Management consultant
Resume:
Frank Burden Jr
Professional Summary
Multi-talented Management Consultant, consistently
rewarded for success in planning and operational
improvements. Proven success in operational
excellence and organizational development with
keen understanding of elements of business.
Recognized for inspiring management team
members to excel and encouraging creative work
environments.
Work History
Fraud and Claims Operations Manager
Wells Fargo, Atlanta, GA
Administered staff performance evaluations
monthly and yearly.
Selected, trained and developed a new
production staff of 15 team members.
Conducted employee meetings, fostering career
progression and promoting professional
development.
Evaluated and implemented of departmental
performance standards.
Managed budget dollars for LOB Team(s).
Participated and/or manage related
departmental processes and projects.
Performed periodic evaluations of departmental
performance standards.
Proven leader with ability to effectively manage and engage teams to achieve results.
Good Data analytical skills with high attention to detail and accuracy.
Effectively collaborating and partnering across
teams to mitigate risk.
Contact
Address
McDonough, Georgia,
30253
Phone
*****.******@***.***
www.linkedin.com/in/fran
k-burden-jr-80b8221b
Skills
Project Management
Excellent
Business Process
Excellent
Customer Service
Excellent
Budgeting
Excellent
SQL
Basic
Teamwork/ Collaboration
Excellent
Business Consulting
Excellent
Business Analysis
Excellent
Management Consulting
Excellent
2018-02 -
Current
Facilitated implementation of department
policies/procedures to maximize efficiency and
customer service, and ensuring compliance with
government regulations.
Educated team on new fraud trends and effective
ways to identify them with weekly training bulletins.
Performed monthly, and quarterly fraud risk audit of processed items to be able to coach and
continually educate team member's for increased
awareness.
Conducted Business contingency plan meeting to
remain prepared to provide continuous services to
customers in emergency situations.
Expert knowledge of competitive and third party
products and translated knowledge into business
strategy.
Supervised employees to high performance levels
in cross-functional matrix management structure.
Collaborated with team to define business
requirements for organizational processes, achieve productivity standards while adhering to accuracy
standards.
Led complete review of operational costs and
potentially wasteful practices, resulting in minimal cost increases as company headcount and
business volume skyrocketed.
Monitored multiple databases to keep track of all company inventory.
Conducted analysis to address deficiencies which led to operational efficiency gains.
Operations Manager
Wells Fargo, Atlanta, GA
Ensured that department Key Performance
Indicator (KPI) deadlines were consistently met.
Managed and performing corporate wide Risk
Control Matrix and Access Review System monthly
and quarterly ensuring that the Corporate and
Departmental policies and procedures are
consistently being met.
Oracle
Basic
2012-01 -
2018-02
Managed daily operations functions to ensure
timely completion of paperwork, reports and end-
of-day functions to mitigate risk.
Performed managerial human resource duties to
include payroll administration, effectively
communicating with human resources consultants
to ensure corporate policies are followed.
Reported daily volume, adjustments and nightly
close out times to departmental access database
which is tracked corporate wide via a SharePoint
site.
Managed production workflow to ensure that
staffing resources were correctly utilized and make recommendations or adjustments as needed.
Managed all essential duties and responsibilities of the Vault Tellers I and II and the Senior Accounting Clerks.
Managed a team of 35 Cash Vault team within
the department to stay on task and meet
performance goals on all productivity KPIs.
Communicated effectively with Internal and
External departments to achieve company-wide
goals and report productivity by analyzing monthly reports to ensure unit cost of employees and
productivity is met.
Communicated effectively to team members the
different operational support core competencies
that the company that help each department to
continually achieve success.
Facilitated monthly coaching, counseling and
discipline employees.
Effectively communicated with courier partners
weekly and monthly changes in order to minimize
customer impact.
Performed closing manager checklist ensuring all the received work was accounted for.
Ensured that all work that was received on a given day was processed or accounted for prior to end
of day.
Mentored departmental work directors on
managerial duties of the closing manager.
Directed day-to-day operations by spearheading
implementation of short-term and long-term
strategies to achieve business plan and profitability goals.
Devised business and technology strategies to
create performance metrics, reporting, and
analysis systems in support of investigative
operations.
Operations Manager
Wells Fargo, Atlanta, GA
Ensuring that department Key Performance
Indicator (KPI) deadlines were consistently met by utilizing MS Excel to conduct nightly reports for
customer reconciliation adjustments.
Printed and sent reports to business and personal customers.
Managed and performed corporate wide Risk
Control Matrix and Access Review System monthly
and quarterly reviews in accordance with the
Corporate and Departmental policies and
procedures.
Responsible for ensuring departmental employees
are following rules, regulations and standards as
well.
Documenting any customer issues and memos in
Microsoft Word to send to customers along with
adjustment.
Receiving daily automatic online reconciliation
reports and verified data listed is correct before making any adjustments.
Then via company-wide depository correction
system made adjustments into company-wide
access database.
Reporting daily volume, adjustments and nightly
close out times to departmental access database
which is tracked corporate wide SharePoint site.
Ensuring completed work and reports are
2007-11 -
2011-12
delivered to upper management and escalate
documents to proper department with correct
instructions.
Oversee production workflow to ensure that
staffing resources were correctly utilized and make recommendations or adjustments as needed.
Manage daily operations functions to ensure
timely completion of paperwork, reports and end-
of-day functions to mitigate risk.
Directing employees of Encoding Team and
Image Mark department to stay on task and meet
performance goals on all productivity KPIs.
Pulling reports from access database to analyze
data and spreadsheet to compare peaks and
valleys to ensure productivity is consistent through out the month.
Relaying productivity reports to upper
management and finding any solutions to fix any
issues.
Providing outstanding leadership, guidance, and
development of a 22-member Encoding team and
18-member Image Mark staff.
Identifying, addressed and resolved attendance
issues in accordance with the guidelines provided
by the companies Human Resources department.
Clearly defined and communicated goals,
deadlines and expectations to team as well as
held team accountable.
Communicate with Internal and External
departments to achieve company wide goals and
report productivity by analyzing monthly reports to ensure unit cost of employees and productivity is
met.
Drive team diversity results to support an inclusive culture throughout the company.
Improved representation, development and
retention of talent across groups.
Responsible for finishing work after hours as
necessary.
Result: Helping to make Atlanta item processing
department to achieve operational success by
consistently meeting daily and monthly goals.
Education
Masters of Science: Business
Administration, Human Resource
Management
University of Phoenix - Atlanta, Georgia
Bachelors of Science: Business
Administration, Information Systems
University of Phoenix - Atlanta, Georgia
.
2013-01 -
2015-10
2009-11 -
2011-07
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