Martin L. Chettle

Profile

Competent Solutions Architect - Information Technology (I.T.) and Technical Support Representative with extensive experience in systems design, implementation and support, EAS, Windows Server, Exchange, IIS, OWA, SQL Server, SharePoint, administering Windows based networks, performing system setups, daily backups, connectivity, hardware and software troubleshooting, network virus inoculation, and file/print/terminal server and workstation performance optimization, repair and configuration.

Professional Experience

Bowman Fellows Group (BFG)

2018- Present

I.T Field Service Technician

Perform connectivity and hardware troubleshooting and repair;

Identify and repair hardware issues in a POS environment; Replace Servers, Switches, routers, scanners, scales, pin pad, printers and work stations

Assure all other on-site support services and repairs are completed by verifying operations and maintaining required quality levels and documenting work performed

Maintain real time updates on all assigned active tickets

Liaise with Help Desk on escalated issues

Prepare field reports, as required

Investigate and diagnose customers issues by using technical expertise in a timely and professional manner

Hewlett Packard Enterprise, Ottawa, On

Jul 2013 – Oct 2017

Solutions Architect - Information Technology

Technical Lead for HPE's Email, and File Archiving Cloud solutions. Worked with groups across Enterprise Services (ES) to bring solutions to market which leveraged Autonomy Software

Architected and developed Archiving solutions as-a-Service and for on client premise implementations

Conferred with clients to identify and document requirements, conducted business and technical studies, designed, developed, integrated and implemented information systems business solutions

Provided advice on information systems strategy, policy, management, security and service delivery

Developed and implemented policies and procedures throughout the software development life cycle (SDLC) to maximize the efficiency, effectiveness and overall quality of software products and information systems

Worked with Product Management and Architects to develop detailed technical specifications

Created and prepared RFP Responses to private and public I.T. opportunities

Wrote technical reports, project updates and prepared Statements of Work (SOWs)

Responsible for project scheduling, time sheets and expense claims

Provided weekly project status reports

Supported and engaged the global community of Archiving practitioners and became an integral part of an Archiving competency leadership program

Actively contributed to the development and management of repeatable Archiving implementation methodology, accelerators and Solutions

Environment: Autonomy Consolidated Archiving (ACA), Digital Safe, Data Base Administration, Supervisor, Autonomy Legal Hold/e-Discovery, IDOL, HPCA, HPRM, EAS, Exchange 2012, MS Server 2008, HP Discovery, Networks, Servers, VMWare

Reference # 2

MicroLink LLC an HP Company, Washington DC

Client – Social Security Administration (SSA)

Jul 2011 – Jul 2013

Solutions Architect - Information Technology

Responsible for design, project management, delivery support of Enterprise Archive Solution (EAS) and Autonomy Compliance solutions for private sector and government agencies such as Social Security Administration (SSA), McAfee, US DoD, McKesson, and The White House

Accountable for the completion and support of complex E-Mail/File archiving projects and operations for clients

Ensured projects were delivered on schedule, within budget, with quality results

Performed client relationship management role. Developed a successful team culture that led to a collaborative, sharing and synergistic environment

Managed functional requirements, evaluating alternative and strategic technology solutions to resolve client business problems

Participated in regular project review meetings and reported status to clients and stakeholders

Managed changes to scope and requirements using a formal change control process

Managed project issues and risks

Prepared detail plans for the technical design, implementation phases of E-Mail Archive Systems IT projects

Lead requirements analysis sessions with clients to determine information needs, processing rules, procedures and decision flows

Recruited highly qualified permanent and contract staff to ensure staffing levels and project results met client expectations at all times

Provided weekly project status reports to client, using project status (green/yellow/red) methodology

Environment: HPCA, ACA, EAS, Exchange 2012, MS Server 2008, IDOL, HPRM, HP Discovery, Networks, Servers, VMWare, SQL RDBMS, HTTP Internet, MS Project, SOW

Reference # 1

Autonomy-ZANTAZ, Ottawa, On

Feb 2004 – May 2011

Technical Support Representative

Responsible for direct customer support on all issues regarding (EAS) Enterprise Archive Solution

Communicated electronically and in person with customers experiencing issues, to determine and document problems experienced

Consulted user guides, technical manuals and other documents to research and implement solutions

Emulated or reproduced technical problems encountered by users

Diagnosed and troubleshot complex client service problems involving inter-operability with other software

Provided solutions and training to users in response to identified difficulties

Provided business systems, network and Internet support to users in response to identified difficulties

Collected, organized and maintained a problems and solutions log for use by other technical support analysts

Participated in the redesign of applications and other software

Maintained lab environment to replicate customer systems for troubleshooting and training based on virtualization platforms

Managed customer escalations

Worked directly with the product management team to ensure all issues and matters were identified and resolved promptly

Environment: HPCA, ACA, EAS, Exchange 2012, MS Server 2008, IDOL, HPRM, HP Discovery, Networks, Servers, VMWare, SQL RDBMS, HTTP Internet, MS Project, SOW, MS Project, Rackmount, MS Outlook, Word, Excel, PowerPoint, Personal Computers, Servers, MS Project, MS Office

Educational Background

Office System Technology

Certificate

Algonquin College of Applied Arts and Technology - Ottawa, Ontario

Graduated with Honours

Key Courses:

APICS Certification Program:

Networking Fundamentals

Linux Operating Systems

PC Systems Technology

IT Security Fundamentals

Professional Development and

Certificates

Vendors specific Certification Programs:

Zantaz Certified EAS essentials course

Zantaz Certified Advanced Troubleshooting course

Zantaz Certified Advanced Systems Engineer course

Autonomy Consolidated Archive (ACA) Essentials

Autonomy Consolidated Archive (ACA) Systems Administrators

Autonomy IDOL Essentials

Hewlett Packard Consolidated Archive Architect (HPCA)

Hewlett Packard Structured Data Manager (HP SDM) Essentials

Network Security Specialist Certificate

CDI College of Business & Technology

Key Courses

Implementing windows 2000 network infrastructure

Designing Windows 2000 Active Directory

CCNA

Red Hat Linux 9.0

Implementing and Administrating ISA Server 2000

Implementing and Administrating Exchange Server 2000

Phase 4 Integration Project

Oracle DBA Certification Programs

Enterprise Information Systems Inc.

Certificates of successful completion:

DBA Fundamentals I

DBA Fundamentals II

Data Modeling SQL &PLSQL

Microsoft Systems Engineer Certification

Wave Technologies International

Certificates of successful completion:

MCP

MCSE

MCSE+ Internet

Skills and Attributes

Systems and Network Administration Tools and Competencies

Windows active directory, DNS, DHCP, Exchange, IIS, OWA, Microsoft SQL Server. Microsoft Windows Server and MS SharePoint 2012/2008/Microsoft Windows 10 workstation

CCNA, Novel 4.0, HPE/Autonomy/Zantaz’s Email, File and database HPCA, HPDM, HPRM, HP Discovery, Autonomy Supervisor, EAS, ACA, Net Backup, VMWare Beyond Compare, Anti-Twin

Office Tools

MSOffice, MS Excel, MSWord, MS PowerPoint, MS Exchange, MS Outlook, Internet Explorer, MS Project, Access, FoxPro

Security Clearance

Secret II

Language Skills

English

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