Raj Sidhu

Scrum Master

adcs30@r.postjobfree.com 480-***-****

Summary of Qualifications

A Certified Scrum Master possessing several years of experience in effectively collaborating, facilitating, leading and coaching multiple Scrum teams and an Expert at driving the adoption and enforcement of Scrum rules, removing impediments and fostering self-management. • Capable of bringing overwhelming enthusiasm and awareness to projects, applying expert judgment to the removal of impediments, keeping teams focused and delivering success in rapidly evolving and dynamic environments.• Experience with comprehensive understanding of all phases of Test Life Cycle, including requirements gathering, test planning, scheduling, testing, defect tracking and reporting. • Strong communication skills and team dynamics, excellent organizational skills, a goal oriented attitude, and a quick learner with a high degree of motivation. • Proven ability to work collaboratively and focus the team to commit towards achieving dynamic goals. Hands-on technology professional accustomed to working in complex, project-based environments.

Selected Skills & Proficiencies

Agile Principles Tasking Meetings/ Retrospectives Story Based Development

Project Management Relative Estimation Conflict Resolution

Iteration/Sprint Planning Meetings Communications Agile/Scrum Methodologies

Strategic Planning Process Documentation Process Improvement

Project Status Quality Assurance Prioritizing/Multi Tasking

Streamlining Efforts Documentation Skills Technical Skills

PROFESSIONAL EXPERIENCE

PetSmart, Arizona 10/2018-Current

Scrum Master

Project Description : Worked on Prism Project. PetSmart Reservation System (Prism). Pet Salon and PetsHotel. Managed three teams on the Salon Project. (UI, Salesforce and Integrations). On PetsHotel managed two vertically sliced teams on the Agile Release Train .

Duties :

Work closely with clients, project manager, core team members and other project stakeholders throughout the Software Development/Testing Life Cycle

Co-manage product backlogs of Multiple Project Teams

Facilitate scrum meetings, Setup Sprints, Sprint Planning, Spring retrospectives

Manage agile project management tool (Jira)

Setup and facilitate Releases

Capture and support story creation, facilitate story breakdowns, and capture estimates

Track sprint metrics (e.g. velocity, defects, sprint goals, etc.)

Utilize information radiators such as burndown charts

Collaborate with leadership, peers, business partners, and product owners

Anticipate and respond to changes in direction, priority, and sprint performance

Ensure team members update their tasks and log time in the project management tool

Resolve roadblocks for the team

Apply sprint metrics to facilitate planning and forecasting

Use considerable judgment to determine solution and seek guidance on complex problems

Work independently under minimal direction with strong work ethic

Strong communication skills and sense of teamwork

T Mobile/Metro PCS, Arizona 03/2013-10/2018

Scrum Master

Worked closely with clients, project manager, core team members and other project stakeholders and providing leadership throughout the Software Development/Testing Life Cycle

Facilitated all agile ceremonies efficiently to help team realize the value of the meetings.

Facilitated discussion, decision making, and conflict resolution.

Built a trusting and safe environment where problems can be raised and resolved

Worked to proactively manage risks, assumptions, issues, and dependencies, ensuring that they are identified, coordinated, mitigated or escalated as necessary.

Worked with Product Owner and Development Team to facilitate effective sprints by removing impediments and ensuring that stories are ‘sprint ready.

Reviewed current agile processes, demonstrate servant-leadership while guiding the team to improve their processes while challenging them to innovate.

Assisted with the development, establishment, and enforcement of quality assurance measures and testing standards for new applications, products throughout their development and product lifecycles

Logged both test results and bug reports

Executed test plans and test scripts for accurate measures of the products performance

Enabled conversion accuracy by verifying converted data from legacy systems

Managed Test results and defects using Microsoft Test Manager and Team Foundation Server (TFS)

Prepared defect report as per severity and priority and responsible for scheduling bug triage meetings for resolution of the defects.

Provided walk through of the functionality after completion of SIT to all the project stakeholders during Show and Tell meetings.

Created, documented, and maintained functional test cases and other test artifacts like test data and data validation

Reviewed function and design specifications to ensure full understanding of individual deliverables and Ensured validated deliverables meet functional and design specifications and requirements.

Coordinated with process owners to ensure proper processing and due-diligence of customer complaints and issues

Strong experience in working both in the Waterfall and Agile methodologies. Continuously worked with the Project team on refining the user stories in the Backlog

Cricket Wireless, Arizona 06/2008-03/2013

Software Quality Assurance Analyst

In collaboration with the project team, devised the test objectives, organizational test policies, test strategies and test plans

Created, implemented, and documented test cases to identify bugs and rewrite requirements.

Developed, documented and maintained functional test cases and other test artifacts like the test data and data validation

Tracked the status of defects and provided a status report during daily meetings

Prepared and executed functional and regression testing

Created and executed test cases, logged and assigned defects, and kept track of the defect status

Assisted the Automation team in devising the approach for test automation, when test automation is appropriate and planned the effort, provided input into tool selection, and ensured team training occurs

Led, guided and monitored the analysis, design, implementation and execution of the test cases, test procedures and test suites and all other Testing related activities.

Validate that user expectations are achieved during the testing process.

Review user requirements documents to ensure that requirements are testable.

Maintain cooperative relationships with developers and communicate with both technical and nontechnical stakeholders

Documentation of complex test scenarios and testing the software against the scenarios, UAT, and Regression Testing

Ensured proper configuration management of the testing software and traceability of the tests to the critical business capabilities.

Ensured the test environment and associated test data is put into place before test execution and managed during test execution.

Scheduled tests for execution and then monitored, measured, controlled and reported on the test progress, the product quality status and the test results, adapting the test plan and compensating as needed to adjust to evolving conditions.

Provided summary reports on test status. Responsible for weekly status reports, monthly status reports, end-of-sprint reports,

Contributed to high-reliability technology releases as a result of thorough testing that helped maintain system highly secure and confidential

Provide a recommendation prior to code release based on testing results.

Coordinated with different teams for required test data from different interfaces.

Communicated effectively with software design team, quickly gaining their respect and becoming a valued, "go-to"

Flavors Express Inc • Tempe, AZ 09/2005-06/2008

BA / PM

Maintained operations by preparing policies and standard operating procedures (SOPs); implementing production, productivity, quality, determining and implementing system improvements

Led and managed operations teams of four responsible for inventory management, vendor management, accounting and cost analysis, usage report development and evaluation, variance analysis and enabling corrective actions. Designed and conducted internal focus group studies to identify and implement Glendale district operations process improvement opportunities

Collaborated with local agencies, sponsors, to develop fundraising events across the district

Co-lead the overall HR function, including recruiting, resource selection, orientation, training, planning, assigning, scheduling, coaching, monitoring, appraising, planning and reviewing compensation actions and in enforcing policies and procedures

Acted as the key liaison across all functional areas, including business units, information technology and

Outside vendors

Supported monthly and yearly financial closing activities, developing financial forecasts, budget and performed other ad-hoc analysis as requested by senior leadership

Exceeded the overall financial targets by managing day to day operations

Encouraged and maintained a strong positive environment and developed a strong team

Maintained safe, secure and healthy facility environment by establishing and enforcing sanitation standards and procedures, complying with health and legal regulations and maintaining security systems

Responsible for user training, writing user training manuals and all system training documentation

EDUCATION

Bachelors of Arts• Punjab University, Chandigarh, India 2000

Major in Political Science and Sociology

Certifications/Accomplishments

Scrum Master Certified (SMC)

Scrum Fundamentals Certified (SFC)

Agile Master Certified (AMC)

Metro PCS – Recognized for my efforts and collaboration on the various projects.

LANGUAGES SPOKEN

Multilingual with a proficiency in English, Spanish, Hindi, and Punjabi

TOOLS AND METHODOLOGIES

SalesForce

WorkBench

ServiceBus

Responsys

Vibes

Aimia

Swagger

Jira

Confluence

ServiceNow

MS Office Suite

MS Visio

TFS

Microsoft Test Manager

HPQC

QTest (QA Symphony)

MS Project

Agile and Waterfall SDLC Methodology

Scrum Methodology

Microsoft SQL Server

POS

Sharepoint

Postman

Apim

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