Senior IT Manager

OTHMAN AL-ASSAF

** ********* ****, ********, ** L9G 3K9 CA

Cell: 803-***-**** Email: **************@*****.** LI: linkedin.com/in/othman-al-assaf-4752227

SENIOR IT PROJECT MANAGER

Highly Talented Senior Project Manager; Data Center, Network & Security Manager

Solid Technical and Managerial Skills and Qualifications in the field of Project Management; IT Management; LAN/WAN Networking and Security

PMP Certified M.Sc B.Sc. ITIL Certified CCNP Certified CCSA Certified CCDA Certified CCNA Certified NNCSS Certified MSCE Certified

Firewall; Security; LAN/WAN design Troubleshooting Problem Solving Agile PM International Experience: Canada, the U.S. & Mexico Strategic and Organizational Planning Analytical Thinking Excellent Leadership Skills

PROFESSIONAL EXPERIENCE

DIAGEO Inc. 07/19/2019- Current 801 Main Ave, Norwalk, CT 06851, US

IT Project Manager & Technical Lead

Managing DIAGEO’s new manufacturing IT projects in Plainfield-IL, Lebanon and Kentucky.

Deploying new IT solutions and providing technical guidance for new servers using VMWare technology, Cisco switching, routers, and firewalls.

Providing technical support for firewall rules, communication requirements, and vendor management.

Managing technical third-party resources, purchase orders, hardware deployment, application installation, leading meetings and project related task list and testing.

NovaLink Solutions LLC (Computer Consulting Services) 07/03/2018- 07/18/2019

2180 Satalite Blvd., #400, Duluth, GA 30097, US

IT Project Manager

●Provided computer systems consultation to clients in the field of IT Infrastructure and Security.

●Managed IT projects and resources to achieve project goals and objectives, with greater emphasis on users’ needs.

●Recommended computer software and hardware that align with current system structures i.e. Cisco, VMware, ForeScout, Aruba etc.

●Reported issues to managers and executive leads, proposed monitoring tool thresholds and conducted proactive event remediation.

●Developed and fine-tuned existing systems to enhance business functions and comply with program requirements.

●Designed and developed new computer systems by configuring and selecting appropriate hardware and software.

●Analyzed issues and troubleshooted system problems to find solutions by conducting root cause analyses.

Department of Revenue (SCDOR), State of South Carolina 08/17/2015 - 06/29/2018

300 A Outlet Pointe Blvd., Columbia, SC 29210, US

Senior Project Manager

● Served as a senior project manager, managing and directing DOR projects and activities; managing project life cycle: project initiation phase, planning, execution, control, and project closing phases. Managed project scope, project plan, project budget, project resources, project risks and issues, testing and deployment plan, conducting lessons learned, and creating after deployment procedures document to hand over project deliverables to the production team for operation and maintenance. Helped the organization to resolve issues, create value, maximize growth, provide strategic, unbiased and objective advisory services which improved managerial, operating, and economic performance of the organization.

● Worked with DOR Security and Infrastructure (Infrastructure Core, DBA, and Configuration Management) teams on priorities and timeframes of projects; managed resources assigned to projects, vendors, budgets, and coordinated interaction between interrelated project teams; reviewed and assessed progress of DOR projects and activities and took corrective action where necessary.

●Reviewed and analyzed computer system architecture and identified business needs and enhancements to maintain quality and adhere to new security requirements (i.e. DISA Security Technical Implementation Guidelines (STIG) and System Center Service Manager (SCSM)).

●Managed project budgets, controlled expenses and schedules to deliver projects in a timely manner, and within budget restrictions. Key projects include VPN, PKI, Smart Card, Wireless, NAC, VMware, MPLS etc.

Universal IT Consultants Inc. (Computer Consulting Services) 10/30/2014 - 06/30/2015

1 Lampman Crescent, Brampton, Ontario L6X 3A3, Canada

Managing Director

●Managed the IT support function for Renin Corp to maintain systems’ availability. Handled technical support calls for Active Directory and Wintel servers and Microsoft Exchange environment. Reviewed infrastructure network layout; systems support contracts; LAN, WAN and security hardware components and configuration and proposed a new route map to replace server platform with HP EVA and HP SAN system storage technology and comply with proper business standards and security compliance.

●Supported network move from various locations in Toronto for General Capital working with Network Alliance consultants; Wintel systems and Active Directory configuration and support.

Mabe Canada (MC Commercial Inc.) (Manufacturer of GE Home Appliances) 07/02/2008 - 10/29/2014

5420 North Service Road, Burlington, Ontario L7L 6W6, Canada

IT infrastructure Manager

●Managed the IT infrastructure environment in Canada; a team of 10 employees; Wintel servers; Active Directory; Exchange 2010; SQL 2005; HP 3PAR; HP EVA, MPLS Network; Security and data center.

●Analyzed the infrastructure architecture; layout; hardware; technology and identified areas of enhancement; redesigned the architecture with changes needed to comply with business standards; considering business future needs as a strategic planning for IT department.

●Created a new standard for LAN and security layout and presented proposal to head office in Mexico; in a step to build a strategic plan for Mabe IT infrastructure that can be deployed worldwide.

●Redesigned the WAN Architecture by moving it from Layer 2 to Layer 3 to comply with the new standards. Enabled VOIP technology over WAN to connect call centers between Canada; Mexico and South America.

●Introduced and Deployed the new standards architecture utilizing a new technology in the industry using HP EVA and 3 PAR SAN storage system; Blade servers and VMware

●Negotiated integrative solutions with vendors; and managed service contracts; lease contracts and budget

●Managed the helpdesk support function; supporting desktops; laptops; Window 2003/2008/2012 servers; Exchange 2010, remote access; VPN; Active Directory; DHCP; DNS, FTP; telecommunication and phones; Cisco Catalyst 4500; Cisco ISR; OSPF; RIP; EIGRP; BGP.

●Saved more than $250,000 in 2009 budget for Mabe Canada and more than $150,000 for 2010; 2011.

●Managed the infrastructure components for SAP migration; identifying network and security components; layout; configuration; deployment and testing SAP BCM phone system; NAS storage.

●Negotiated all vendor contracts, RFP’s; including the deployment of SAP BCM call center.

●Configured; deployed and supported site to site VPN for home agents in Moncton NB; using Cisco ASA 5505 and ASA 5510.

CFM Corporation (Manufacturer of Vermont Castings and Dutchwest stoves) 03/02/2003 – 06/28/2008

2695 Meadowvale Blvd., Mississauga, Ontario L5N 8A3, Canada

IT Manager (Infrastructure-Data Center & Security)

●Managed, negotiated, signed all IT contracts with ISP’s – Achieved $900,000 savings in the budget for the year of 2008.

●Managed the Disaster Recovery Project (DRP) by hosting critical application and solutions structure to an outsourced data center.

●Managed CFM Data Center- Wintel 2003 environment with Active Directory and Exchange 2003- ; HP EVA 6000 System; Data Protector Backup; HP Service Desk; Cognos; Baan ERP System using a blade server platform.

●Managed the project of consolidating CFM buildings into one location that includes (data center; BPX phone system; employees and their computer systems) an environment of 400 users.

●Planned, designed, built and managed CFM infrastructure solutions; contracts and resources in Canada, US and Mexico.

●Created RFP; obtaining RFQ; evaluated and negotiated vendor proposals for IT infrastructure projects.

●Redesigned LAN and WAN structures to meet the industry standards and enhance network security.

●Redesigned the WAN Architecture and deployed an MPLS network topology in regional offices (Canada, the U.S and Mexico) moving it from Layer 2 to Layer 3.

●Supported and maintained VPN tunnels between regional sites, using SHIVA VPN solution.

●Deployed a new security solution for CFM using Cisco ASA, Cisco Router 2800 series

●Deployed an SSL VPN for CFM using Juniper SA 4000

●Installed and supported an FTP solution for CFM, using Microsoft ISA server.

●Designed and deployed an RF environment using Cisco 1242 wireless AP with Intermec CK31 handheld scanners in Canada, the U.S. and Mexico.

Canadian Standards Association (CSA) (Codes & Standards Development) 09/17/1999 – 02/28/2003

178 Rexdale Blvd., Toronto, Ontario, M9W 1R3, Canada

Senior Network Analyst

●Redesigned CSA LAN Architecture from a flat segment structure to a VLAN topology to meet standard LAN layout with better performance and enhanced security.

●Investigated and deployed Cisco VPN solution using Cisco Concentrator 3005, enabling secure world-wide access to all CSA employees to facilitate business functionality and increase sales.

●Designed and Deployed a multi-tier LAN Structure secured by Cisco FWSM to fulfill the SAP Portals application security design requirements, and ensure proper functionality from security and performance prospective, with Load Balancing capability using Cisco Content Switch CSS1103, integrated to Cisco Catalyst 6513 with fiber connectors

●Designed and Deployed CSA Wireless Solution for CSA corporate offices, using Cisco Access Points 1200/350 with an integration with Blue Socket firewall and Cisco Radius Server ACS 3.0, giving the capability to 200 users to access their corporate resources on wireless and securely.

●Managed the deployment of Voice Over IP (VOIP) solution for CSA call center in Cleveland, which was an expansion from the call center in Toronto, over a dedicated WAN link between the sites.

●Participated in deploying an IP Telephony solution for a selective group of users.

●Managed the upgrade process for CSA Checkpoint firewall from 4.1 to NG, using Nokia IPSO 530 equipments. Supported and maintained both environments to comply with business needs and policy changes. .

●Managed and deployed Websense content filtration solution, in integration with Checkpoint firewall to deploy an Http Web policy to all employees to ensure efficiency and effectiveness.

●Designed and deployed CSA Spectrum Way Office LAN/WAN and security solutions, using Cisco Catalyst 4506 series, 3500 series and PIX 515 redundant firewall.

●Managed CSA WAN upgrade from Frame Relay Technology to MPLS for all regional offices, to achieve better solutions and savings.

●Designed, configured and deployed CSA VPN site to site solution between Canada, China, the Netherlands, and the U.S. (Irvine and Cleveland) offices, using Netscreen XP/GT firewalls.

●Managed CSA LAN upgrade from old Nortel Switches to the new Cisco Catalyst switches using Catalyst 6513, 4006 and 4500 series, achieving a better LAN topology design, performance, redundancy and security, and bringing Giga Ethernet LAN capability over Fiber and Copper connectors.

●Configured and deployed a New Remote Access Solution (RAS) using Cisco 2611 router in combined with Cisco Radius Authentication to replace an old RAS solution.

●Managed and installed CSA VPN client to site, using Checkpoint Remote Client and firewall solution.

CGI (Computer Consulting Services) 09/03/1997 – 09/16/1999

6790 Century Ave., Suite 201, Mississauga, Ontario L5N 2V8, Canada

Network Analyst

●Managed, administered and supported CSA NT domain infrastructure to maintain business functions and users support needs, in an environment using Microsoft Windows NT 2000, Win 95, Win 98 Exchange 2000, SQL 2000, MS Office Suit and AS 400.

●Administered and supported CGI headquarter office, to maintain the business function and support CGI employees, in an environment of Windows NT 4.0, Lotus Notes, Mainframe on an Ethernet and Token Ring topology. Tasks include installation, Configuration, Testing and Troubleshooting New Hardware and Software solutions

●Participated in the Rollout Project to Windows NT 4.0 Domain environment for SPAR Aerospace Company.

Jordan Electricity Authority (National Electric Power Company NEPCO) 07/02/1991 - 04/04/1996

7th Circle, Amman 11181, Jordan

Economist

●Priced electricity using the Long Run Marginal Cost Analyses LRMC.

●Evaluated projects using statistical calculations and linear programming for prediction and cause; result analyses.

●Participated in International Electricity Pricing Committee in Europe (UNIPEDE) representing Jordan Electricity Authority.

●Participated in Economical-Statistical studies in Yarmouk university in Jordan annual Conference.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Hewlett-Packard Co. (Software Company) 02/15/2010

5150 Spectrum Way, Mississauga, Ontario L4W 5G1, Canada

●Managing HP Storage Works Enterprise Virtual Array Course

Avaya Learning and Training (Global Knowledge) 09/12/2009

2 Bloor Street East, 31 Floor, Toronto, Ontario M4W 1A8, Canada

●Avaya Communication Manager and Basic Administration training course (AVA00836H00)

York University (Schulich School of Business) 09/04/2002 -01/30/2003

111 Ian MacDonald Blvd., North York, Ontario M3J 1P3, Canada

●Masters Certificate in Project Management

Global Knowledge and Winnet Systems 03/11/2002 - 06/18/2007

2 Bloor Street East, 31 Floor, Toronto, Ontario M4W 1A8, Canada

●Project Management Professional (PMP) Certified

●ITIL certified; Information Technology Infrastructure Library

●Cisco Certified Internetwork Expert (CCIE) Theoretical

●Cisco Certified Security Specialist (CCS1)

●Cisco Certified Network Professional (CCNP)

●Check Point Certified Security Administrator (CCSA)

●Cisco Certified Design Associate (CCDA)

●Nortel Networks Certified Support Specialist (NNCSS)

●Cisco Certified Network Associates (CCNA)

triOS Training Centre 07/02/1997

55 City Centre Drive, 2nd Floor, Mississauga, Ontario L5B 1M3, Canada

●Microsoft Certified System Engineer (MCSE).

University of Jordan 09/02/1986 - 07/22/1990

Amman, Jordan

●Master of Science (M.Sc.) - Economics

University of Jordan 09/02/1983 - 06/30/1986

Amman, Jordan

●Bachelor of Science (B.Sc.) – Economics and Statistics

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