OMS/WMS Business Quality Analyst
Resume:
Muthuswamy Ganesh
Business Quality Analyst
• Around 5 years of experience in software support, Testing, Quality Assurance, Supply Chain Management with good exposure to Manhattan Associates WMS & PkMS as well as IBM Sterling, WCS &Call Center.
• Result focused and customer-oriented development lead with professional expertise in designing development strategy, planning, estimation and effort for large/complex projects.
• Strong understanding of development principles and process, experienced with both agile and waterfall software development life cycle including requirement gathering, analysis, design, development, testing, and implementation.
• Expert in Manhattan WM and IBM OMS solutions and have successfully designed and implemented across various application development projects.
• Good understanding of end to end flow of supply chain domain.
• Understand the business needs & functional requirements and translate to user stories.
• Ability to communicate effectively and influence internal and external customers.
• A highly motivated individual & team player with excellent communication and ability to relate with people at all levels.
• Managing and handling onsite and offshore teams/consultants. Personal Info Experience
Phone
***********@*****.***
Date of birth
02-28-1991
Skill
Vendor Management
Program Management
Data Analysis Strategic
Planning
Communication Skills
Software
Manhattan
PkMS/WMS
(AS400)
IBM Sterling/
Call Center
IBM WebSphere
Commerce
Oracle SQL/400
Expert
Advanced
Advanced
Advanced
Sep 2018 -
Present
Aug 2015 -
Sep 2018
Senior Business Analyst
Datson 360, Springfield-MO
• Worked with business as well as IT to understand the business flows as well as technical flows for Call center and Sterling OMS.
• Created 800 tickets in HP ALM; consisting of business process tickets, functional tickets, performance tickets and transitional tickets; which depicted the new OMNI merged flow for call center and OMS.
• Provided business details as well as tech details for all the tickets with mockups and flow diagrams.
• Vast knowledge on the business process of B2B and B2C orders to bring OMNI on board for call center and OMS
• Presented effective solutions and plan, by providing cost benefit analysis with supporting data, to business operations and IT teams using agile methodology including Sprint Planning, Backlog Grooming, Sprint Demonstrations/Presentations and Retrospectives.
• Coordinated updates, changes and on-going maintenance to OMS, WCS and Call Center systems with IT as well as IBM vendor.
• Analyze current system and identify risk mitigation strategies.
• Performed Unit testing and User Acceptance testing with end users.
• Provided training to end users on Call Center systems and procedures.
• Act as IT liaison to Corporate IBM and OMS implementation teams.
• Active Discussion and Participation in all cycles of SDLC. Senior Quality Analyst
E-byte technologies, Memphis-TN
• Involve in requirement study, design, development, testing and implementation of Manhattan WMS for client.
• Defined, analyzed and evaluated parts of master data feeds including item feed, vendor feed, store feed, inbound process including PO request from host, creating vendor ASNs in GT nexus application and creating Shipment ASNs, PIX flows, outbound process, waving, picking, packing, Manifesting, Shipping, etc.
Proship - Rate
shopping
Transportation
Management
System
Descartes - Final
Mile Delivery
LM System
Defect
Management
Tools - JIRA
Windows
Word/Excel
C/C++
Education
Advanced
Advanced
Advanced
Advanced
Advanced
Expert
Advanced
• Responsible for adding/maintaining System configurations and jobs in Manhattan WMS, Proship and LMS for any project in the test box and production.
• Understanding of functional overview of MHE System, RF technology and LMS.
• Vast knowledge on 850, 860, 856, 810 and 864 EDI transactions/interfaces between host systems and other target systems
• Utilized JIRA for test plan execution; executing test cases and scripts, documenting test results, and logging defects to be reported to Manhattan Team.
• Strong understanding of automation using selenium in
• Facilitate meetings between different stakeholders and project team to constant updates on QA execution for notable projects.
• Validating Wave Header, Item Update, Case Content, Case Maintenance, and other MHE messages in WMS.
• Execution of Retail Regression Scenarios including setting up appropriate data and request Allocations from Host team for both SIT and E2E TCs, Consuming TRG files, Releasing Allocations from RMS and bridging and executing type I and II allocations in Manhattan WMS
• Active involvement with Production Support team to analyze and provide solutions on production bugs.
• Prepare Unit Test Plans, Unit test results, System test plans/results for different flows from WMS to other applications (Proship/LMS/Descartes).
• Participate in both Waterfall and Agile Methodologies to deploy successful products.
• Attended daily meetings and triage calls to discuss defects and share priorities.
• Responsible for leading onshore and offshore team for test execution and reporting in SIT, End to End, Regression, and UAT cycles. Notable Projects
• One Inventory Expansion - Implemented omni inventory across the Retail and DTC side of business. Serialized Barcoding - Implemented GS1 barcodes across all the shipments coming from domestic and international vendors, for tracking the shipments.
• Dynamic Carrier Services - Implemented rate shopping tool to DC's, in order to determine the cheapest mode of shipping a carton.
• Customer Order Visibility - Implemented Customer Order visibility in CCUI, for customer care to have more information on any kind orders.
• Buy Online Ship from Store - Implemented buy online ship from store feature for customers ordering from stores and E-com websites.
• 2 - Domain Merger - Implemented solutions to merger applications across 2 domains along with OMNI solutions.
Embry Riddle Aeronautical
University
Master's of Science in Aerospace
Engineering
Hindustan University
Bachelor's of Science in Aerospace
Engineering
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