Manager Customer Service

Rezzyvel Santos Cabuso

Unit * *** Tandang Sora St City of San Fernando Pampanga

Mobile Number +639********* *****.******@*****.*** W O R K E X P E R I E N C E

Product Trends Group - Homebased

Operations Manager / Store Manager Amazon – September 2017 –Nov 2019

Hiring new agents and staff members, planning in conjunction with top executives and providing communication between a business's management and employees. Conducts Final interview for new applicants

Over all operations on Amazon Seller Central

Process payroll and final pay for employees

Checks inventory on Amazon Seller Cental

Attends to queries from existing customers and track orders

Process orders from retailers website

Advanced Management Services - Homebased

Human Resources Manager / Store Manager – January 2017 – August 2017

Hiring new agents and staff members, planning in conjunction with top executives and providing communication between a business's management and employees. Conducts Final interview for new applicants

Recruitment Coordination with Technical panel and understanding their requirements, defining job positions.-Resourcing, screening and short listing resumes through various job portals or else internal reference, head hunting.

Process payroll and final pay for employees

Checks inventory on Amazon Seller Cental

Attends to queries from existing customers and track orders

Process orders from retailers website

Milky Way Distributions Limited – Homebased

Customer Service Assistant Manager, February 2016-December 2016

• Resolves Customer Complaints

• Approves Returns and Refunds

• Prepares Daily Report Evaluation and Quality Assurance for the Team

• Facilitate problem solving and collaboration

• Coach and help develop team members; help resolve dysfunctional behavior

• Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort

• Knowledgeable in Shopify, Ali Express and Drop Shipping ORACLE VISAS, DUBAI,

Senior Migration Consultant, Feb 2014 – Jan 2016

Resolve customer complaints regarding sales and service. Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.

Review operational records and reports to project sales and determine profitability. Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications. Assessing Applications Initial screening newly signed applicants Visa application for client Follow up applications Research and development for specific business Converts interested clients to sale Provides customer service to existing customers

IQOR PHILIPPINES, ANGELES CLARK, PAMPANGA

Assistant Vice President for Training, Apr 2010 – Dec 2013

Trains newly hired agents for Product Sales and English communications skills inbound and outbound. Determine appropriate and varied instructional methods to ensure understanding of materials by all types of adult learners Train all new and current customer service staff in departmental functions

Attended and Certified as the Product Trainer at the telecom global training summit for one of the major telecom providers in the United States for Product Specifics, Customer Service Training and Train the Trainer Summit

Hiring new agents and staff members, planning in conjunction with top executives and providing communication between a business's management and employees. Conducts Final interview for new applicants Develop and maintain training curriculum

NORBELL PHILIPPINES, SAN FERNANDO, PAMPANGA

Operations Manager / Global Training Manager, Jan 2006 – Mar 2010

Recruitment Coordination with Technical panel and understanding their requirements, defining job positions.-Resourcing, screening and short listing resumes through various job portals or else internal reference, head hunting.

Short listing the resumes based on desired skills and experience.-Advertising vacancies, screening and short listing resumes.-Conducting telephone and Personal interviews in coordination with departmental heads.

Training & Development-Scheduling and arranging training while coordinating with external trainers and training programs.-Identification of training needs and nominating candidates for training.-Encouraging participation of employees in various organizational events.

HR Administration:-Preparing Final settlements, Gratuity, leave salary and all employee benefits.-Compilation & processing of attendance data in attendance system.-Processing monthly attendance muster for workers, trainees & officers.- Maintaining employees personal files and records, communicating HR policies

&across the organization at all levels.

CONVERGYS PHILIPPINES, MAKATI CITY, MAKATI

Team Leader, Oct 2003 – Jan 2006

Lead by setting a good example (role model) - behavior consistent with words Coach and help develop team members; help resolve dysfunctional behavior Recognize and celebrate team and team member accomplishments and exceptional performance Prepares Daily Sales Report Needs to meet monthly QuotaTop sells for 12 consecutive months Making outbound calls for Emedco Account RY ALLFREIGHT, QUEZON CITY,

Product and Development Manager, Mar 1998 – Sep 2002 Tracks packages and prepares manifest forms airfreight, sea freight and land freight services Trains customer service for new branches Prepares checklist for production Prepares daily reports for productions issues Prepares daily sales report Tracks packages through UPS, FedEx, DHL, Airborne and TNT Visit potential customers for new business Provide customers with quotations Negotiate the terms of an agreement and close sales Gather market and customer information and provide feedback on buying trends Represent your organization at trade exhibitions, events and demonstrations E D U C A T I O N

SIENA COLLEGE, QUEZON CITY,

CENTRO ESCOLAR UNIVERSITY, MANILA, - Business Management

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