & Mainframe
Operating Systems & Frameworks
Windows 95/98/2000/2003/NT/XP, SUN, AIX, HP, Mainframe, OS 390
Databases & Others
DB2, Oracle, Sybase, SQLServer, CICS, IMS
Software Tools
Tivoli Enterprise Portal, Candle Management Workstation, Remedy, Peregrine, Quintus, HP Openview Service Desk, BMC Patrol WMQ, BMC Mainview WMQ, Omegamon for WMQ, Wily Introscope, QPASA for WMQ/WMQ Workflow/WBIMB, PC Anywhere, Reflection X, Documentum, TSO, PVCS, CVS, HP Quality Center, MQMon, Venafi, Clearcase
Languages & Scripting
• JCL, PERL, UNIX, C, C++, Java
Professional Training
IBM IBM MQ System Administration Mainframe
IBM IBM MQ System Administration Distributed Platforms,
IBM IBM MQ Workflow,
IBM IIB,
oIIB
Wily Introscope
BMC Mainview
AIX
BMC Patrol
QPASA
SQL
Object Oriented Programming
Mainframe
TSO
HP
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