Engineer Support

RESUME

Name: Mageshwaran N

E-mail: **********@*****.***

Cell : +91-994*******

Objective

To achieve excellence in the support engineering to be integral part of the organization where my trails and caliber will be suitably rewarded and grow together with the organization. Professional Summary

I have completed CCNA Routing & Switching. Looking for a job in same profile also I have basic knowledge about Windows servers & troubleshooting. Networking experience

Routing Protocol: PPP, IGRP, EIGRP, OSPF, RIP, BGP, route redistribution, IP Routing, HDLC, PPP, Multilink, Static Routing

Key skills : Computer Networking, Configure Router &Switch, Windows Routing and windows networking

Design LAN& WAN, Sites/ Subletting, DNS, WINS, DHCP (DORA), ARP.

WAN technologies: Frame Relay, Non-Broadcast network using Frame-Relay.

VLAN, DTP, Inter-VLAN routing, Virtual Private Network (VPN), MPLS.

Hardware: Catalyst 2960 / 3550 / 3750 / 4500 / 6500 series switches, 3845 / 3745 / 2821

/ 2600 Series Cisco routers

APL Logistics India Pvt.Ltd. IT infrastructure Analyst support L1 engineer India Computer and Communication Division.

August-2016 to Present

Roles and Responsibilities

Maintained and administration servers of HP ProLiant ML380 G9.

Updating Group policy manually. Basic experience in IIS Server.

Giving folder or Drive permission for a particular user

Installation, Configuration and Administration of AD Server.

Managing Users and groups in windows server Active Directory.

Managing Active Directory Services.

Managing user’s Account Creation and Account deletion, Account unlock, password Reset

User Account Delegation Request.

Using Group Policy, console and Managing client systems and Administration project requirements.

Monitoring and Supporting ILO4 HP server Manage engine tool.

Monitoring and generating user’s logs and Complaint machines reports.

Configuring and managing printer server.

VMware virtual server and Client OS installation and Configuration and deploy the Host.

VMware snapshot and maintain templates.

Configuration and maintenance of Windows 2008R2 and 2012R2 file servers.

File server: User Shared Folder- Sharing and security permissions

Weekly basis Data Backup using NT Backup tool.

Remote administration of servers for any problem across offices related to Microsoft Windows operating system.

Understanding of IT security, risk management, identity and access management, and privileged access management.

Knowledge of high availability and business continuity solutions for enterprise systems

Ability to learn the processes, systems, and tools used in a complex enterprise infrastructure

Managing and resolving request with the SLA Time using @Services now Help Desk ticket tool.

IT Asset Management, Application deployment.

Client: APL India PVT Ltd. Chennai,

Windows Service Desk

December 2014 to August 2017(payroll - Dynacons System and solutions Pvt. Ltd.)

File server: User Shared Folder- Sharing and security permissions.

Installation & Troubleshooting Symantec updates and managing their agent.

Technical Support for all project related Application Software

Good experience in video and audio conference support and coordinate with vendor Voice

& ISP

Supports end users with their computing needs by resolving trouble tickets and fulfilling Employee requests for application and system support.

Expertise in troubleshooting hardware and operating system related issues

Installing and Troubleshooting Knowledge of Microsoft Products, Browsers, Java

Live meeting, Remote Installation Services.

File and printer sharing services

Good experience on installation & troubleshooting of desktops/laptops and printers

Also, responsible for supervision of backup and disaster recovery operations.

Created and implemented recommendations to improve scalability and performance.

Report on metrics for server and service uptime, Ticket statistics (quantity, type, and age), and IT Operations projects to upper management.

Manage and mentor system administrators and help desk personnel.

Knowledge in BMC remedy ticketing tool.

Trouble shooting and installing for all Microsoft applications software’s. Educational Qualifications

Diploma in Electrical & Electronics Engineering from Sri Nallalaghu Polytechnic Collage

(Anna University Chennai), at Chennai 2011 with 59.2%

S.S.L.C from Gurumoorthi vidyalaya High school (Tamil Nadu state Board), at Chennai 2008

With 64%.

Personal Details

Name : MAGESHWARAN N

Father’s Name : NAGARATHINAM V

Date of Birth : 19-06-1993

Sex : Male

Material Status : Married

Nationality : Indian

Address : No 42/20 Thiruvalluvar Road,

Periya Kodungaiyur Ch-118

Contact No : 994*******

Declaration

I hereby declare that all above furnished details are true to best of my knowledge. Place : Yours Faithfully

Date : (Mageshwarean N)

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