Project Coordinator, Customer Success

Professional Summary

Skills

Work History

ALISON WONG

Marina del Rey, CA 90292 510-***-**** *************@*****.*** I enjoy taking on creative or people-centered problems that call for an imaginative, original solution. Driven young professional who has managed website launches, people, marketing, reputation and social campaigns who enjoys spearheading projects and events.

Team Leadership and Project Management

Delegating projects & tasks in Salesforce

Full Recruiting Life Cycle

SEO & SEM Analysis

Facebook, Instagram, Twitter, Google my

Business, and Yelp marketing

Google Docs, Calendar and all G Suite

Applications

Microsoft Excel

Aug 2019 - Current

Santa Monica, CA

Customer Service Representative

Wells Fargo

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Cultivated customer loyalty, promoted repeat customers and improved sales. Provided account services to a high volume by managing numerous transactional operations including deposits, loan payments, checking cashing/clearing and issuing withdrawals Executed a wide variety of regulatory procedures and maintained a perfect record for financial accuracy, audit standards and logistical measures.

Apr 2017 - Apr 2019

Santa Monica, CA

Team Lead of Implementation

PatientPop

Lead of implementation managers at PatientPop, the first growth-focused marketing platform that accelerates new patient growth for small to medium size healthcare providers by automating practice marketing

Proven track record of promotions every 6 months, from Implementation Manager to Jr. Project Manager to Team Lead

Launched 250 websites since start date, earning the company over $1 million in annual revenue. Top Education

Project Manager based on number of websites launched, customer satisfaction, and internal teams. As team lead, I mentored, interviewed, trained new hires, presented to executives, spearheaded new processes, assigned and lead team projects while managing team goals weekly, monthly, and quarterly. Lead projects to completion cross functionally with Content, Design, Marketing, Engineering, and QA to ensure Health Care provider's websites and marketing campaigns launched in less than 21 days Oversaw project completion for 100+ websites monthly Initiated and launched a new hire training playbook that was adopted companywide for the implementation department

Apr 2015 - Apr 2017

San Francisco, CA

Client Relationship Manager

Kforce Inc

Top new business ventures Account Manager in San Francisco bringing in 117K in Gross Profit. Promoted to lead the entertainment and retail vertical for Kforce Los Angeles after working for the company for only a year.

Took on Sephora as a cold account and successfully placed Kforce in Sephora's Top 5 Vendor Management Program in 6 months.

Met directly with IT and Marketing Executives of Sephora, Nike, American Eagle, Sony, Red Bull North America to identify resources, understand projects, application releases, and hiring needs in order to deliver fully qualified candidates for company wide initiatives. Managed full recruiting lifecycle from candidate and client sourcing, salary negotiation, onboarding, hiring, and firing.

Sep 2013 - Mar 2015

San Francisco, CA

Manager

Abercrombie & Fitch

After joining Abercrombie & Fitch's management team, San Francisco was #2 in the company for Gross Profit Sales over the 2015 Holiday Season.

Promoted to Store Manager of Abercrombie & Fitch San Francisco, the largest store on the West Coast and strategically managed operations for over 120 in house personnel. Top Recruiting Manager in the region, bringing in an average of 20 candidates into the interview process a week through campus, personal, and in-store recruiting. 2014

Santa Barbara, CA

BA: Communication

University of California Santa Barbara

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