Customer Service Care
Resume:
Christian P. Ordonio
#** **** ***** **** ****** Hill, Baguio City
********@*****.***
Personal Information:
Age: 31 y/o
Sex: Male
Civil Status: Single
Height: 5’5’’
Weight: 50kgs
Date of Birth: November 1, 1988
Place of Birth: Kalibo, Aklan
Citizenship: Filipino
Education:
College:
Pines City Colleges
Magsaysay Avenue, Baguio City
Bachelor of Science in Nursing (2006 – 2010)
High School:
Saint Louis School of Aurora Hill Incorporated
Aurora Hill, Baguio City
1st – 4th year (2002 – 2006)
Elementary:
Saint Louis Laboratory Elementary School
Bonifacio Street, Baguio City
Grade 1 – 6 (1996 – 2002)
Work Experience:
1.SITEL Baguio Philippines
-AT&T Technical Support Specialist – 6 Months (May 2010 – October 2010)
-BERLITZ Certified
2.IBM Makati Daksh - Ayala Avenue, Metro Manila
-Sprint General Customer Care Specialist – 9 Months (November 2010 – August 2011)
-J.D Powers Best In Customer Service Award
3.Allied Web Design – Leonila Hill, Baguio City
-Websales Outbound Specialist – 1 Year and 6 Months (September 2011 – March 2013)
4.Teleperformance Philippines – SM Fiesta Strip, Baguio City
-Sallie Mae and Navient Customer Care Specialist – 2 Years and 1 Month (April 2013 – May 2015)
-Escalations Team – 4 Months
-Top 15% Performing Agents in the Company (Servicing and Sales)
-Assistant Team Leader for at least a year
-Top Seller
5.Telegenix Voice Services – G/F SAJJ Building Rimando Road, Baguio City
-Assistant Sales Executive/Senior Team Leader – 1 Year and 2 Months (September 2015 – November 2016)
-Online Shopping (75% Outbound and 25% Inbound) – Sales, Customer Service and Billing
-Top Seller
6.IHG Baguio – Camp John Hay, Baguio City
-Reservation Sales Specialist – 7 Months (January 2017 – September 2017)
-Elite Specialist of the Quarter
Skills:
Efficient in delivering World Class Customer Satisfaction
With good leadership skills and can work under pressure
Able to handle Team and provide updates through modules
Good Communications Skills
Initiated Balanced and Accurate Information regarding Account Development
Easily Trained and Operation Focused
Presented a cheerful and helpful manner with clients and colleagues
Produced quarterly reports detailing account growth
Managed listening and assistive directions for corporate clients
Management and Leadership Skills: Works Independently, Effective in Problem Solving, Organized in Workload
Technical Skills:
Experience with Windows 95 - XP, Mac OS, Microsoft Office, Internet Explorer, Outlook Express and database applications.
Honors and Awards:
-Dean’s Lister in College (Pines City Colleges)
-Scholar of Honorable Congressman Mauricio G. Domogan (MGD – EFAP)
-Berlitz Certified
-J.D Powers Best in Customer Service Award
-Top 15% Performing Agents in the Company (Servicing and Sales)
-Top Seller
Objectives:
-To apply for any position related to my previous job experiences and to be engaged in leadership development.
Character References:
1.KM Briones (Team Manager – IHG Baguio)
IHG Building, Camp John Hay, Loakan Road, Baguio City
Contact #: 099********
2.Adnan Monseur (Operations Manager – Telegenix Voice Services)
G/F SAJJ Building Rimando Road, Baguio City
Contact #: 092********
3.Aubrey Norial (Colleague - Teleperformance Philippines)
SM Fiesta Strip, Baguio City
Contact #: 090********
I therefore attest that the foregoing information mentioned above is true to the best of my knowledge
Contact this candidate