Desktop Support Technician

SUMMARY OF QUALIFICATIONS

PROFESSIONAL EXPERIENCE

WORK HISTORY

CURTIS AGUINAGA

Have obtained a confidential, public trust clearance. Experienced and Detailed Technician skilled in maintenance services. Demonstrating keen sense of skill to every customer. Known for best-in-class work and great problem-solving skills. Whether face to face or in remote, i am a well experienced computer technician. Reliable Technician with undeniable troubleshooting, customer service and analytics skills coupled with more than 5 years of experience. Bilingual and effective in meeting safety compliance. Energetic professional gifted at analyzing issues on service calls and finding effective solutions. Courteous and cordial with expertise in building client rapport. Looking for Technician position within the information technology sector.

Adept at handling network, security and computer hardware problems with a flexible and detail-oriented approach. Familiar with Windows workstation and Cisco Switching environments and able to learn new information quickly to maximize performance.

Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Windows user. Boost system performance by thoroughly evaluating and correcting different hardware and software issues. Maintenance and repair

Troubleshooting

Issue resolution

Deadline Compliance

Problem resolution

Customer interaction

Equipment maintenance

Great team player, i consider myself more of a

follower than a leader. I like being part of a team and assisting in everything they need

Experience with migrations and active directories

Software diagnosis

Data entry

Technical issues analysis

Remote access technology

System upgrades

CISCO router management

Data backup and retrieval

02/2020 - 03/2020

Software Tester

Transcore - Middle River, MD

Performed load and database testing.

Looked beyond testing scripts to check software for interconnected problems not covered by Glen Burnie, Maryland 21061 • 443-***-**** • ****************@*****.*** established specifications.

Identified and tracked defects with [Software] and supported developers in resolving problems by completing additional tests.

Reviewed requirements and specifications to understand software design standards. Collaborated with developers and product owners to stay current on product features and intended functionality.

Evaluated software for functionality, form and usability. Managed quality and success of individual development deliverables. Supported test review, defect control and configuration management within delivery pipeline. Gathered data on integration issues and vulnerabilities and reported all findings, including improvement recommendations.

Coordinated work with various teams to solve problems and improve efficiency for software testing and automation.

Developed, implemented and maintained automated testware for scripts, functions and programs to boost testing efficiency.

04/2019 - Current

Desktop Support Technician

IRS - Washington, DC

Removed malware, ransomware and other threats from laptops and desktop systems. Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.

Helped streamline repair processes and update procedures for support action consistency. Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Explained technical information in clear terms to non-technical individuals to promote better understanding.

Configured hardware, devices and software to set up work stations for employees. Documented all transactions and support interactions in system for future reference and addition to knowledge base.

Provided solutions to operations issues for users of Windows and other classified software, working closely via phone, email, live chat and web teleconference with end users. Engaged end users and answered questions via email, phone, website live chat and in forums. Collaborated with vendors to locate replacement components and resolve advanced problems. Analyzed Hardware and Software issues to identify troubleshooting methods needed for quick remediation.

Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.

04/2016 - 04/2019

Technician

RJ's Computers Repair. - Glen Burnie, Maryland

Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.

Used diagnostic tools to identify hardware failures and replace non-functional components. EDUCATION

Linked computers to network and peripheral equipment, including printers and scanners. Collaborated with vendors to locate replacement components and resolve advanced problems. Removed malware, ransomware and other threats from laptops and desktop systems. Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

06/2016 - 03/2019

Center Control/ Janitor

Bowl America - Glen Burnie, Maryland

Mowed, trimmed and maintained exterior building spaces on regular schedule. Completed hard floor maintenance, including stripping, sealing and finishing of cleaning materials. Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness. Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures. Protected and maintained carpets with regular steam cleaning and shampooing. Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.

Cleaned, vacuumed and dusted all areas of the building to maintain organized, professional appearance for employees and clients.

Worked on team of multiple staff members to service multiple lanes and rooms daily. Stripped and refinished hard surface floors to maintain quality condition and appearance. Sanitized, cleaned and scrubbed restroom fixtures and surfaces in detail. Cleaned offices and common areas, emptied trash and restocked supplies in restrooms. Trained junior maintenance professionals on correct repair and cleaning procedures. Promoted building security by locking doors and checking electrical appliances for safety hazards. 11/2014 - 03/2016

Computer Technician

Compu Computers - Glen Burnie, MD

Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.

Updated and installed new software.

Refurbished used computers and technological equipment, saving companies money. Wrote reports on computer statuses and maintenance jobs. Disassembled computers to perform diagnostics and check for repair needs. Maintained usually 4 or 5 company computers daily by performing updates and repairs. Researched and identified problems with computers and advised staff and clients on plans of action. Demonstrated increased knowledge of company products and equipment. Diagnosed and troubleshot problems, repairing and restoring machines to peak performance. Documented all changes and actions in computer-based tracking system. Explained diagnostic findings to customers and outlined repair or service options. Expected in 12/2020

Bachelor of Science: Computer Networks And Cybersecurity University of Maryland - University College - Hyattsville, MD I am still going here for the proper education and training. Expected to graduate this fall Majoring in Computer Networks and Cybersecurity

2018

Associate of Arts: Transfer Studies

Anne Arundel Community College - Arnold, MD

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