Desktop Support Customer Service
Resume:
Jorge A Grijalba
San Antonio, TX 78254
Phone: 210-***-**** Email: ********.*****@*****.***
OBJECTIVE
Currently seeking a position as an IT Desktop Support, where I can utilize my vast technical skills and partake as a team player to advance within a reputable company.
TECHNICAL SKILLS
Experience using various computer hardware system configuration and LAN/WAN management.
Perform routing and preventing maintenance all PC and equipment, including patches, virus and security updates.
Install and setup PC, printers, scanners and others related equipment.
Help and service desk functionalities including managing incident calls.
Active Directory Users and Computers Management.
Ability to manage various operating system concepts (Windows XP, Windows 8 & 7, 10 Server 2003, and Mac).
Ability with setup and removal of computer equipment while keeping accurate documentation of system outages.
Ability to install software, hardware, peripherals and components, such as monitor, keyboards, printers and disk drivers.
Ability to maintain operations schedule, back up and various systems printers.
Troubleshooting system errors to ensure the completion of all required jobs.
ADDITIONAL SKILLS
Proficient in Spanish & English (Read, speak and write)
Microsoft word, Excel, Visio, Power point.
Hac-King-Do Cyber Security Martial Arts Training Program.
EDUCATION
Master’s degree Information System: Graduate 2015
University of Phoenix
Bachelor’s degree Information Cyber Security Systems: Graduate 2013
ITT Technical Institute, San Antonio TX
Associate degree Computer Network Administrator: Graduate 2009
ITT Technical Institute, San Antonio, TX
EMPLOYMENT HISTORY
CompuIntegration Company, Corpus Christi, TX Dec 1, 2015 to present/part-time/subcontractor.
Servers, Desktops, Laptops, Workstations, Networking troubleshooting
Firewall and routers Set Up.
Backup procedures and Antivirus troubleshooting.
Anti-spyware solutions.
System Optimization
ESET NOD32 smart security installation and troubleshooting
Data Integration and Maintenance procedures.
Performs help-desk and remote installations support
Support users and information management on proper hardware-software utilization,installation and users access.
Works closely with team members to offer excellent client service and support to others
TWC/Spectrum Company, San Antonio, TX Dec 18, 2009 to Present
Engineering Technician III
Safety operates power material handling equipment.
Senior knowledge on computers, telephone and installation cable
Trouble shooting modems and cable boxes
Performs help desk and remote installations support
Utilize ticketing system to document and prioritize work.
Manage connectivity test
Set Cisco VOIP phones
VMware Installation procedures.
Internet data Exchange
Support users and information management on proper hardware-software utilization, installation and users access.
Organizing and completing assigned tasks according to the priorities
Interact with internal and/or external escalation resources to resolve complex technical issues
H.E.B Company, San Antonio, TX Sept 07, 2009 to Dec 17, 2009
Shipping & receiving area.
Safely operates power material handling equipment to accurately select and palletize load
Support and deliever customer's needs products
Maintain cordination among shipments
Customer Services support
Attending college from 2006 to 2009
Peer Bearing Company, Chicago, IL May 26, 2004 to May 30, 2006
Lead
Shipping & receiving area.
Responsible for monitoring up to 15 employees and their duties.
Supports and participate in the continuous assessment process to improve the quality of care and services provided.
Scheduling production and purchasing supplies.
Customer Service
Contact this candidate