Sr Product Manager

Mukundan Nithyanandam

PASSPORT #: M******* Valid Till: (27/11/2024)

Address: #*,*** ******, **, *.G.S Colony,

Phase – 3, MUGALIVAKAM, PORUR,

CHENNAI – 600116

SKYPE ID: mukundan_2008

E- Mail ID: ***********@*****.***

Contact Number: +91 – 960******* (Preferred) / +91 - 908*******

Personal Profile

9+ year’s Client facing Product Management expertise in enterprise business process digitization & re-engineering activity

Scrum Alliance Certified Scrum Product Owner Professional with Good exposure in identifying value added product vision

PMI - ACP Certified agile practitioner with some of the core frameworks like SCRUM, KANBAN, and XP methodologies

As a Business Process Digitization Consultant, capable to build IT Product Road-maps that reflects future business focus

Active in understanding holistic view of system related business Process, define needs & highlight key system level solutions

Act as a Product owner (PO) / module leader; ensure that the detailed design of the module is in line with the business requirements on both Web based and mobile Based platforms.

Experience in scoping, planning, monitoring till delivering projects using iterative / Agile (Scrum) SDLC in multiple SPRINT

Interacting closely with Test Leads in mapping the requirements in DCO sessions, match it accurately during testing (TDD)

Effective mediator in piloting key business users and communicate with Development team (Internal stakeholders) to understand the classes, structures that is relevant to the particular module of an application

Proactive in aligning the different components of legacy system, SRS & design the system landscape/ Product Prototype

Ensure a smooth, cost effective & flexible approach has been established, put in to practice to deliver Quality Outputs

KEY SKILLS & CERTIFICATIONS

Key Skill Sets

Methods and Products

Analysing Methods

DSDM - UML, SWOT, PERT, BABOK V 2.0

Workshop Methods

Score Cards, Brainstorming, Logical Questioner

Designing abilities

UI/ UX Proto type / (Wire frame tool) – Android, IOS and Ipad

Functional Testing abilities

Functionality testing with sample data in testing environment

Process / Work Flow Diagrams

Visio (2007 & 2010) / PEGA DCO

Presentation Preparation

Microsoft Office, Power Point (2007 & 2010)

Project Tracking & Estimation

Microsoft Excel (2007 & 2010), HP (ALM) & Rational Clear Quest

PEGA Frameworks

FSIF, Marketing, KYC – FS, NBAA-FS, CPM – I, CPM – B, PEGA (Sales Automation, Claims, Under writing) Insurance

Year

Certification

Acknowledgement

2019

PMI - ACP

Agile Certified Practitioner

2018

SCRUM ALLIANCE

Scrum Certified Product Owner

2016

PEGA

PEGA 7.1 V PRPC (Certified PEGA Business Architect)

2017

EDUCATION

Year

University

Under Graduation / Post Graduation

MAR 2010

Sheffield Hallam University - UK

Master of Science in Information Technology (ERP Consulting)

MAR 2007

AAI Deemed university - India

Bachelor of Technology in Information Technology

SEP 2006

Madras University Chennai India

Bachelor of Electronic Science

EMPLOYMENT

Capgemini Technology Solutions (Cluster’s Code Technology) Sr Product Manager Jan ’20 - Mar’ 20

Primary Role: Product Manager

Project Description:

Tenaga Nasional Berhad (Procurement Cycle Digitization) project: Converting all the manual operations of the procurement business functions in to digital. Also Identify the critical areas of the business operations and matched the appropriate IT product that fits as per the feasibility study and recommended the business create the action plan for digitalisation. Also closely monitoring the application deliverable for its various warehouse management and integrated all the applications as single solutions that allow the key business stakeholders to have a keen understanding on the end to end business performance.

Roles & Responsibilities:

Lead the business process digitization practise team in designing IT solutions for the changing business needs and ensure designed solutions align to the IT Enterprise Architecture principles and guidelines

Create new and disruptive business models connecting core value proposition (through key competences/resources and partners) with the selected customer segments

Ideate, filter, Develop, Execute and manage Monetizable offerings in Operational efficiency segment of TNB PCD business

Define and Validate ideas for monetizable potential. Sell idea and secure funding for the ideas. Defines (based on TNB strategy) service/solution strategy, roadmap and priority plans

Be a subject matter expert on the digitalizing the enterprise operations, with a strong knowledge of the product offerings from similar companies and understanding of where there is room for development

Mentor and guide the squads working across the product, ensuring vision and strategy is aligned

Ensure that tasks stay on track and meet design criteria. Expertly manage cross-team dependencies.

Act as the liaison between the business units, technology teams and support teams.

Conduct business workshops, ensure teams are provided with adequacy level of information regarding enhancements and new features.

Designed PRPC process flows with requirements and specifications, generated the requirements and use case documentation out of PRPC

DXC Technology Solutions Customer Program Manager III Apr ’19 - 2nd Jan’ 20

Primary Role: Product Manager

Project Description:

Procter & Gamble automation project: Created around 350 applications for its warehouse management and integrated all the applications as single solutions that allow the key business stakeholders to have a keen understanding on the business performance.

Roles & Responsibilities:

Lead the incubation team on Robotic process Automation and Pega Platform global integration road-map features by leading the design and development of Robotic Automation platform integration, across multiple SCRUM teams and multiple verticals.

Collaborate with developers and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs.

Ensure, through review and verification, that project deliverable meet the specifications, including timeliness and quality.

Develop guidelines and best practices around Robotic Automation and Pega Platform architecture to ensure that product meets the demanding and constantly changing needs of the market and our customer base in a way that continues to be easily configurable, scalable and high performance.

Work with other product owners to help define the product road-map, offer guidance and suggestions on evolving features and technology

Maintain cross-functional relationships with development managers and architects, as well as other application owners and with Pega Platform engineering to ensure ideas and information are shared across teams.

Maintain proficient technical understanding of the product and platform and their capabilities. Maintain and leverages deep product knowledge to engage the development teams proactively, providing feedback on deliverable’s and ensuring those deliverables meet the defined criteria.

Encourage proper documentation and transfer of knowledge by team members to ensure repeatability and scalability.

Put customer needs first in technical design as well as day to day architecture leadership. Possesses a strong Robotic Automation orientation.

Govern and track projects using requisite documentation, processes and procedures

Provides regular and detailed communications (written and verbal) of product status to leadership and other stakeholders. Provides accurate and frequent updates on project / deliverable status in project management application.

Manage the product life-cycle, ensuring compliance with Pega policies and best practices, including documentation, cloud compliance, security compliance, etc.

Cognizant Technology Solutions Sr Business Analyst Mar ’18 - Apr - ‘19

Client: DTAC

Primary Role: Product Owner

Project Description:

The German Telecom company DTAC provides a CRM Contact Center platform that serves there employee base by connecting the agent to various business streams for tickets generation pertaining to the specific business case type. It also helps the Agent to serves there customer base more efficiently with Next best actions and robotic process automation activities to track and close the ticket.

Roles & Responsibilities:

Provide walk- through to teams with information regarding enhancements and fixes that would be part of every release to development and testing teams during internal stakeholder’s calls

Play a proactive role in Product Sprint Planning and Design to ensure the product meets the exact prioritized requirements.

Take ownership in analyzing complex operational metrics, derive data trends from complex Business data

Perform data mining and pass query to SQL data base (GRD) and map it to the identified elements of the Pega framework (logical rule sets) and are linked to adequate fields of the system in Pega 7.1. 8 for system project.

Identifying and monitoring inter-dependencies between various application (enterprise Architecture) and prepare an understanding document at SOA Level to plane for Configuration activities.

Ensures task allocation and fosters teamwork by inter-group coordination within the modules of the project.

Conduct UAT and general product testing to validate against use cases and scenarios.

Planning and establishing post go-live activities including on-going application support.

Work with business groups to improve the process efficiency and effectiveness.

HCL Technologies Sr. Consultant Jun ‘14 – Jan ’18

Client: AIG Insurance provider in OMAN & Ireland

Primary Role: Sr Product Owner

Project Description:

Alliance Insurance Group (AIG) – Migration/ transformation Project - Minet (Consumer Insurance – UAE and OMAN) Application utilized for Insurance policy creation through the listed agent (Channel) and also integrated the same with the Primary Finance application (Premia) that acts as a core Financial prospects of AIG

Roles & Responsibilities:

Manage and consult on the entire engagement of requirements analysis, software development, testing, deployment and transition to client BAU teams

Facilitated client DCO workshops to gather and elaborate requirements and update PRPC user stories.

Team and customer stakeholder coordination and communication management

Project and resource planning and communication

Client: Common Wealth Bank of Australia

Primary Role: Sr Product Owner

Project Description:

The client intended to automate their Retail banking business process around different channels Commsee, Commbiz and Commzec in Pega

Roles & Responsibilities:

Facilitated client stakeholder workshops using Pega DCO sessions.

Drafter Pega User Stories and updated PRPC ruleset versions.

Documented system requirements in PRPC user stories

Worked with business stakeholders to elaborate, communicate and update requirements and specification PRPC artifacts using out of the box features of PRPC

Designed PRPC process flows with requirements and specifications, generated the requirements and use case documentation out of PRPC.

Worked with Pega LSA, CSSAs and CSAs to guide application development and testing and aid with details on the case lifecycle, worklists, work parties, workbaskets, process flows, access rights, service levels, urgency, UI forms, process flows, reports etc.

Guru Info Solutions Sr Business Analyst Oct ‘13 – Dec ‘13

Project Descriptions:

A Smart way of currency transaction systems that tracks the daily profit and the availability of the currency at the division the provides a platform for a stable sales business prospects.

Client: Lloyds TSB Banking Group UK

Primary Role: Product Owner

Project Description:

Developed a CRM (Contact center) Back end business application

Roles & Responsibilities:

Facilitated client stakeholder workshops using Pega DCO sessions.

Drafter Pega User Stories and updated PRPC with them

Documented system requirements in PRPC user stories

Worked with business stakeholders to elaborate, communicate and update requirements and specification PRPC artifacts using out of the box features of PRPC

Designed PRPC process flows with requirements and specifications, generated the requirements and use case documentation out of PRPC.

Worked with Pega LSA, CSSAs and CSAs to guide application development and testing.

Kingfisher Airlines Ltd Systems Support Analyst APR ‘10 - MAR‘13

Designation: Sr System Support Analyst

Primary Roles: Agile Scrum - Product Owner

Project Descriptions:

A Smart way of Ticket Management systems that tracks the seat availability and the Flight availability at different Zones this enables a platform for a stable sales business prospects.

Roles & Responsibilities:

Translate business requirements into a logical/data model from gathered information (Functional specifications Document FSD)

Gather relevant business information and analyse policies, procedures and work practices

Identify business specific needs and make recommendations for cost-effective system and software solutions.

Used data and process modeling techniques to create clear system specifications for the design and development of system software

Acted as a central point of contact for the information source and also in providing assistance, guidance for resources in the project decision making process.

Evaluate existing or proposed systems with DSDM methods to minimize complexity & maximize opportunities

Conduct gap analysis to map the future system / project focus of the business & prepare a accessibility prototype

Documenting the comparative studies between system problems and resolutions as a check points for future reference.

Hewlett-Packard CSA - Level 2 Jul ’07 – Jan ‘08

Designation:

Client(s): World Bank Group USA – CRM system Integration project – It links the Front line retail sales activities (consumer products) with the back end central support Agent system

Primary Roles: Analyst - Solutions

Roles & Responsibilities:

Attend meetings, understand the business directions & collaborate the different improvement iteration in to the requirement document

Initiate business Research activities with a support of SME’s & key users via workshops, interviews, meetings, survey, presentations & define confidential project blue print

Drafting project requirement list from BRD that provides envision towards the future state/ business opportunities (Implications)

Translate business requirements into a logical/data model from gathered information (Functional specifications Document FSD)

Evaluate existing or proposed systems with DSDM methods to minimize complexity & maximize opportunities

Conduct gap analysis to map the future system / project focus of the business & prepare a accessibility prototype

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