Network Engineer Manager

Deepika V

Mail id: **************@*****.***

Contact no: 904-***-****

PROFESSIONAL SUMMARY

• 3 years of experience in Order management and Fault management.

• Adopt at working in multidisciplinary team & integration with strong leadership, Self-motivated and innovative skills.

• Proven ability to solve problems and meet deadlines in a demanding environment. WORK EXPERIENCE

Senior Associate 2016 to 2019

Experience – 3 years

Tata Communications Transformation solutions -Ambattur, Chennai Worked as Associate.

• Interaction, issue handling and Client support for order delivery.

• Assigning engineers and coordinating onsite team for order flow.

• Allocation, Raising, cancelling and managing orders.

• Planning, scheduling, tracking orders.

EDUCATION

Bachelor of Science 2013 to 2016

University of Madras - SIET College

Justice Basheer Ahmed Sayeed College for Women – Chennai Computer Science

DOMAIN EXPERTISE

• Client support

• End user support

• Issue tracking systems (ITS)

• Fault management

• Systems administration

• Incident Management

• Order Management Analysis

TECHNICAL SKILLS

Software

• Advanced Excel

• MS word

• BMC Remedy

• OMS

• Amdocs

• Putty

• Cramer

• EOSS

Programming languages

• C, C++

PROJECTS INVOLVED

Title: Vodafone – RAN UK

Role 1: PDIM(Project implementation and delivery manager) Tools/IDE : BT Openreach, DB, Excel.

Duration : 8 months

Description:

o Coordinating PMO, Planning, Circuit designing team and completing the routing for Orders. o Analyzing, scheduling, Tracking order details from Engineers in UK for delivering the order. o Raising router request in Cisco and configuring the routers with Network Engineer in UK. Role 2: Order Tracker and Analyst

Tools/IDE : Putty, Amdocs, Cramer

Duration : 6 months

Description:

o Tracking and resolving issues related to BT, Fiber and Microwave orders o Analyzing end to end process.

o Handling defects as part of the development.

Role 3: Order Management Analyst

Tools/IDE : EOSS, OMS, BMC Remedy, Tie Pair, DQ999 Duration : 1 year and 8 months

Description:

o Documentation and mail tracking for orders.

o Maintaining database and issue handling the non-fluid orders o Working with tools such as OMS, Remedy to create IT tickets on behalf of customer. PERSONAL DETAILS

Date of birth : 08.06.1996

Gender : Female

Marital Status : Married

Languages known : Tamil, English, Malayalam and French Nationality : Indian

DECLARATION

I hereby declare that all the above furnished statements are correct and true to the best of my knowledge. I assure that I will carry out my job to the fullest satisfaction of all superiors. PLACE: Chennai

DATE: (DEEPIKA V)

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