Martin L. Chettle
Profile
Competent Solutions Architect - Information Technology (I.T.) and Technical Support Representative with extensive experience in systems design, implementation and support, EAS, Windows Server, Exchange, IIS, OWA, SQL Server, SharePoint, administering Windows based networks, performing system setups, daily backups, connectivity, hardware and software troubleshooting, network virus inoculation, and file/print/terminal server and workstation performance optimization, repair and configuration.
Professional Experience
Bowman Fellows Group (BFG)
2018- Present
I.T Field Service Technician
Perform connectivity and hardware troubleshooting and repair;
Identify and repair hardware issues in a POS environment; Replace Servers, Switches, routers, scanners, scales, pin pad, printers and work stations
Assure all other on-site support services and repairs are completed by verifying operations and maintaining required quality levels and documenting work performed
Maintain real time updates on all assigned active tickets
Liaise with Help Desk on escalated issues
Prepare field reports, as required
Investigate and diagnose customers issues by using technical expertise in a timely and professional manner
Hewlett Packard Enterprise, Ottawa, On
Jul 2013 – Oct 2017
Solutions Architect - Information Technology
Technical Lead for HPE's Email, and File Archiving Cloud solutions. Worked with groups across Enterprise Services (ES) to bring solutions to market which leveraged Autonomy Software
Architected and developed Archiving solutions as-a-Service and for on client premise implementations
Conferred with clients to identify and document requirements, conducted business and technical studies, designed, developed, integrated and implemented information systems business solutions
Provided advice on information systems strategy, policy, management, security and service delivery
Developed and implemented policies and procedures throughout the software development life cycle (SDLC) to maximize the efficiency, effectiveness and overall quality of software products and information systems
Worked with Product Management and Architects to develop detailed technical specifications
Created and prepared RFP Responses to private and public I.T. opportunities
Wrote technical reports, project updates and prepared Statements of Work (SOWs)
Responsible for project scheduling, time sheets and expense claims
Provided weekly project status reports
Supported and engaged the global community of Archiving practitioners and became an integral part of an Archiving competency leadership program
Actively contributed to the development and management of repeatable Archiving implementation methodology, accelerators and Solutions
Environment: Autonomy Consolidated Archiving (ACA), Digital Safe, Data Base Administration, Supervisor, Autonomy Legal Hold/e-Discovery, IDOL, HPCA, HPRM, EAS, Exchange 2012, MS Server 2008, HP Discovery, Networks, Servers, VMWare
Reference # 2
MicroLink LLC an HP Company, Washington DC
Client – Social Security Administration (SSA)
Jul 2011 – Jul 2013
Solutions Architect - Information Technology
Responsible for design, project management, delivery support of Enterprise Archive Solution (EAS) and Autonomy Compliance solutions for private sector and government agencies such as Social Security Administration (SSA), McAfee, US DoD, McKesson, and The White House
Accountable for the completion and support of complex E-Mail/File archiving projects and operations for clients
Ensured projects were delivered on schedule, within budget, with quality results
Performed client relationship management role. Developed a successful team culture that led to a collaborative, sharing and synergistic environment
Managed functional requirements, evaluating alternative and strategic technology solutions to resolve client business problems
Participated in regular project review meetings and reported status to clients and stakeholders
Managed changes to scope and requirements using a formal change control process
Managed project issues and risks
Prepared detail plans for the technical design, implementation phases of E-Mail Archive Systems IT projects
Lead requirements analysis sessions with clients to determine information needs, processing rules, procedures and decision flows
Recruited highly qualified permanent and contract staff to ensure staffing levels and project results met client expectations at all times
Provided weekly project status reports to client, using project status (green/yellow/red) methodology
Environment: HPCA, ACA, EAS, Exchange 2012, MS Server 2008, IDOL, HPRM, HP Discovery, Networks, Servers, VMWare, SQL RDBMS, HTTP Internet, MS Project, SOW
Reference # 1
Autonomy-ZANTAZ, Ottawa, On
Feb 2004 – May 2011
Technical Support Representative
Responsible for direct customer support on all issues regarding (EAS) Enterprise Archive Solution
Communicated electronically and in person with customers experiencing issues, to determine and document problems experienced
Consulted user guides, technical manuals and other documents to research and implement solutions
Emulated or reproduced technical problems encountered by users
Diagnosed and troubleshot complex client service problems involving inter-operability with other software
Provided solutions and training to users in response to identified difficulties
Provided business systems, network and Internet support to users in response to identified difficulties
Collected, organized and maintained a problems and solutions log for use by other technical support analysts
Participated in the redesign of applications and other software
Maintained lab environment to replicate customer systems for troubleshooting and training based on virtualization platforms
Managed customer escalations
Worked directly with the product management team to ensure all issues and matters were identified and resolved promptly
Environment: HPCA, ACA, EAS, Exchange 2012, MS Server 2008, IDOL, HPRM, HP Discovery, Networks, Servers, VMWare, SQL RDBMS, HTTP Internet, MS Project, SOW, MS Project, Rackmount, MS Outlook, Word, Excel, PowerPoint, Personal Computers, Servers, MS Project, MS Office
Educational Background
Office System Technology
Certificate
Algonquin College of Applied Arts and Technology - Ottawa, Ontario
Graduated with Honours
Key Courses:
APICS Certification Program:
Networking Fundamentals
Linux Operating Systems
PC Systems Technology
IT Security Fundamentals
Professional Development and
Certificates
Vendors specific Certification Programs:
Zantaz Certified EAS essentials course
Zantaz Certified Advanced Troubleshooting course
Zantaz Certified Advanced Systems Engineer course
Autonomy Consolidated Archive (ACA) Essentials
Autonomy Consolidated Archive (ACA) Systems Administrators
Autonomy IDOL Essentials
Hewlett Packard Consolidated Archive Architect (HPCA)
Hewlett Packard Structured Data Manager (HP SDM) Essentials
Network Security Specialist Certificate
CDI College of Business & Technology
Key Courses
Implementing windows 2000 network infrastructure
Designing Windows 2000 Active Directory
CCNA
Red Hat Linux 9.0
Implementing and Administrating ISA Server 2000
Implementing and Administrating Exchange Server 2000
Phase 4 Integration Project
Oracle DBA Certification Programs
Enterprise Information Systems Inc.
Certificates of successful completion:
DBA Fundamentals I
DBA Fundamentals II
Data Modeling SQL &PLSQL
Microsoft Systems Engineer Certification
Wave Technologies International
Certificates of successful completion:
MCP
MCSE
MCSE+ Internet
Skills and Attributes
Systems and Network Administration Tools and Competencies
Windows active directory, DNS, DHCP, Exchange, IIS, OWA, Microsoft SQL Server. Microsoft Windows Server and MS SharePoint 2012/2008/Microsoft Windows 10 workstation
CCNA, Novel 4.0, HPE/Autonomy/Zantaz’s Email, File and database HPCA, HPDM, HPRM, HP Discovery, Autonomy Supervisor, EAS, ACA, Net Backup, VMWare Beyond Compare, Anti-Twin
Office Tools
MSOffice, MS Excel, MSWord, MS PowerPoint, MS Exchange, MS Outlook, Internet Explorer, MS Project, Access, FoxPro
Security Clearance
Secret II
Language Skills
English